Aferdita Dani
Peterborough
Summary
Hardworking, compassionate and sympathetic, I can empathise well with people’s situations, making me a valuable worker for customer-facing environments. Reliable, caring, and reasonable, I have over 5 years of experience in care work using in-house systems and IT software and equipment. I am a dependable team member, helping others while remaining on top of my own duties for high-quality independent work. Can easily pick up new skills and training, as evidenced by my consistent picking up of courses and training throughout my years of employment. During my time at Athena care, I used their in-house system to take charge of paperwork for every resident. I frequently used phone communication and have experience with IT equipment and software. My current goal is to work in an administrative and customer-service environment, such as general administration or reception work, where I can utilise my 5 years of customer-facing and IT experience to develop in my role.
Overview
14
14
years of professional experience
Work History
Work gap due to raising a family – Currently job-seeking
12.2019 - Current
- Tutored child, helping with assignments and special projects across different subjects
- Maintained energy and enthusiasm in fast-paced environment
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Created appropriate plans for crisis-management and remained calm under pressure
- Adapted to new challenges and unfamiliar situations with ease
- Transported family to events and activities, medical appointments, and shopping trips
- Maintained frequent supervision of child, including making adaptations to fit their needs
Care Worker
Athena Care
01.2015 - 12.2019
- Personal care such as: showers, baths, brushing teeth, getting dressed, and changing pads
- Worked well as part of a team, always working in pairs to achieve the best standard of care for clients while helping one another where needed
- Built strong relationships with clients to deliver emotional support and companionship
- Planned, prepared, and served meals and snacks according to prescribed diets
- Playing the main role in organising and attending activities with clients such as: reading, music, and attending entertainment events in the home
- Assisted clients with daily living needs to maintain self-esteem and general wellbeing
Care Work
Swan Staff
07.2014 - 12.2014
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Engaged patients in meaningful conversation, socialization, and activities while providing personal care assistance
- Was praised for my work ethic, as well as being a quick, fast learner who was very good with the residents and had great communication across both residents and staff
- The high standard of care I had enabled me to progress into a full-time role at Athena care
Community Care Worker
Mears Care
01.2013 - 06.2014
- Sorting and giving of medication either as blister packs or individually in boxes. I had to closely follow the medication sheet for every client, completing the accompanying logbook with the types of medication given, dosage, time they took it, as well as what the clients ate
- Assisted with meals and meal-preparation
- Excellent communication and building rapport with a friendly and go-getter attitude, chatting with the clients in their homes and making them feel safe
- Making the bed, doing laundry, washing dishes, sweeping, and other household chores
Waitress
Ibrahimis
01.2012 - 01.2013
- Bussed and reset tables to keep dining room and work areas clean
- Excellent customer service: welcomed people inside, sat them down, took drink orders, cleared up plates, kept engaged with people across multiple tables
- High standards of cleanliness across the restaurant floor, bar, and back of house including cleaning tables, plates, sweeping, dusting, vacuuming, and washing dishes
- Following Health & Safety protocols crucial for maintaining safe and sanitary environments for customers and staff
Education
Excel and Word Refresher -
03.2026
Level 1 Certificate in Employability Skills -
Ixion, City and Guilds
04.2023
NVQ Level 2 - Health and Social Care
Peterborough College
GCSEs - Educated to national secondary school standard
07.2010
Skills
- Reliable
- Timekeeping
- Approachable
- Great Communicator
- IT Skills
Custom Section
- Microsoft Office Packages Refresher, 2023-01-01
- Health & Safety, Safeguarding, Manual Handling, 2013-01-01 to 2019-12-31
- Medication Management, 2013-01-01 to 2015-12-31
- Food and Hygiene, 2012-01-01
References
Available upon request
Timeline
Work gap due to raising a family – Currently job-seeking
12.2019 - Current
Care Worker
Athena Care
01.2015 - 12.2019
Care Work
Swan Staff
07.2014 - 12.2014
Community Care Worker
Mears Care
01.2013 - 06.2014
Waitress
Ibrahimis
01.2012 - 01.2013
Excel and Word Refresher -
Level 1 Certificate in Employability Skills -
Ixion, City and Guilds
NVQ Level 2 - Health and Social Care
Peterborough College