Afnan Islam
10 Waylands Court, Staines Road
Summary
Dedicated professional with expertise in customer service and retail awareness, known for exceptional multitasking efficiency and time management. Skilled in cash register operation and adept at de-escalating situations, fostering a collaborative and active work environment. Committed to leveraging these skills to enhance customer satisfaction and operational success.
Overview
5
5
years of professional experience
Work history
Cashier
B&M Retail
London
10.2024 - 05.2025
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Processed payments swiftly for improved customer experience.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
Crew Member
Burger King
London
10.2023 - 08.2024
- Stayed up-to-date on company updates, changes and developments to comprehensively address customer queries.
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
Retail assistant
Primark
London
01.2023 - 07.2023
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Assisted in stock replenishment to maintain store appearance.
- Delivered excellent customer service by answering queries and providing product information.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
Student Council Representative
Loxford School
London
09.2020 - 05.2022
- Monitored the progress of initiatives and provided regular updates to the student body and faculty.
- Organised volunteer opportunities for students, encouraging civic engagement and community service.
Education
A-Levels - Mathematics
Loxford School
Ilford, RDBA-Levels - Economics
Loxford School
A-Levels - Design & Technology
Loxford School
Computing
Birkbeck, University of London
London, ENG 09.2024 -
Skills
- Customer service
- Multitasking efficiency
- Cash register operation
- Time management
- De-escalating situations
- Collaborrative
- Active
- Retail awareness
Languages
English
Proficient (C2)
Italian
Upper intermediate (B2)
Bengali
Intermediate
Timeline
Cashier
B&M Retail
10.2024 - 05.2025
Computing
Birkbeck, University of London
09.2024 -
Crew Member
Burger King
10.2023 - 08.2024
Retail assistant
Primark
01.2023 - 07.2023
Student Council Representative
Loxford School
09.2020 - 05.2022
A-Levels - Mathematics
Loxford School
A-Levels - Economics
Loxford School
A-Levels - Design & Technology
Loxford School
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