Summary
Overview
Work history
Education
Skills
References
Volunteer Experience
Timeline
Generic

Afrah Abdalla Adam

Bolton

Summary

A dedicated individual with a strong foundation in effective written and verbal communication, crisis management, and leadership within healthcare settings. Demonstrates resilience, patience, and adaptability under pressure, excelling in lone working environments. Proficient in medication administration, safeguarding protocols, and therapeutic rapport building. Possesses excellent organisational skills and a supportive leadership style, having successfully led a hospital ward. Skilled in maintaining detailed records through daily logs, care plans, and risk assessments. Career goal: to leverage expertise in healthcare to enhance patient care and operational efficiency.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work history

Support Worker

Holden Knight Healthcare
2026.02 - 2026.06
  • Assist young people with daily living activities, education and training
  • Excellent communication skills, both verbal and written
  • Adaptable, organised, and able to work under pressure

Passionate about providing high-quality care to young people

  • Enhanced the well-being of patients by providing emotional support and companionship.
  • Leading shifts, updating care plans, risk assessments and daily records
  • Provided transportation for medical appointments, education or activities

Bank Support Worker

Holden Knight Healthcare
2024.05 - 2026.02
  • Worked with Young people who have challenging behaviour, mental health issues, Autism, ADHD, etc
  • Maintained accurate records and documentation
  • Supported with emotional and practical care in areas including Household tasks, finance, travel and self-regulation
  • Adhered to risk assessments to safeguard young people from risk and to address risk issues such as MFH, use of alcohol/drugs, aggression/violence, and self-harming
  • Assisted and supported with daily activities, school, training and hobbies

Support Worker

Holden Knight Healthcare “Agency”
2022.10 - 2024.05
  • Worked with service users of various ages, children, young people and adults who have challenging behaviours and complex needs
  • Supporting them to meet their practical, physical and emotional needs
  • Support service users to achieve their independent skills
  • Support to access local community resources, leisure and education

Support Worker

Recovery Support Ltd
2022.08 - 2023.04
  • Assisted clients in their homes with daily needs
  • Supported with personal care, prepared meals and administered medication
  • Supported clients to attend health appointments and access local community leisure

Support Worker

CFS Care Ltd
2022.02 - 2022.08
  • Worked with service users who have misused drugs and alcohol and experienced domestic violence at age 16+. Also, human trafficking and unaccompanied asylum-seeking children
  • Followed individual risk management, such as violence, assault and aggression from young people
  • Empowered young people to engage in Education, Training and Employment.
  • Encouraged them to develop life skills such as cooking, money management, housekeeping, and laundry.
  • Assisted young people in developing life skills to enable them to live independently

Support Worker

ASC Healthcare for Autism
2016.04 - 2022.02
  • Worked as a support worker, supporting people with challenging behaviour, Autism Spectrum Condition and learning disabilities.
  • Eating disorders, personality disorders and mental health issues.
  • Provided day-to-day basic needs and assisted with personal hygiene patiently.
  • Assisted staff in completing applicable daily paperwork.
  • Calmly and cooperatively working with the service users to promote their independence and to achieve their ambitions.
  • Effectively implementing individualised care plans.
  • Respecting the dignity and maintaining the confidentiality of service users' safety.

Education

Diploma of Higher Education - Residential childcare

Apex learning
London

BSC - Health and Social Care

University of Bolton
2017.09 - 2020.07

Access to HE Diploma - Social Sciences

University of Bolton
2016.09 - 2017.06

Cache Level 2 Diploma - Health and Social Care (Adults)

Bolton College
2013.09 - 2016.06

BCS IT User Skills Level 1 and 2 - undefined

Bolton College

Skills

  • Effective written and verbal communication skills

  • Resilient, patient, caring, and effective crisis management whilst working in lone settings

  • Ability to adapt quickly under pressure

  • Good leadership style, well organised and supportive, leading a hospital ward

  • Excellent recording skills gained through writing daily logs, care plans and risk assessments

  • Excellent computer skills

  • Medication Administration

  • Therapeutic rapport building

  • Safeguarding protocols

References

References Available on request

Volunteer Experience

Halliwell Befriending Service, Voluntary Assistant, 2014-04, 2016-04, Helping at the monthly drop-in for the elderly residents in the local community., Visiting elderly clients in their own homes, listening patiently to them and helping with any issues they may have., Relaying information to my supervisor when necessary, and liaising with other organisations when required., Generally, improving the well-being and day-to-day feeling of the clients.

Timeline

Support Worker

Holden Knight Healthcare
2026.02 - 2026.06

Bank Support Worker

Holden Knight Healthcare
2024.05 - 2026.02

Support Worker

Holden Knight Healthcare “Agency”
2022.10 - 2024.05

Support Worker

Recovery Support Ltd
2022.08 - 2023.04

Support Worker

CFS Care Ltd
2022.02 - 2022.08

BSC - Health and Social Care

University of Bolton
2017.09 - 2020.07

Access to HE Diploma - Social Sciences

University of Bolton
2016.09 - 2017.06

Support Worker

ASC Healthcare for Autism
2016.04 - 2022.02

Cache Level 2 Diploma - Health and Social Care (Adults)

Bolton College
2013.09 - 2016.06

BCS IT User Skills Level 1 and 2 - undefined

Bolton College

Diploma of Higher Education - Residential childcare

Apex learning
Afrah Abdalla Adam