Afifa Mumtaz
Oxford
Summary
Versatile professional with expertise in project management, customer service, and client relations, complemented by strong skills in conflict resolution, service desk operations, and data administration. Adept at content writing, editing, and crafting detailed reports and proposals with precision. Proficient in Microsoft Office Suite and recognised for critical thinking, problem-solving abilities, and a commitment to learning and adaptability. Demonstrates exceptional interpersonal communication skills alongside patience and empathy to foster positive outcomes in diverse environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Site Support Officer/Customer Service Admin
Childrens' Services - Oxfordshire County Council
2022.12 - 2025.03
- Ensured compliance with health and safety regulations for both clients and staff, creating a safe and welcoming environment
- Delivered exceptional customer service in handling inquiries and concerns
- Managed facilities-related tasks, ensuring smooth day-to-day operations
- Provided administrative support, including responding to emails related to school admissions and child protection checks
- Admin Responsibilities
- Office Management
- Ensure smooth day-to-day operations of the office
- Maintain office supplies and place orders as needed
- Manage office equipment and coordinate repairs/maintenance
- Communication
- Answer and direct phone calls, emails, and other communications
- Greet and assist visitors, ensuring a professional environment
- Relay messages and information to relevant staff members
- Document Management
- Prepare, organize, and maintain office documents and files, both physical and electronic
- Manage incoming and outgoing mail and deliveries
- Assist with the creation and editing of reports, presentations, and other documents
- Scheduling and Calendar Management
- Coordinate meetings, appointments, and travel arrangements for team members
- Maintain office calendar and schedule appointments, meetings, and events
- Set up meeting rooms and ensure necessary equipment and materials are available
Customer Service Assistant
JD Sports
2022.08 - 2022.12
- Utilized strong sales, negotiation, and communication skills to engage customers and meet sales targets
- Adhered to brand guidelines and worked with supervisors to resolve discrepancies and issues
- Offered product recommendations and promotions to enhance customer experience
- Maintained positive relationships with customers and consistently sought opportunities to improve performance through feedback
Content Writer
7th Sense Design
2022.01 - 2022.07
- Wrote and edited high-quality blog posts and articles, ensuring content was accurate and engaging
- Coordinated with marketing and design teams to integrate visual elements into written content
- Managed deadlines and ensured timely delivery of content across multiple platforms
- Conducted research to produce well-informed and relevant content
Education
BS(Honors) - English Literature
University of Management and Technology
2018.08 - 2022.06
Skills
- Project Management
- Multi-tasking
- Customer Service & Client Relations
- Conflict Resolution & Anger Management
- Service Desk Operations
- Interpersonal & Communication Skills
- Data Entry & Administration
- Patience & Empathy
- Content Writing & Editing
- Microsoft Office Suite
- Public Management & Outreach
- Critical Thinking & Problem Solving
- Writing Reports and Proposals
- Willingness to Learn & Adapt
Certification
How to Approach Life Writing, Oxford University
Languages
English
Urdu
Punjabi
Hindi
Interests
- Reading
- History
- Photography
- Cooking
Timeline
Site Support Officer/Customer Service Admin
Childrens' Services - Oxfordshire County Council
2022.12 - 2025.03
Customer Service Assistant
JD Sports
2022.08 - 2022.12
Content Writer
7th Sense Design
2022.01 - 2022.07
BS(Honors) - English Literature
University of Management and Technology
2018.08 - 2022.06