Afra Wachenje
Hitchin
Summary
Reliable and personable individual with two year's experience working in fast paced hospitality environments. Skilled in delivering excellent customer service, handling responsibility, and maintaining a calm and professional approach under pressure.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Waitress
Megan's Restaurant
London
2021.10 - 2022.10
- Delivered friendly and professional customer service in busy environments.
- Prepared and served food and drinks adhering to safety regulations.
- Opened and closed restaurant in accordance with operational guidelines.
- Followed established steps of service consistently.
- Processed orders efficiently through till and Aztec system.
- Provided informed recommendations on menu items.
- Collaborated effectively with team members during high-pressure shifts.
- Accommodated special event needs, offering customised services for parties of 15 or more.
- Maintained high cleanliness and hygiene standards throughout service.
- Met special dietary requests with careful dish preparation and presentation.
- Addressed customer concerns calmly and professionally.
- Demonstrated reliability, flexibility, and punctuality in shift attendance.
- Trained new staff and managed trial shifts successfully.
Waitress/Kitchen Porter
The Station Burgers
London
2021.07 - 2021.10
- Provided counter and table service to customers.
- Assisted in food preparation and cooking of orders.
- Maintained cleanliness and organisation of kitchen and food preparation areas.
- Managed reservations system to ensure smooth restaurant operation.
- Followed health and safety regulations to keep safe working environment.
- Addressed spills and broken glassware promptly to prevent accidents.
- Supported team with deliveries, stock organisation and waste disposal.
- Completed deep cleaning tasks as instructed by supervising chef or manager.
- Trained new staff and conducted trial shifts.
Education
Certificate of Higher Education - History of Art
Birkbeck, University of London
City of london 2024.09 - 2025.09
GCSEs - 13 including Maths and English
Graveney School
London 2018.09 - 2019.06
A-Levels - Biology, English Literature, History, Art
Graveney Sixth Form
London 2019.09 - 2021.06
Skills
- Customer service
- Communication skills
- Team collaboration
- Time management
- Pressure handling
- Cash and POS systems
- Reliability and punctuality
- Food safety knowledge
- Cleaning procedures competence
Personal Information
Affiliations
- Health and Fitness
- Fine Art
- Playing instruments/Music Production
Timeline
Certificate of Higher Education - History of Art
Birkbeck, University of London
2024.09 - 2025.09
Waitress
Megan's Restaurant
2021.10 - 2022.10
Waitress/Kitchen Porter
The Station Burgers
2021.07 - 2021.10
A-Levels - Biology, English Literature, History, Art
Graveney Sixth Form
2019.09 - 2021.06
GCSEs - 13 including Maths and English
Graveney School
2018.09 - 2019.06