AFEEZ OMONIYI
mexborough,South Yorkshire
Summary
Detail-oriented IT Support and Networking professional with hands-on experience in troubleshooting hardware and software issues, managing network infrastructure, and providing reliable technical support to users. Skilled in LAN/WAN technologies, system administration, and network security fundamentals. Known for strong problem-solving skills, clear communication, and a customer-focused approach
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
IT support technician
ANSYS UK Ltb
Sheffield, South yorkshire
2023.09 - Current
- Provided first- and second-line technical support for end users.
- Diagnosed and resolved hardware, software, and network issues.
- Installed, configured, and maintained desktops, laptops, printers, and network devices.
- Managed user accounts, permissions, and group policies in Active Directory.
- Escalated complex issues and documented solutions in ticketing systems.
Network Support/ Junior Network Engineering
Hive IT
Sheffield, South yorkshire
2022.03 - 2023.09
- Assisted in configuring and maintaining switches, routers, and wireless access points.
- Monitored network performance and resolved connectivity issues.
- Supported LAN/WAN infrastructure and basic firewall configurations.
- Performed network cabling, patching, and device labeling.
- Assisted with network upgrades and system backups.
Education
A-Levels - Business Mangament
University of Northampton
Northampton 2023.01 - 2023.12
Skills
- IT Helpdesk & Technical Support (Level 1 / Level 2)
- Network Installation & Troubleshooting (LAN/WAN/Wi‑Fi)
- TCP/IP, DNS, DHCP, VLANs
- Windows Server & Active Directory
- Linux Fundamentals
- Hardware Repair & Maintenance
- Network Security Basics (Firewalls, Antivirus, Access Control)
- Remote Support Tools (AnyDesk, TeamViewer, RDP)
- Ticketing Systems (ServiceNow, Jira, Freshdesk)
- Documentation & Asset Management
Certification
- CompTIA A+
- CompTIA Network+
- Cisco CCNA (or In Progress)
- Microsoft Fundamentals
References
References available upon request.
Timeline
IT support technician
ANSYS UK Ltb
2023.09 - Current
A-Levels - Business Mangament
University of Northampton
2023.01 - 2023.12
Network Support/ Junior Network Engineering
Hive IT
2022.03 - 2023.09