AFAF AFZAL
Glasgow
Summary
Highly focused employee with few years of experience in finance industry. Proven record of managing workloads and meeting deadlines. Adaptable and motivated to succeed and contribute to company success.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
Work History
Client Solutions Operations Analyst
Nucleus Financial Ltd
Glasgow
09.2024 - 12.2024
- Serviced the clients by applying money, processed transfers and handled pension queries by raising and resolving JIRAS
- Shared my knowledge across the user operations team and wider business
- Ensured all user operations processes run smoothly by highlighting areas where any improvements could be implemented and improved the customer journey
IBA INSURER ANALYST
A J Gallagher
Glasgow
08.2023 - 09.2024
- Responsible for assisting with and monitoring the reconciliation and settlement of internal transactions
- Analyzing data available to provide expert advice and support
- Liaising with branches and insurers to resolve any issues on insurer transactions
- Ensuring statements/accounting statements are reconciled monthly, in advance with audit requirements
- Managing mailboxes for premium payment warranties and notice of cancellations
- Liaising with internal staff to insure we are operating within AJG policies and procedures and any external regulations on all items
- Ensuring settlements don't result in any transactions being funded
- Liaising with insurer account handler to assist in the remediation of any funded items
- Reviewing invoice listing report, ensuring all items are agreed with counterparty and payable items are settled
OPERATIONS ANALYST
Morgan Stanley
Glasgow
07.2022 - 07.2023
- Filed reclaims which involved careful analysis of the residency of the entity (company) and whether the entity is eligible for dividend entitlement based on the trading market rules then calculated the dividend entitled and compared with the actual tax withheld, if it's over withheld, worked with the agent banks and clients to reclaim the over withheld taxes
- Continuously followed up with the process until reclaim/refund was received
- Worked on shorts which also means losses received in the trading of shares
- Internal losses were received on dividends daily, this evolved around investigating the trade rules and trade dates and identifying the trades booked which brought accounts to losses
- Performed account certification duties to ensure correct documentation is in place to receive tax exemption on payments and interests
- Ensured all actions taken regarding account certifications were approved by Corporate Tax by raising JIRA's
- Approved new account openings at tax authorization stage and ensured certification is put in place for tax exemption on interest on cash deposits
- Downloaded reports for Morgan Stanley entities from agent banks databases and performed analysis on any expired/expiring documents that needed to be put in place while ensuring any deadlines to provide these documents were met
OPERATIONS ANALYST
Morgan Stanley
Glasgow
03.2022 - 07.2022
- Responsible for Common Reporting Standards
- Assisted in preventing potential offshore tax evasion
- Ensured new clients were compliant with CRS by providing a self-certification form
- Reviewed changes to client's circumstances to ensure CRS compliance
- Analyzed reportable clients under CRS initiative
- Submitted CRS reporting to participating jurisdictions
- Prepared CRS documentation on behalf of Morgan Stanley entities
- Performed systematic testing to support ongoing releases and improvements
- Controlled CRS form validation process outsourced to external vendor
- Worked on clearing CRS errors on new account openings as and when requests were received
CUSTOMER SERVICE ADVISOR
Ascensos on behalf of NHS
Glasgow
11.2020 - 05.2022
- Advised people on Covid-19 and self-isolation rules and restrictions
- Booked covid-19 tests
- Provided NHS Informs health information and signposting service
DATA CONTROLLER
RFS - Regulatory Financial Solutions on behalf of Clydesdale Bank
09.2019 - 03.2020
- Gathered and Assessed data for PPI Complaints
- Responded and escalated cases
PENSIONS ASSISTANT
Prudential with Diligenta
Reading
09.2018 - 07.2019
- Dealt with member's pension enquiries
- Updated bank transactions, transfer in and out payments and death claims
CUSTOMER SERVICE REPRESENTATIVE
Actavo on behalf of Scottish Power
Glasgow
11.2016 - 09.2017
- Booked appointments for engineers to install smart meters in customer's properties
- Dealt with enquiries and complaints for smart meter installations on behalf of Scottish Power
PENSIONS ASSISTANT APPRENTICE
Strathclyde Pension Fund
Glasgow
07.2013 - 09.2014
- Sorted Incoming and outgoing mail
- Reception duties
- Took inbound calls about pension enquiries
- Updated customers pensions information on the system and used excel spreadsheets for storing data
Education
MBA - BUSINESS ADMINISTRATION
University of the West of Scotland
BACHELOR OF SCIENCE - MATHEMATICS
University of Strathclyde
Skills
- Leadership
- Analytical
- Time Management
- Organisation
- Team Player
- Communication
- Problem Solving
- Research
- Microsoft Office
- Microsoft Excel
- Attention to detail
Languages
English
Fluent
Urdu
Fluent
Punjabi
Fluent
Volunteer
- Holycross Primary School, 10/01/12, 03/31/13
- Victoria Infirmary Hospital, 09/01/11, 03/31/13
- Barnardo's charity, 07/01/12, 08/31/12
- Amina-Muslim Women Resource Centre Dixon Avenue, 08/01/12, 08/31/12
Timeline
Client Solutions Operations Analyst
Nucleus Financial Ltd
09.2024 - 12.2024
IBA INSURER ANALYST
A J Gallagher
08.2023 - 09.2024
OPERATIONS ANALYST
Morgan Stanley
07.2022 - 07.2023
OPERATIONS ANALYST
Morgan Stanley
03.2022 - 07.2022
CUSTOMER SERVICE ADVISOR
Ascensos on behalf of NHS
11.2020 - 05.2022
DATA CONTROLLER
RFS - Regulatory Financial Solutions on behalf of Clydesdale Bank
09.2019 - 03.2020
PENSIONS ASSISTANT
Prudential with Diligenta
09.2018 - 07.2019
CUSTOMER SERVICE REPRESENTATIVE
Actavo on behalf of Scottish Power
11.2016 - 09.2017
PENSIONS ASSISTANT APPRENTICE
Strathclyde Pension Fund
07.2013 - 09.2014
BACHELOR OF SCIENCE - MATHEMATICS
University of Strathclyde
MBA - BUSINESS ADMINISTRATION
University of the West of Scotland
Similar Profiles
Bukelwa GugusheBukelwa Gugushe
Office Team Support at Nucleus FinancialOffice Team Support at Nucleus Financial
Maddison McKenzieMaddison McKenzie
Clinical Research Assistant at Nucleus NetworkClinical Research Assistant at Nucleus Network
Drew ParkerDrew Parker
Director, Client Solutions at Red Nucleus (Formerly Element H; Founding Member)Director, Client Solutions at Red Nucleus (Formerly Element H; Founding Member)
Katie SutherlandKatie Sutherland
Administrative assistant at University of GlasgowAdministrative assistant at University of Glasgow
John Daniel McCueJohn Daniel McCue
Healthcare support worker at NHS Greater Glasgow and ClydeHealthcare support worker at NHS Greater Glasgow and Clyde