Afifa Alam
London,United Kingdom
Summary
Self-disciplined professional with exemplary preciseness and organisation skills. Possesses strong interpersonal skills and known to increase customer loyalty and retention. Fit to lift heavy objects and fill shelves. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
Work History
Customer team member
Co-op
Wimbledon , Merton
02.2019 - 11.2021
- Monitored product levels to maintain well-stocked, visually-appealing sales floor arrangements.
- Restocked shelves, facing up products, checking dates and verifying prices.
- Assisted customers on shop floor, locating items and taking payments.
- Cleaned and organised checkout area to enhance shopping experience for customers.
- Received and processed stock using inventory management system.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Kept appropriate stock levels to match expected demand.
- Completed duties to deliver on targets with accuracy and efficiency.
- Attended regular training opportunities to maintain up to date product and service knowledge.
Optical assistant
Asda opticians
Roehampton , Wandsworth
01.2015 - 01.2019
- Offered detailed advice on product and service benefits.
- Coordinated optical appointments and sent client reminders for upcoming bookings.
- Safeguarded sensitive data with strict adherence to privacy protocols.
- Tested visual function using specialised instruments to detect slight symptoms.
- Performed frame repairs and adjustments for customer comfort.
- Answered inbound calls and enquiries to provide top-level service.
- Prepared patients, rooms and equipment to support eye exam needs.
- Cleaned and organised reception area to maintain welcoming environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Successfully maintained clean driving licence and access to reliable transportation.
Store assistant
Asda
Crawley, West Sussex
08.2010 - 01.2015
- Completed opening and closing duties in line with established schedule.
- Tagged products quickly and accurately with price tags and stickers.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
Certificate of Higher Education - Children's Nursing
City University London
London07.2014
A-Levels - German, Sociology, Biology, Chemistry
Hazelwick School
Crawley07.2011
Skills
- Product shelving
- Excellent communicator
- Team player
- Problem-solving
- Delivery management
- Product rotation
- High volume stock control
- Quality Control
- Product loss prevention
Languages
English, German, Urdu
Native
Bengali
Upper intermediate
B2
Timeline
Customer team member
Co-op
02.2019 - 11.2021
Optical assistant
Asda opticians
01.2015 - 01.2019
Store assistant
Asda
08.2010 - 01.2015
Certificate of Higher Education - Children's Nursing
City University London
A-Levels - German, Sociology, Biology, Chemistry
Hazelwick School
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