Syeda Naveen Batool Naqvi
Romford,United Kingdom
Summary
Customer-focused professional with extensive experience in fast-paced environments. Proven ability to communicate effectively, resolve concerns, and deliver exceptional service. Highly organized and adaptable, with a strong track record of working with diverse clientele. Seeking to leverage skills in a retail role to enhance customer-facing experience in the UK.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Medical Officer in Urology
Sadiqua Medical Centre, Lahore, Pakistan
08.2025 - 11.2025
- Managed busy outpatient flow, similar to retail footfall management.
- Handled customer queries, appointments and follow‑ups with patience and clarity
Honorary SHO in Nephrology
Royal London Hospital
02.2025 - 08.2025
- First point of contact for patients and families, providing friendly, clear and supportive communication.
- Managed high‑volume enquiries and ensured people felt listened to and valued.
- Worked collaboratively with teams to deliver a smooth, positive experience.
Locum Bank Doctor
Addenbrookes Hospital, Cambridge
07.2024 - 09.2024
- Delivered excellent service in a fast‑paced environment with constant customer interaction.
- Prioritised tasks efficiently while maintaining accuracy and professionalism.
Medical Officer in Oncology
Shifa International Hospital, Islamabad, Pakistan
07.2019 - 01.2020
- Supported individuals during sensitive situations with empathy and professionalism.
- Built strong rapport and trust through excellent communication.
Foundation Year Doctor (House Job)
Services Hospital, Lahore, Pakistan
04.2018 - 04.2019
- Delivered front‑line support in high‑traffic environments.
- Strengthened customer‑facing skills through constant interaction with diverse groups. radiological imaging (Xrays, CT scans) and performing ultrasound to expedite patient care
Education
PLAB 2 -
GMC
PLAB 1 - undefined
GMC
MBBS - undefined
Amna Inayat Medical College
01.2013 - 01.2017
Intermediate - Pre-medical
FSc
01.2010 - 01.2012
Skills
- Customer service & front‑of‑house support
- Problem solving & complaint handling
- Cash handling accuracy (transferable from clinical documentation)
- Multitasking under pressure
- Team collaboration
REFERENCES
- Available upon request
AWARDS
Community Health Service: Acknowledged as Event Organizer for Free Health Camps by CSDP Pakistan — 2019
SELECTED PUBLICATIONS
- Predicting Quality of Life Changes in Hemodialysis Patients Using Machine Learning:Generation of an Early Warning System, DOI: 10.7759/cureus.1713
- What changes quality of life in a hemodialysis patient; A machine learning approach –Poster for BRS 2017
COURSES AND WORKSHOPS
- 2019 - ACLS - Shifa International Hospital, Islamabad
- 2023 - Management and Leadership skills course, NHS
- 2023 - Research and Audit Core Knowledge, NHS
- 2023 - Perioperative Improvement Science and Management (PRISM-ed), NHS
- 2023 - Welcome to UK practice event, GMC
AUDIT AND GOVERNANCE
- 2025 - Prevalence of HD in Kidney disease patients at Royal London Hospital (still working)
- 2025 - Coordinating a clinical audit on use of AI in Medical education “A Comparative Audit on the Efficacy of AI-Simulated Patient Consultations vs. Traditional Peer-to-Peer Practice for PLAB 2 Preparation”
- 2016 - Antibiogram of Shifa International Hospital
CO- CURRICULAR / VOLUNTEER WORK
2019 - Acted as Event coordinator for iHeal Pakistan - A charity service to organize free health camps for patients in poor areas of Pakistan
Timeline
Medical Officer in Urology
Sadiqua Medical Centre, Lahore, Pakistan
08.2025 - 11.2025
Honorary SHO in Nephrology
Royal London Hospital
02.2025 - 08.2025
Locum Bank Doctor
Addenbrookes Hospital, Cambridge
07.2024 - 09.2024
Medical Officer in Oncology
Shifa International Hospital, Islamabad, Pakistan
07.2019 - 01.2020
Foundation Year Doctor (House Job)
Services Hospital, Lahore, Pakistan
04.2018 - 04.2019
MBBS - undefined
Amna Inayat Medical College
01.2013 - 01.2017
Intermediate - Pre-medical
FSc
01.2010 - 01.2012
PLAB 1 - undefined
GMC
PLAB 2 -
GMC