Adwoa Adisi
Supply Chain
London,United Kingdom
Summary
I am a dedicated Supply Chain professional with history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I am Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
1
1
Language
Work History
Project and Operations Manager
Deziree Candles
01.2018 - 08.2022
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Coordinated and controlled all production processes, ensuring products were delivered on time and within budget.
- Implemented changes in working conditions, equipment and tools to improve workflow, efficiency and team member safety.
- Evaluated current production processes and made forward-thinking adjustments to improve output.
- Improved efficiency and productivity by eliminating waste and production constraints.
Client Relationship Officer
Bulk Oil Strage and Transportation
Accra, Ghana
09.2015 - 08.2022
- Achievement:
- Met Service Level Agreements through strategic planning and workload management.
- Liaised between customers, staff and stakeholders to maintain constructive communications.
- Built customer loyalty by actioning feedback for enhanced service provisions.
- Assessed current processes to maximise opportunities for customer satisfaction.
- Analysed complaint root causes to identify improvement areas.
Shipping Operations Coordinator
Bulk Oil Storage and Transportation
08.2016 - 07.2022
- Promoted efficient workflow, verifying policies were distributed, understood and adhered to.
- Reconciled invoices and purchase orders with 100% accuracy, using Microsoft Navision.
- Facilitated performance tracking by accurately processing transactional data in Microsoft Navision.
- Built and maintained strong business relations with clients and suppliers, contributing to profitability increase.
- Resolved complex customer enquiries with positive outcome.
Junior Business Analyst
Bulk Oil Storage and Transportation
10.2014 - 08.2016
- Demonstrated professional etiquette and manners when interfacing with customers and service providers which resulted in improved feedback from customers.
- Reconciled and reported discrepancies found in records.
- Documented process flows and developed requirements for functional improvements.
- Mapped current business and operational processes and offered recommendations for improvement.
- Communicated with customers, employees and other individuals to answer questions and explain information.
- Optimised roles at all levels, facilitated communication and adjusted culture to be more open and productive.
National Service Intern
National Theatre; Ghana
Accra
09.2013 - 08.2014
- Streamlined processes to improve and optimise office operations.
- Drafted procedural statements and guidelines for company-wide use.
- Developed organisational policies for administrative oversight and internal controls.
- Planned revenue generation strategies designed for growth.
Internship Student
HFC Realty
06.2012 - 08.2012
- Answered telephone to assist callers and take messages.
- Coordinated files, spreadsheets and reports for staff.
- Collaborated in professional team to solve workflow issues.
- Delivered clerical support by handling range of established and ad hoc tasks.
- Gathered data and prepared reports for management team.
Education
Master of Science - Procurement And Supply Chain Management
Robert Gordon University
Aberdeen, Scotland 09.2022 - 09.2023
No Degree - Business Analysis
INVENSIS
United KingdomTraining - International Petroleum Shipping & Freight Market
CITAC
Certificate in Business Sustainability Management
University of Cambridge
United Kingdom 04.2018 - 09.2018
Bachelor of Arts - Psychology
University of Ghana
Accra 07.2009 - 05.2013
Skills
Strategic Business Planning
Continuous improvement processes
Risk analysis and mitigation
Supply chain distribution
Relationship building
Analytical and Critical Thinking
Dependable and Responsible
Timeline
Master of Science - Procurement And Supply Chain Management
Robert Gordon University
09.2022 - 09.2023
Certificate in Business Sustainability Management
University of Cambridge
04.2018 - 09.2018
Project and Operations Manager
Deziree Candles
01.2018 - 08.2022
Shipping Operations Coordinator
Bulk Oil Storage and Transportation
08.2016 - 07.2022
Client Relationship Officer
Bulk Oil Strage and Transportation
09.2015 - 08.2022
Junior Business Analyst
Bulk Oil Storage and Transportation
10.2014 - 08.2016
National Service Intern
National Theatre; Ghana
09.2013 - 08.2014
Internship Student
HFC Realty
06.2012 - 08.2012
Bachelor of Arts - Psychology
University of Ghana
07.2009 - 05.2013
No Degree - Business Analysis
INVENSIS
Training - International Petroleum Shipping & Freight Market
CITAC