Summary
Overview
Work History
Education
Skills
Career Goals
Certification
Languages
References
Timeline
Generic

AFOLAKEMI KAZEEM

Salford

Summary

Results-driven Sales Assistant with over 4 years of hands-on retail experience, excelling in customer service and driving top sales performance. Proven ability to create positive, lasting customer relationships through a friendly and professional approach. Skilled in exceeding sales targets, optimizing in-store operations, and leveraging data for strategic planning. Currently enhancing analytical skills with an MSc in Data Science. I am a collaborative team player, adaptable and highly effective at problem-solving in fast-paced retail environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Experience Team Member

Foot Locker
10.2024 - Current
  • Achieved top-tier sales performance by consistently exceeding personal targets through expert upselling and cross-selling.
  • Significantly enhanced the customer experience by providing personalized product recommendations and resolving inquiries with a friendly, professional demeanor.
  • Contributed to a high-performing team by reorganizing the footwear section to better reflect customer preferences, which received positive feedback from regular shoppers.
  • Improved store efficiency by utilizing digital tools to streamline inventory management, ensuring optimal product availability.

Sales Assistant

Wadi Al Muattar Perfumes and Cosmetics
07.2022 - 07.2024
  • Drove revenue growth by exceeding quarterly sales targets by 15%, contributing over £55,000 in new revenue.
  • Secured high-value new business by building strong client relationships and offering tailored solutions, generating over £30,000.
  • Increased customer engagement by 25% through enhanced product displays and modern merchandising techniques.
  • Boosted customer satisfaction by 20% by providing personalized product guidance and resolving inquiries promptly for over 500 customers.
  • Utilized sales data to generate performance reports, providing key insights to improve sales strategies.

Customer Success Specialist

Bukol Integrated Services Limited
04.2021 - 05.2022
  • Managed a portfolio of 50+ clients, delivering tailored solutions that increased repeat business by 18% and boosted annual revenue.
  • Achieved a 90% customer satisfaction rate by efficiently resolving client issues within 24 hours.
  • Reduced customer churn by 10% and improved product utilization by 15% through proactive support and training sessions.

Education

MSc - Data Science

Manchester Metropolitan University
07-2026

Bachelor of Technology - Pure and Applied Chemistry

Ladoke Akintola University of Technology
01.2020

Skills

  • Sales & Customer Service: Top-tier sales performance, exceptional customer rapport, upselling, cross-selling, customer retention, complaint resolution, and personalized service
  • Retail Operations: Visual merchandising, inventory management, stock level optimization, supplier coordination, and team collaboration
  • Technical Proficiency: CRM tools (Salesforce, HubSpot), Microsoft Office Suite, data-driven decision-making, and sales analytics
  • Core Competencies: Adaptable, resilient, highly organized, excellent communication, problem-solving, and a positive, collaborative team attitude

Career Goals

To leverage my sales and customer service expertise to become a top-performing member of a dynamic retail team, committed to driving business growth and building lasting customer relationships.

Certification

  • Sales and CRM Overview (Salesforce, Pathstream, Coursera, 2024)
  • Customer Relationship Management (Starweaver, 2024)
  • Customer Service Fundamentals (Coursera, 2024)
  • Customer Service in the Age of Generative AI (University of Virginia, 2024)
  • Retail Customer Service (CVS Health, 2024)

Languages

English
Bilingual or Proficient (C2)

References

Available upon request.

Timeline

Customer Experience Team Member

Foot Locker
10.2024 - Current

Sales Assistant

Wadi Al Muattar Perfumes and Cosmetics
07.2022 - 07.2024

Customer Success Specialist

Bukol Integrated Services Limited
04.2021 - 05.2022

Bachelor of Technology - Pure and Applied Chemistry

Ladoke Akintola University of Technology

MSc - Data Science

Manchester Metropolitan University

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