Summary
Overview
Work history
Education
Skills
Additional Information
Interests
Timeline
Generic
Afras Nizam

Afras Nizam

London,Greater London

Summary

Energetic consultant, well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. With outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Tactical team builder with strong background in training and team development.

Overview

10
10
years of professional experience
10
10
years of post-secondary education

Work history

Senior Solutions Consultant

Contentsquare
London, UK
01.2024 - Current
  • Spearheaded strategic solution consulting efforts on enterprise deals (£3.8M ACV closed, 2024–present), aligning Contentsquare’s analytics platform to complex customer needs across EMEA.
  • Led proof-of-concepts and deep product evaluations for large-scale organisations, showcasing Contentsquare’s digital experience analytics capabilities through workshops, technical walkthroughs, and ROI-driven use cases.
  • Acted as a trusted advisor to C-level executives, product leaders, and engineering stakeholders—translating digital behaviour data into actionable insights for optimisation, compliance, and innovation.
  • Designed and executed competitive positioning strategies against key rivals (e.g., Amplitude, FullStory, Mixpanel, Quantum Metric, GA4 etc... ), equipping sales teams with battlecards and differentiated messaging to win high-stakes enterprise evaluations.
  • Delivered tailored enablement sessions and industry-focused demos that accelerated deal cycles, expanded multi-market opportunities, and secured long-term partnerships.
  • Mentored new Solution Consultants post-acquisition, integrating them into the Contentsquare sales cycle and ecosystem while driving best practices for large account engagement.
  • Assisted heavily in implemenuing command of the message, MEDDPICC from Heap into Contentsquares sales cycle.
  • Helped grow the team from 1 AE to 14, assisted with the hiring/interview process/onboarding.

Senior Solutions Consultant

Heap.io
07.2021 - Current
  • Developing an expert understanding of Heap's product and services
  • Implementing Heap's technology systems for organisations
  • Presenting and explaining concepts for clients so that they understand the likely impacts of proposed solutions
  • Ownership/running proof of concepts with potential customers, implementing Heap on customer accounts/websites/products, running through use-cases, conversion, running demos, workshops, building champions, qualifying leads, creating business proposals, managing team topics on a weekly basis around the Heap product/new feature releases, announcing product updates to the EMEA team on a monthly basis
  • Achievements:
  • £1.8 million closed over 59 deals
  • Helping C level/PM's/Engineers/businesses surface hidden insights using an automated tool like Heap for product analytics
  • Close cooperation with prospects, customers, sales personnel, software quality assurance engineers, software engineers, product marketing personnel, technical support personnel and management
  • Providing developers with customers' feedback to help identify potential new features or products
  • Assist SDR's/BDR's/AE's in aiding to close Enterprise accounts, 5 and 6 figure sized deals
  • Running weekly webinars for the organisation
  • Training new Solutions Consultants on the product/sales cycle

Senior technical account manager

Trustpilot
11.2018 - 07.2021
  • Analyze customers' needs and suggest upgrades or additional features to meet their requirements to ensure we close the gap with the product and the end user
  • Providing multi-vertical industry expertise, product expertise and support throughout the sales cycle and ensuring the client hits their KPI's when trialling the product
  • Talk through business solutions such as API and Business generated links (GDPR)
  • As well as using my HTML, CSS and JS knowledge to help customers implement Trustpilot widgets onto their website to track click through rates and impressions as well as building custom demo environments for potential users to test and run POC's
  • Attend face to face meetings and walk key stakeholders through Trustpilot sales cycle
  • Demoing/onboarding Trustpilot's backend to potential customers and explain how they can benefit by coming on board with us
  • Explaining to customers how we work with Google and how we as a business can help them generate more sales by having Trustpilot on their website
  • Achievements:
  • Closed over £1.3 million in revenue in 2019/20 - assisting the sales teams in the UK
  • Help build and expand the trials/presales team who then hit target every quarter in 2019/20 as well as training new starters and getting them up to speed
  • On boarded clients including, uSwitch, TSB, Atom Bank, Tastecard, Vaillant, Wilko, Bupa, HSBC, Starling bank, Rickshaw travel and many more
  • Created new process to drive more trials/presales/onboarding (Implemented a new sales workflow for the team)
  • Demoing product releases internally/externally to help increase more sales.

Product support specialist

Crownpeak
02.2015 - 01.2017

Education

Bachelor of Science - Computer Science & Software Engineering

Kingston University
London
09.2011 - 05.2014

A-Levels -

Haberdasher's Aske's Knight's academy
London
04.2009 - 07.2011

GCSE's -

Haberdasher's Aske's Knight's academy
London
04.2004 - 07.2009

Skills

  • Software's/Applications:
  • PowerBi/Looker, Segment
  • Snowflake, GoogleBig Query, Redshift, S3
  • Heap Analytics/Heap Connect (Data out), ContentSquare DXA/DEM (Behavioural & error tracking analytics), HotJar analytics, voice of the customer, GA4 analytics, Amplitude analytics, Mixpanel analytics, FullStory analytics, Microsoft Clarity
  • Mondaycom
  • Microsoft Office 2007-2025 (Word, Excel, Power-point)
  • All windows OS, MAC, Linux (Ubuntu, SUSE)
  • Text pad, Net Beans, Andriod Studio, Eclipse environment, Java, JavaScript, Android Application development (SDK), HTML, CSS, PHP, databases (MYSQL, phpmyadmin), Star UML
  • Google Drive, One drive, GIT repository, NET framework, Office 365, Salesforce, Shopify, Magento, Woocommerece, Wordpress, PrestaShop, all browsers and many more
  • Vivin, Clari Scratchpad, Slack, Zoom, MS Teams, Google hangouts, Figma, Gong, GA3/4, Heap Analytics (Product Expert)

Additional Information

  • References: Available on request

Interests

My main interests are based on computer science, recently picked up a new hobby of mobile app developtment, created my own wellness app on IOS. Also love understanding the ins & outs of business and cars (Huge F1 Fan). My hobbies include going to the gym (Part time PT during the weekends), music, festivals, meeting new people and going to places with friends and family. In addition, I am an active traveller, enjoy experiencing new cultures and enjoy going abroad. Lastly, I love food, and trying new food from different backgrounds and from different cultures

Timeline

Senior Solutions Consultant

Contentsquare
01.2024 - Current

Senior Solutions Consultant

Heap.io
07.2021 - Current

Senior technical account manager

Trustpilot
11.2018 - 07.2021

Product support specialist

Crownpeak
02.2015 - 01.2017

Bachelor of Science - Computer Science & Software Engineering

Kingston University
09.2011 - 05.2014

A-Levels -

Haberdasher's Aske's Knight's academy
04.2009 - 07.2011

GCSE's -

Haberdasher's Aske's Knight's academy
04.2004 - 07.2009

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Afras Nizam