Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Afifa Mujtaba

Birmingham,United Kingdom

Summary

Detail-oriented with a strong IT proficiency, including Microsoft Word, Excel and Teams. Skilled in document management, legal administration, and client communication. Able to support legal teams effectively by handling tasks such as drafting, file management, and post-completion processes. Very familiar with working with case management systems, and assisting with billing procedures. Brings excellent attention to detail, adaptability, and a collaborative approach to delivering high-quality support in a fast-paced legal environment. Dedicated and hardworking.

Overview

4
4
years of professional experience

Work History

Telephone Adviceline Adviser

Citizens Advice Bureau
Birmingham, West Midlands
10.2023 - Current
  • Providing general (level 1) advice to clients and supporting them with drafting letters, application forms, signposting to relevant organisations and making referrals.
  • Dealing with vulnerable clients and complex cases involving a range of different issues alongside limitations such as language and digital literacy.
  • Collaborated effectively with colleagues, fostering a positive work environment.
  • Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Offered friendly, efficient client service and handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Retail Assistant

Primark
Birmingham, West Midlands
10.2022 - 04.2023
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Assisted in stock replenishment to maintain store appearance.
  • Delivered excellent customer service by answering queries and providing product information.

Legal intern

Wright Justice Solicitors
Birmingham, West Midlands
08.2021 - 12.2021
  • Organised files and maintained a comprehensive database of all ongoing cases for easy retrieval.
  • Handled admin tasks such as arranging paperwork, printing, photocopying, organising invoices.
  • Gained insight in multiple legal areas, particularly Immigration Law, Business Law and Family law.
  • Shadowed experienced Lawyers with client correspondence and learnt to draft letters.
  • Collaborated closely with senior solicitors for efficient preparation of cases.
  • Gained an understanding of the legal environment and the expectations from it.

Education

Bachelor of Arts - Law

The University of Law

A-Levels - English Literature

Arthur Terry
Birmingham

A-Levels - Law

Law
Birmingham

A-Levels - Psychology

Arthur Terry
Birmingham

Skills

  • Drafting standards familiarity
  • Knowledge of community resources
  • Safeguarding procedures adherence
  • Resource allocation efficiency
  • Experienced in record keeping
  • Client confidentiality compliance
  • Research capability
  • Benefit entitlements understanding
  • Time management techniques
  • Empathetic listening
  • Calm under pressure
  • Multilingual
  • Digital literacy skills development

Languages

English
Native
Urdu
Fluent
Arabic
Elementary
Spanish
Beginner

References

References available upon request.

Timeline

Telephone Adviceline Adviser

Citizens Advice Bureau
10.2023 - Current

Retail Assistant

Primark
10.2022 - 04.2023

Legal intern

Wright Justice Solicitors
08.2021 - 12.2021

Bachelor of Arts - Law

The University of Law

A-Levels - English Literature

Arthur Terry

A-Levels - Law

Law

A-Levels - Psychology

Arthur Terry

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Afifa Mujtaba