AFOLABI SAULABIU

• Managed customer relationships to achieve high satisfaction rate.
• Inspected void properties before and after tenancies, appropriately handling bond payments.
• Communicated Tenancy Agreement terms and conditions to prospective tenants.
• Collaborated with surveyors and contractors to monitor property repair progress.
• Obtain and Record accurate Tenant details and financial records.
• Managed multiple properties and achieving a good turn around time.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Adhered strictly to policies and procedures for continued company compliance.
• Listened actively to customer concerns, confusions and needs for excellent communication.

• People management and resource planning.
• Excellent case management, recordkeeping and problem-solving capabilities.
• Personable Neighborhood Housing Officer committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies within the borough.
• Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections
• Optimized daily operations, making amendments to keep up with changing priorities.
• Oversaw efficient use of resources through strategic planning to help reduce costs.
• Building partnerships and networks with external stakeholders and be a representative at local community forums/groups.
• Upheld stringent policies, procedures to maintain consistent workplace standards.
• Monitor contracts providing estates services
• Conducting estate inspection and estate improvement monthly.
• Reporting minor repairs.
• Liaise with a range of, professional representatives, tenants, Police, Fire Brigade and other Council services.
• Supporting and advising our vulnerable customers who are unable to maintain their homes, making sure that our Customer Partners work collaboratively to achieve the best outcomes.

• Promoted ethical work practices to provide person-centered service exceeding regulatory responsibilities
• Trained new staff and worked with contractors to ensure repairs are done properly and in a timely manner
• Liaising with Housing managers and local councillors regarding any complex complaints
• Responding to housing repairs related queries via email, phone and webchat
• Maintained expenditure reports detailing breakdown of costs spent on supplies, equipment and services
• Processing Payments for
• Advising residents on housing procedures
• Assisted with the implementation of various tasks and managed communications and externalcorrespondence
• Identifying and referring vulnerable tenants
• Oversaw efficient use of resources through strategic planning to help reduce costs.

• Managed high-volume customer queries simultaneously through effective multitasking
• Processing payments on paye.net for chargeable services
• Handled requests with friendly, knowledgeable service and support, continually achieving positivecustomer feedback
• Advising customers on housing procedures
• Managing housing queries
• Investigating and resolving complaints
• Advising residents on school admissions process
• Liaising with the repairs department
• Identifying and referring vulnerable tenants
• Logging and interpreting requests on Capita via Citrix, AD Contact, Synergy

Class (Upper Division)