Shaun Couling
Plymouth,Devon
Summary
Personal Statement An enthusiastic, conscientious and resourceful problem-solver who uses his own initiative to takes direction well. Equally comfortable working unsupervised or as part of a team to produce a high standard of work. Excellent communication skills and able to deal with people at all levels. Extremely adaptable and able to respond to any situation. Reliable time keeper and very flexible over working hours. . To always be well presented and polite as I am always working in the public eye. . My ability to work as a team or as an individual with my own initiative using my previous work experience, I have built up over the years as well as being a qualified Locksmith. . Completing timesheets and worksheets which much be signed off by senior members of staff when I visit their site. . I also have a high standard of Health and Safety which has abled me to work on construction sites and I also have a SPA passport of safety to work on petrol stations. Committed Facilities Operations Manager with over 10 years of experience in upholding energy objectives, overseeing building system operations and leading high-performance teams. Knowledgeable about mechanical, HVAC, security and other building systems and upkeep requirements. Skilled in building long-lasting relationships and team consensus to promote organisational advancements. Effective at keeping building systems running smoothly and efficiently. Forward-thinking and hardworking manager with excellent verbal and written communication skills. Bringing 10 years of experience in the field. Resilient Prison Officer with experience in wing and prisoner supervision. Supports rehabilitation through programme education and engagement. Committed to promoting and upholding staff and prisoner health, safety and wellbeing. Trustworthy Prison Officer committed to reducing reoffending through focused rehabilitation. Proficient in daily operations, including headcounts, searches and security processes. Remains calm under pressure to prevent and resolve incident escalations. Determined individual with experience in rule-enforcement. Maintains accurate records and evaluates safety and security risks. Knowledgeable of correctional procedures and rehabilitation. Safety-focused prison guard with background in maximum security prisons. Influential leader, motivated to reduce prisoner repeat offences by coordinating and implementing rehabilitation programmes. Meticulous observer focused on fair and equitable rule enforcement. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
29
29
years of professional experience
Work History
Team Leader
Nurture Group
Plymouth, Devon
07.2025 - Current
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Delivered quality service with friendly and professional demeanour.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
Prison Officer
HMP Portland
08.2024 - Current
- Promoted positive behaviour in individuals engaging in rehabilitation and reintegration initiatives, providing supportive, inclusive approach.
- Effectively managed risks through safe and secure supervision, ensuring all needs and entitlements were consistently met.
- Managed conflict and incidents using established and approved techniques, maintaining health and safety of patrons.
- Managed individuals' casework, exercising professional judgement in responding to particular needs and challenges.
- Prevented and constructively managed challenging behaviours, demonstrating fairness and consistency to build positive relationships.
- Effectively managed risks through safe and secure supervision ensuring all needs and entitlements were consistently met.
- Maintained continuous professional development, supporting self-learning and development and patron development.
- Supervised daily activities of inmates, including work, recreation, and educational programmes, to support rehabilitation.
- Engaged with inmates in a respectful manner, fostering an environment conducive to positive change and rehabilitation.
- Delivered induction programmes for new inmates, providing clear guidelines on prison rules and expectations.
- Developed and implemented behavioural management plans, rewarding positive behaviour and addressing negative actions.
- Documented and reported all incidents of non-compliance, contributing to continuous improvement of prison operations.
- Operated security control rooms, monitoring CCTV and controlling access points to safeguard the prison perimeter.
- Escorted prisoners through prison for appointments with medical, dental and mental health units for staff and prisoner safety.
- Organised and escorted prisoners to court hearings, medical appointments, and transfers, maintaining high security throughout.
- Reviewed and updated security protocols regularly, adapting to new threats and maintaining a secure institution.
- Developed skills in first aid through continuous training to aid injuries and emergency situations.
- Managed prisoner behaviour through conflict resolution techniques, de-escalating potentially volatile situations.
- Trained in self-defence and restraint techniques to effectively manage aggressive behaviour without compromising safety.
- Oversaw work and education programmes offered and encouraged prisoners to participate and learn good decision-making habits.
- Supervised prisoners in all aspects of prison wing activity for population safety.
- Escorted prisoners to outside medical appointments, securing prisoners for public safety.
- Patrolled grounds throughout duty, promptly intervening on suspicious behaviour.
- Used restraining techniques to demobilise inmates presenting danger to others or themselves.
- Maintained excellent physical fitness through training and balanced diets.
Composites operative
Piran composites Ltd
04.2024 - 08.2024
- Liaised with supervisors to report on progress and highlight any areas of concern.
- Interpreted manuals and manufacturer instructions to assemble, install and troubleshoot devices.
- Utilised problem-solving skills to swiftly address and resolve operational issues.
- Implemented cost-saving measures without compromising on quality or efficiency.
- Conducted regular inspections of equipment to identify and rectify potential malfunctions.
- Delegated team tasks and organised workflows to prioritise critical jobs and meet stringent deadlines.
- Assisted in the development of operation manuals, guiding safe and effective procedures.
Facilities Manager
MSubs Ltd
Plymouth, Devon
01.2013 - 12.2023
- UK security clearance
- Responded to building emergencies and managed repairs within required timeframe.
- Completed detailed inspection audits on specified timeframe to promote satisfaction and safety.
- Controlled expenses and lowered costs to meet budget requirements.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Organised financial and operational data to help with yearly budgeting and planning.
- Led investigations into system issues and planned fixes to minimise downtime and control costs.
- Completed audits and checks to secure office compliance with current legislation.
- Performed HVAC maintenance, repaired electrical systems and managed building automation systems.
- Managed day-to-day communication with maintenance contractors and service providers, acting as principal site contact.
- Supervised external facility contractors for service consistency and standards.
- Solved problems and offered solutions to maintain and satisfy facility users.
- Responded to emergencies by coordinating appropriate resources and services to keep everyone safe.
- Documented cargo amount, weight and dimensions to maintain updated records.
- Coordinated with shipping companies and airlines to discuss logistical transportation details.
- Assembled crates and containers needed to secure items for transportation, labelling fragile goods.
- Notified clients regarding status of en route and delivery time to manage smooth schedule.
- Assembled crates and containers needed for transporting items.
- Processed bills of lading, invoices and shipping documents to provide transaction summary and documentation.
- Maintained tidy warehouse to support cleanliness and quality standards, practising eco friendly measures.
- Liaised with security vendors and service providers, analysing options for updated software security applications.
- Used technical expertise in various security, surveillance and alarm systems to provide professional building security assessments.
- Controlled all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems.
- Designed, implemented and maintained security systems and controls.
- Responded to and investigated activated security system alarms.
- Assessed site security by carrying out inspection walkways.
- Made recommendations to improve security procedures and systems.
- Served as site keyholder, promoting and maximising site security.
- Identified and recommended changes needed to improve security operations.
- Coordinated, prepared and executed lifting activities, guaranteeing health and safety compliance.
- Inspected hooks, straps and lifting accessories to make sure equipment was suitable for use and complied with safety requirements.
- Assisted in depot yards, loading and unloading operations with precision and skill.
- Operated forklift safely by following all procedures carefully to minimise accidents and injuries.
Door Engineer
Marley Doors Automatic
01.2012 - 01.2013
- During my time with the company, I have to be very flexible as I am on 24 hour call out
- Whilst I am on call my duties involve: - . Being in charge of company vehicles with expensive tools and equipment inside.
Laminator/Training Officer/Material Controller
Princess Yachts International plc
01.2004 - 01.2011
- During my time with the company, I had 3 different roles and some of my duties included: - . As a laminator, I worked on all different sizes of decks, holes, trays, canapés and also several different small moulds
- This allowed me to build up background knowledge of GRP Plastics, which led to me being invited to Princess Yachts Training Centre to take over the Training Officer Role
- My duties as the Training Officer were six-hour company inductions for new starters, organising FTT Training for management and shop floor, pre-employment test for new vacancies in GRP Plastics and lamination, helped out with Plymouth City College, designing carpentry and engineering mate NVQ Level 2, tool box tours to shop floor employees regarding Health and Safety
- School liaison including visiting schools across Plymouth giving a presentation to groups to recruit potential apprentices
- Giving school tours at company, also taking apprentices to Southampton for the second biggest boat show in England
- Material controller
- My roles were, going into meeting with managers and team leaders to find out what components they needed for different times of the boat builds
- Checking stock levels and checking off items delivered to sites
- Liaising with managers and teams leader to inform them when components were going to be issued to them also using the computer to order different components for the boats
- This meant controlling sometimes over a thousand different products.
Process Engineer
Bardens Co, operations
01.2001 - 01.2004
- Managing the process plant which involved controlling over twenty-three different process machines
- The process plant was the most vial section in Barden's because every component from every section had to come into the process plant
- Programming machines to operate at different speed and different times
- Other machines were washed tanks for different types of metal which had to be monitored for temperature and be carefully maintained because of the different types of chemicals being used
- One of tanks had to be specially maintained due to the chemicals severe acid, this chemical could kill you so special training was provided.
Fibre Optic Operator
JDS Uniphase
Plymouth
01.2000 - 01.2001
- Responsible for own management of workstation area
- Programmed computer to fuse devices, cut to size, strip, and clean fibre optics
- Worked with hazardous chemicals and ensured Health and Safety regulations were complied with
- I was able to work to the highest level of precision and concentration whilst maintaining an excellent standard of hygiene.
Stock Control Manager
Plymco Supermarket
Plymouth
01.1998 - 01.2000
- Ensured freezer and dairy food were in date order and kept displays tidy
- Liaised with contractors for fridge and freezer faults and maintenance
- Supervised staff where necessary if shop manager were not available
- Responsible for submitting order to suppliers via phone or the Internet
- I carried out effective market research to gain feedback from customers
- The analysis of sales resulted in increased sales and profit margins.
Skills
- Excellent knowledge and ability to apply Health & Safety policies and procedures
- Highly motivated and work oriented with the skills to tight deadlines and meet targets
- Very well developed communication skills both 1:1 and in a group training situation as well as the ability to deal with customers and staff over the telephone
- Ability to develop and adapt training materials to fit specific course and learner needs
- Able to assume a high level of responsibility and trust including key holder in a number of work situations
- Ability to work under pressure in a high-volume production situation
- Service planning
- Risk assessments and audits
- Facility Health & Safety analysis
- Calm under pressure
- Control room operations
- Self-Defence expertise
- Prison law knowledge
- Use of restraint equipment
- High-security prison management
- Handcuffing procedures
- Suicide Prevention training
- Firearms proficiency
- Conflict management
- Counselling
- Safety enforcement
- Excellent communicator
- Prisoner risk assessments
- Surveillance equipment operation
- Keen problem solver
- De-Escalation techniques
- De-escalating behaviour
- Safeguarding policy knowledge
- First aid certification
- Lean management expertise
- Lean management
- 6S Lean management principles
- Cost-effective budget management
- Leaning management systems
- Emergency response training
- Record-keeping
- Prison intake procedures
- Non-Lethal weapons training
- Prison cell inspections
- Cell search procedures
- Verbal communication
- Problem Resolution
- Record keeping
- Negotiation
- Prisoner escorting
- Correctional leadership
- Understanding of criminal justice system
- IT savvy
- Public security knowledge
- Physical control and restraint
- Emotional intelligence
- Drug and alcohol awareness
- Cultural awareness
- Radio communication proficiency
- Legal compliance knowledge
- Decision-Making
References
References are available upon request.
Interests
- spending time with my family
- Cooking
- Learning to play the Piano
- Learning to play guitar
- Working out at the gym
- Travelling
- Gardening
- DIY projects
- Kayaking
- Seeing live music
- Going to the theatre
- Spending time at the beach
Timeline
Team Leader
Nurture Group
07.2025 - Current
Prison Officer
HMP Portland
08.2024 - Current
Composites operative
Piran composites Ltd
04.2024 - 08.2024
Facilities Manager
MSubs Ltd
01.2013 - 12.2023
Door Engineer
Marley Doors Automatic
01.2012 - 01.2013
Laminator/Training Officer/Material Controller
Princess Yachts International plc
01.2004 - 01.2011
Process Engineer
Bardens Co, operations
01.2001 - 01.2004
Fibre Optic Operator
JDS Uniphase
01.2000 - 01.2001
Stock Control Manager
Plymco Supermarket
01.1998 - 01.2000