Adya Kishore

• Oversaw the management of complex customer cases, ensuring adherence to protocols and client satisfaction, significantly contributing to positive feedback and retention rates.
• Developed and implemented training sessions for new hires, enhancing team skills and knowledge sharing, which aligned with the company's commitment to continuous improvement.
• Successfully managed escalated cases, utilizing strong communication and problem-solving skills to provide timely resolutions and maintaining service-level agreements.
• Liaised between departments to address customer issues, facilitating collaboration and driving innovative solutions that improved service delivery.
• Consistently achieved high performance metrics with closure rates exceeding company average of 1.5 CPH , demonstrating robust case management skills.
• Utilized strategic business judgment to enhance customer satisfaction and identify growth opportunities within company offerings.

• Managed a high volume of immigration cases from start to finish, developing strong relationships with clients and ensuring comprehensive case preparation and compliance.
• Drafted and reviewed immigration petitions and applications, ensuring meticulous attention to detail and adherence to legal requirements.
• Developed business strategy in immigration processes, improving operational efficiency and aligning with client mobility policies across diverse industries.
• Collaborated with cross-functional teams to provide integrated services, enhancing client experiences by addressing both immigration and taxation aspects.
• Effectively communicated progress and updates to clients, ensuring transparency and building trust in client relationships.
• Conducted thorough research and analysis of immigration trends, providing valuable insights that improved internal processes and client service delivery.

Delivered exceptional service to high-profile and VIP passengers, ensuring tailored arrangements that exceeded expectations.

• Managed cha scheduling and documentation processes, meeting stringent key performance indicators and enhancing operational quality.
• Prioritized compliance with airline regulations concerning passenger safety and security, demonstrating a strong understanding of industry standards.
• Enhanced team performance through effective communication and collaboration, driving innovation in customer service initiatives.
• Developed skills in handling customer inquiries and resolving issues efficiently, improving the overall passenger experience.
• Fostered teamwork to streamline operations and enhance service delivery metrics.

• Addressed passenger inquiries with high proficiency, utilizing advanced software applications to provide real-time flight information and support.
• Effectively managed the passenger check-in process, ensuring accuracy in issuing boarding passes and luggage labels under tight deadlines.
• Conducted luggage scans and communicated safety information regarding dangerous goods, prioritizing passenger safety.
• Assisted individuals with special needs, demonstrating strong interpersonal skills and sensitivity to diverse customer needs.
• Utilized strategic solutions to enhance the passenger experience and improve service efficiency in a fast-paced environment.
• Trained and supported colleagues in best practices, contributing to a cohesive and knowledgeable team environment.

• Supervised daily operational functions, implementing strategies to maximize performance and meet client expectations.
• Cultivated client relationships through effective communication and timely follow-ups, improving customer satisfaction and retention.
• Documented client data meticulously, utilizing strong attention to detail to support accurate reporting and operational decisions.
• Assisted in presentations and generating leads, contributing to business development initiatives and stakeholder engagement.
• Integrated strong business judgment to support operational strategies, aligning with organizational goals and objectives.
• Utilized MS Office proficiently to manage operational tasks and enhance productivity.