AFEEZ ALIYU

• Guided customers to locate products or alternative items.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
• Inform the leader about non-scanning products & issues affecting safety and due diligence policies.
• Connects with customers at every opportunity by saying hello, making eye contact and smiling.
• Ensuring the highest standard of customer service by adapting to each customer’s needs
• Deals with customer complains by listening and empathizing before providing a suitable response, referring any unsolved issues to the leader.
• Maximizes product availability for customers by taking immediate action to address off sales.
• Accurately checks off deliveries where appropriate; Must be able to work as required for inventory counting.

• Received, sorted and distributed incoming mail.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Handled day-to-day office activities and operations including [Task] and [Task].
• Kept and maintained accurate filing system for preservation of office information.

• Managed general inbox enquiries by personally responding to emails or

forwarding to relevant employees where required.

• Prepared office and clients documents for CQC inspection.

• Tagged, organised, and stored physical files.

• Answered phones and performed clerical office functions.

• Organised files, faxed reports, and scanned documents, maintaining tidy

front desk and reception area.

• Assisted in making the organisation CQC compliant

• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Oversaw database to maintain updated records and accuracy.
• Elevated customer satisfaction ratings by resolving clerical and administration issues quickly and effectively.
• Successfully planned and executed corporate meetings, seasonal parties and special events for over 30 employees.
• Organised training to teach new office workers in processes and important policies.
• Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
• Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.

• Handled customer queries focused on first-call resolution.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Built positive customer rapport through friendly, professional communication.
• Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
• Maintained accurate knowledge of current services to provide informative customer advice.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Set up appointments for customers and entered work tickets to obtain needed services for clients.
• Asked probing questions of clients to understand needs and identify actionable requirements.
• Optimised customer experience by tailoring responses to individual needs.
• Used in-depth product understanding to answer customer questions knowledgeably.
• Reached out to established clients to follow up after sales and offer new products and services.
• Coordinated dispatching for field team completing installation, maintenance and repair work.

• Built positive customer rapport through friendly, professional communication.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Assisted customers with varying questions using product knowledge and service expertise.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
• Asked probing questions of clients to understand needs and identify actionable requirements.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Reached out to established clients to follow up after sales and offer new products and services.