Aemon Khuddro
Manchester
Summary
Infrastructure and cloud support analyst with 3+ years' experience managing Linux and Windows server environments, virtualised platforms, and production web services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Linux Engineer
ANS Ltd
Hulme, Manchester
10.2024 - Current
- Infrastructure support engineer managing production client environments across dedicated physical servers and virtualised cloud platforms.
- Administered and maintained Linux server environments (primarily RHEL and Red Hat-based distributions) across multi-client infrastructures, including bare-metal and vSphere-hosted virtual machines.
- Deployed and managed IIS on Windows Server, automating configuration tasks via PowerShell to ensure consistent coverage across all major OS options.
- Configured, deployed, and supported NGINX, PHP, and MySQL web services in live production environments, resolving performance, availability, and configuration issues to maintain uptime.
- Managed and supported DNS and domain infrastructure, including zone configuration, domain registration, and troubleshooting resolution and propagation issues.
- Administered and supported enterprise backup solutions using Bacula and Commvault, ensuring data integrity, successful restores, and compliance with client recovery requirements.
- Participated in escalation response during major production incidents, diagnosing infrastructure faults and restoring service within SLA constraints.
- Recognised by senior engineers for reliability and technical judgement; consistently assigned to complex, high-impact cases.
- Mentored apprentices and first-line engineers, raising escalation quality and team-wide technical capability.
ICT Service Desk Analyst
NHS (Dartford & Gravesham Trust)
Dartford
08.2022 - 10.2024
- Delivered 1st and 2nd line support across the Trust via phone, email, and in-person, resolving hardware and software issues at both levels.
- Provided on-site and remote IT support (via VNC) across Darent Valley Hospital NHS Trust as first point of contact, triaging and escalating tickets to ensure timely resolution for end-users.
- Resolved an average of 35-50 tickets per day (~200/week), consistently maintaining high end-user satisfaction scores.
- Managed user accounts and group file permissions in Active Directory to maintain secure access for Trust staff.
- Created new Active Directory and email accounts for all new staff members.
- Supported software-related issues and resolved hardware failures, contributing to uninterrupted service delivery.
Education
Diploma of Higher Education - Computer Science
University of Brighton
Brighton09-2022
Level 3 BTEC - ICT
Midkent College
Maidstone09-2019
Skills
- Linux
- Red Hat
- Ubuntu / Debian
- PowerShell
- Python scripting
- VMware vSphere
- Cloud infrastructure
- Bare-metal provisioning
- Windows Server
- Active Directory
- DNS
- Domain administration
- Domain management
- Web servers
- IIS, AD
- MySQL
Certification
- Linux Essentials - LPI 010-160
- CPanel Partner Accreditation
Timeline
Associate Linux Engineer
ANS Ltd
10.2024 - Current
ICT Service Desk Analyst
NHS (Dartford & Gravesham Trust)
08.2022 - 10.2024
Diploma of Higher Education - Computer Science
University of Brighton
Level 3 BTEC - ICT
Midkent College