Affan Ahmad
Ghaziabad,Uttar Pradesh
Summary
Seasoned LIQ Specialist with a proven track record at Barclays, specializing in risk controls and process improvement. Leveraged expertise in LIQ and ACBS to enhance data integrity and migration efficiency. Excelled in creating training materials and SOPs, showcasing exceptional documentation and mentoring skills. Achieved significant advancements in operational procedures, demonstrating a commitment to excellence and continuous improvement.
Overview
15
15
years of professional experience
Work History
LIQ Specialist
Barclays Global Service Centre
Noida, Uttar Pradesh
10.2018 - Current
- Joined in 2018 as a 'Digital Servicing Personal Banker', and gained experience through various other processes within Barclays.
- Joined wholesale lending on the LIQ migration project in 2020.
- Worked with LIQ and ACBS, in order to ensure timely and efficient migrations.
- Learnt about data integrity, different hierarchies of both systems and also learnt about various challenges.
- Created internal SOPs around tasks performed by my team, on both ACBS and LIQ.
- Created training materials for new hires on the basic processes that we are involved in.
- Suggested and implemented process improvements to increase efficiency.
- Realized the importance of controls and risk management.
- Created recs based on raw data from ACBS, to catch issues that otherwise would go undetected by automation. This has resulted in significant improvements in the migration process.
Specialist
Sterling Talent Solutions
Mumbai, Maharashtra
03.2016 - 11.2016
- Ran background checks on potential hiring candidates for clients.
- Maintained accurate records of manager/reference interactions and feedback.
- Researched and analyzed manager feedback to identify areas of improvement.
- Audited candidate's educational and professional backgrounds to verify authenticity.
Customer Service Representative
Vyom Solutions
Mumbai, Maharashtra
08.2013 - 12.2015
- Focused on enhancing productivity and customer service by anticipating needs and delivering outstanding support.
- Maintained detailed records of customer interactions, transactions and comments for future reference. These records also helped in training and quality assurance.
Sales Associate
Infra Systems
Jaspur, Uttarakhand
05.2010 - 11.2012
- Responsibilities included selling various products by explaining unique features and educating customers on proper application or usage, technical support.
Education
BE - Computer Science
EWIT
Bangalore04-2010
High School Diploma -
KV Ongc
Dehradun04-2007
Skills
- LIQ
- ACBS
- Documentation and reporting
- Data analysis
- Risk management
- Data integrity
- Regulatory compliance
- Expert problem solving
- Coaching and mentoring
- Knowledge sharing
- Root-cause analysis
- Continuous improvement
- Written and oral communication
- Fluent in English
- Training material
- Training instruction
- Training facilitation
Accomplishments
- Recognized for activities on migration weekends, showcasing commitment to the migration project at Barclays
- Recognized with an 'Inclusive Leadership' award for championing inclusivity and equity
- Recognized by senior leaders for a 'never say no' attitude
- Recognized by teammates for helpfulness and support
Timeline
LIQ Specialist
Barclays Global Service Centre
10.2018 - Current
Specialist
Sterling Talent Solutions
03.2016 - 11.2016
Customer Service Representative
Vyom Solutions
08.2013 - 12.2015
Sales Associate
Infra Systems
05.2010 - 11.2012
BE - Computer Science
EWIT
High School Diploma -
KV Ongc
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