Summary
Overview
Work history
Education
Skills
Certification
INTEREST AND ACTIVITIES
PERSONAL QUALITIES
Affiliations
Languages
Timeline
Generic

Afisu Oloyede

Peterborough,Cambridgeshire

Summary

Accomplished IT professional with extensive expertise in systems management, database management, and networking. Proficient in managing Windows 11, Windows Server, and Linux environments, with a strong command of VMware vSphere for virtualisation. Demonstrates exceptional skills in Active Directory management and Office 365 administration, including Teams and SharePoint. Adept at ensuring network security through firewalls and intrusion detection systems while maintaining robust customer service desk operations using platforms like ServiceNow and ZenDesk. Committed to data protection through effective backup and disaster recovery strategies. Career goals include advancing in IT infrastructure management to drive organisational efficiency and innovation.

Overview

17
17
years of professional experience
1
1
Certification

Work history

Network and System Engineer

HYPERIA LIMITED
2012.07 - 2023.09
  • Designed, implemented, and maintained complex IT infrastructure, including virtualised environment
  • Managed and administered Active Directory, DNS, DHCP, and File Servers to support 200 users across four locations.
  • Implemented robust security protocols, including firewall, VPN, and encryption protocols to protect company's and customers' assets
  • Designed, installed, and supported Computer networks, optimising communication
  • Performed Network support and installation to clients' specifications and detailed requirements
  • Led system monitoring and performance tuning efforts, achieving 35% increase in uptime and reliability
  • Monitored and updated over 200 customers’ database information
  • Collaborated with cross-functional teams to resolve escalated issues and improve system architecture processes and performance
  • Managed Network security and protocol for enhanced cyber safety
  • Conducted risk assessment, enhancing overall system security.
  • Configured, administered, managed, and racked routers, switches, and firewalls to deploy and support robust redundancy in LAN, WAN, and Wireless Networks
  • Tailored solutions specific to client needs, resulting in 80% improved customer satisfaction rates
  • Identity and Access Management policies, architecture, and deployment resulting in a 90% reduction in access breaches and data theft of company and client information and data
  • Managed 20 Engineers’ dairies and worked and supervised Engineers' work processes and achievements in field deployment, and ensured world standards were adhered to
  • Managed multiple projects simultaneously while maintaining high standard of workmanship
  • Developed training program for new hires that significantly reduced their learning curve time.
  • Created/updated high-quality Network documentation from new and existing Networks.
  • Handled Network issues within Network Operations Team and across Network Estate
  • Deployed and configured VMware and Hyper-V environments for virtualisation, achieving hardware consolidation
  • Improved overall system and network stability with preventive measures.
  • Worked on Citrix, Active Directory & Exchange 2019, and Enterprise applications.
  • Configured, maintained, and managed VOIP telephony for customers and internal users

Network and System Engineer

HYPERIA LIMITED
2012.07 - 2023.09
  • Designed, implemented, and maintained complex IT infrastructure, including a virtualised environment
  • Managed and administered Active Directory, DNS, DHCP, and File Servers to support 200 users across four locations.
  • Implemented robust security protocols, including firewall, VPN, and encryption protocols to protect the company and customers' assets
  • Designed, installed, and supported Computer networks, optimising communication
  • Performed Network support and installation to clients' specifications and detailed requirements
  • Led system monitoring and performance tuning efforts, achieving a 35% increase in uptime and reliability
  • Monitored and updated over 200 customers’ database information
  • Collaborated with cross-functional teams to resolve escalated issues and improve system architecture processes and performance
  • Managed Network security and protocol for enhanced cyber safety
  • Conducted risk assessment, enhancing overall system security.
  • Configured, administered, managed, and racked routers, switches, and firewalls to deploy and support robust redundancy in LAN, WAN, and Wireless Networks
  • Tailored solutions specific to client needs, resulting in 80% improved customer satisfaction rates
  • Identity and Access Management policies, architecture, and deployment resulting in a 90% reduction in access breaches and data theft of company and client information and data
  • Managed 20 Engineers’ dairies and worked and supervised Engineers' work processes and achievements in field deployment and ensured world standards were adhered to
  • Managed multiple projects simultaneously while maintaining a high standard of workmanship
  • Developed a training program for new hires that significantly reduced their learning curve time.
  • Created/updated high-quality Network documentation from new and existing Networks.
  • Handled Network issues within the Network Operations Team and across the Network Estate
  • Deployed and configured VMware and Hyper-V environments for virtualisation, achieving hardware consolidation
  • Improved overall system and network stability with preventive measures.
  • Worked on Citrix, Active Directory & Exchange 2019, and Enterprise applications.
  • Configured, maintained, and managed VOIP telephony for customers and internal users

Support Engineer/Roll out Engineer

Delight Logical Services
2011.04 - 2012.06
  • Provided Remote and Onsite System(Desktop and Laptops) Support line support for Windows operating system users.
  • Deployed and supported Desktops and laptops using SCCM(Microsoft System Center Configuration Manager)
  • Extensive knowledge of the REMEDY call logging system.
  • Supported and managed different types of users: Beginners, Intermediate, and VIP.
  • Responded to user requests via emails, Microsoft Teams, and telephone.
  • Coordinated the company’s projects with Engineers and third parties.
  • Supported around 2,000 internal and external users both physically and remotely
  • Configured, password reset, data backups, user account creation, general IT troubleshooting, and IT security.
  • Migrated new systems, system upgrades, mobile Migration, and data Move
  • Installed operating system software applications, printers, and computers, securing a seamless working environment
  • AV Support & video conferencing support
  • Produced high-quality documentation- procedures, manuals, and project documents.
  • Ensured that suppliers & Third-party vendors adhered to the SLA agreements.
  • Supported hardware: laptops, Macs, smartphones (iPhones and iPads.
  • Advanced knowledge of project management principles and working practices
  • Configured, installed, administered, and managed Exchange mailbox, DNS, and Group Policies, Active Directory
  • Worked with monitoring platforms to identify issues before they became customer-impacting.

Support Engineer/Roll out Engineer

Delight Logical Services
2011.04 - 2012.06
  • Provided Remote and Onsite System(Desktop and Laptops) Support line support for Windows operating system users.
  • Deployed and supported Desktops and laptops using SCCM(Microsoft System Center Configuration Manager)
  • Extensive knowledge of the REMEDY call logging system.
  • Supported and managed different types of users: Beginners, Intermediate, and VIP.
  • Responded to user requests via emails, Microsoft Teams, and telephone.
  • Coordinated the company’s projects with Engineers and third parties.
  • Supported around 2,000 internal and external users both physically and remotely
  • Configured, password reset, data backups, user account creation, general IT troubleshooting, and IT security.
  • Migrated new systems, system upgrades, mobile Migration, and data Move
  • Installed operating system software applications, printers, and computers, securing a seamless working environment
  • AV Support & video conferencing support
  • Produced high-quality documentation- procedures, manuals, and project documents.
  • Ensured that suppliers & Third-party vendors adhered to the SLA agreements.
  • Supported hardware: laptops, Macs, smartphones (iPhones and iPads.
  • Advanced knowledge of project management principles and working practices
  • Configured, installed, administered, and managed Exchange mailbox, DNS, and Group Policies, Active Directory
  • Worked with monitoring platforms to identify issues before they became customer-impacting.

Assistant Manager, VSAT/Wireless Network Engineering

Zinox Telecommunication Limited
2008.09 - 2011.03
  • Designed and implemented new network requirements and technology improvements.
  • Troubleshoot and resolved faults and an internal escalation point for technical issues.
  • Relationship management - updated, client issues, and documentation, acting as an escalation point.
  • Management of network infrastructure and service provision: Maintaining and configuring network management tools to monitor network status, ensuring maximum network performance and availability.
  • Pre-installation building inspection, network survey, configuration, and network equipment testing.
  • Managed the technology lifecycle for networks.
  • Monitored and recorded the progress of incidents according to the agreed SLA.
  • Coordinated 20 Engineers to achieve company objectives and goals.
  • Managed, installed, administered, and configured Cisco switches and Routers for the site deployment and racking

Assistant Manager, VSAT/Wireless Network Engineering

Zinox Telecommunication Limited
2008.09 - 2011.03
  • Designed and implemented new network requirements and technology improvements.
  • Troubleshot and resolved faults and an internal escalation point for technical issues.
  • Relationship management - updated, client issues, and documentation, acting as an escalation point.
  • Management of network infrastructure and service provision: Maintaining and configuring network management tools to monitor network status, ensuring maximum network performance and availability.
  • Pre-installation building inspection, network survey, configuration, and network equipment testing.
  • Managed the technology lifecycle for networks.
  • Monitored and recorded the progress of incidents according to the agreed SLA.
  • Coordinated 20 Engineers to achieve company objectives and goals.
  • Managed, installed, administered, and configured Cisco switches and Routers for the site deployment and racking

Assistant Manager, System Administrator/Network Engineer

Zinox Computers Limited
2006.06 - 2008.09
  • Managed and maintained company servers (Linux and Windows), ensuring optimal performance and availability
  • Supported network IT infrastructures, including routers, switches, firewalls, and VPN, serving over 200 employees
  • Provided end-user support, diagnosing hardware and software challenges and ensuring smooth daily operation
  • Implemented and enforced network and system security protocols, reducing potential vulnerabilities by 70 %
  • Provided customer service in supporting users and resolving queries.
  • Provided excellent interpersonal and communication skills, with the ability to use my initiative.
  • Provided 1st and 2nd line support role and knowledge of Windows Operating System and Linux
  • Completed desktop and laptop builds and deployed software through Microsoft Endpoint Configuration Manager
  • Resolved and escalated Incidents and Service Requests within agreed SLAs.
  • Ensured all projects were executed and documented using standards, methods, and procedures.
  • Communicated with users of various levels and understood the migration/rollout life cycle (Site, Preparation, Handover, Compliance/Induction, User document Sign off)
  • Provided onsite support as required, providing endpoint support from initial delivery to ongoing maintenance and changes such as moves.
  • Inducted new starters, configured PCs, and ensured satisfactory IT onboarding.
  • Updated asset/stock register following local asset management policies and procedures.

Assistant Manager, System Administrator/Network Engineer

Zinox Computers Limited
2006.06 - 2008.09
  • Managed and maintained company servers (Linux and Windows), ensuring optimal performance and availability
  • Supported network IT infrastructures, including routers, switches, firewalls, and VPN, serving over 200 employees
  • Provided end-user support, diagnosing hardware and software challenges and ensuring smooth daily operation
  • Implemented and enforced network and system security protocols, reducing potential vulnerabilities by 70 %
  • Provided customer service in supporting users and resolving queries.
  • Provided excellent interpersonal and communication skills, with the ability to use my initiative.
  • Provided 1st and 2nd line support role and knowledge of Windows Operating System and Linux
  • Completed desktop and laptop builds and deployed software through Microsoft Endpoint Configuration Manager
  • Resolved and escalated Incidents and Service Requests within agreed SLAs.
  • Ensured all projects were executed and documented using standards, methods, and procedures.
  • Communicated with users of various levels and understood the migration/rollout life cycle (Site, Preparation, Handover, Compliance/Induction, User document Sign off)
  • Provided onsite support as required, providing endpoint support from initial delivery to ongoing maintenance and changes such as moves.
  • Inducted new starters, configured PCs, and ensured satisfactory IT onboarding.
  • Updated asset/stock register following local asset management policies and procedures.

Education

MSc - Computer Network and System Security

University of Hertfordshire
United Kingdom

B. Tech - Electrical and Electronics Engineering

Federal University of Technology
Akure, Nigeria

Skills

  • Systems Management: Windows 11, Windows Server (Configuration, Monitoring, and maintenance), Microsoft Exchange, Mac OS, Linux, Unix, VMware, Active Directory management (User/group account, permission)
  • Database Management: SQL Server
  • Networking: LAN/WAN, VPN, Routers, Switches, Internet Protocol (IP), DNS, DHCP, IPv4, IPv6
  • Virtualisation: VMware vSphere
  • Security: Firewalls, Intrusion Detection System (IDS)
  • Customer Care/Service Desk Operation: Remedy, ZenDesk (full/Internet-based), Heat, Magic, Five Star, Peregrine, LANDesk management, ServiceNow and Genesys
  • Office 365 Administration: Teams, SharePoint, Microsoft Visio, Project, Word, Excel
  • Network switching and routing infrastructure -Cisco, MikroTik, TP-Link, Avaya, Ubiquiti
  • Ability to work within strict SLA and ITIL environments
  • Data Protection: Backup, Disaster Recovery
  • Virtual Desktop Infrastructure: Installed, managed, maintained, and updated Virtual Desktop Infrastructure Servers and Storage Infrastructure
  • Operating Systems: Windows 11, Windows Server, Red Hat Linux, Ubuntu
  • Networking Tools: Cisco IOS, Wireshark, pfSense
  • Virtualisation Platform: VMWare vSphere, Hyper-V
  • Monitoring Tool: Nagios, Zabbix, SolarWinds, Grafana
  • Programming Language: Java

Certification

  • Dahua Surveillance Technology Training
  • Yahclick Regional Train -the trainer for Installation
  • Yahclick Certified Field and Support Engineer
  • Gilat Satcom Vsat Certified Field engineer
  • Yahclick Online Clients support
  • CCNA—In -view

INTEREST AND ACTIVITIES

ACTIVITIES: Reading and socialising.

PERSONAL QUALITIES

  • Excellent problem-solving abilities
  • Methodical and detail-conscious approach
  • Excellent Vendor relationship management skills
  • Outstanding organisational and time management skills
  • Focused on detail but capable of being flexible when competing deadlines/projects require it.

Affiliations

  • Reading and socialising

Languages

English
Fluent

Timeline

Network and System Engineer

HYPERIA LIMITED
2012.07 - 2023.09

Network and System Engineer

HYPERIA LIMITED
2012.07 - 2023.09

Support Engineer/Roll out Engineer

Delight Logical Services
2011.04 - 2012.06

Support Engineer/Roll out Engineer

Delight Logical Services
2011.04 - 2012.06

Assistant Manager, VSAT/Wireless Network Engineering

Zinox Telecommunication Limited
2008.09 - 2011.03

Assistant Manager, VSAT/Wireless Network Engineering

Zinox Telecommunication Limited
2008.09 - 2011.03

Assistant Manager, System Administrator/Network Engineer

Zinox Computers Limited
2006.06 - 2008.09

Assistant Manager, System Administrator/Network Engineer

Zinox Computers Limited
2006.06 - 2008.09

B. Tech - Electrical and Electronics Engineering

Federal University of Technology

MSc - Computer Network and System Security

University of Hertfordshire
Afisu Oloyede