- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Completed transactions to replace or exchange defective items.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Set appointments with field teams to carry out service changes or deliver new products.
- Managed [Number]+ daily calls, taking orders and escalated cancellations.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Balanced till at end of day, maintaining accurate records.
- Greeted each customer warmly, creating a friendly shopping environment.
Advita Sangwan
hayes , London,united kingdom
Summary
Dedicated professional with a strong background in customer service excellence and team leadership. Demonstrates exceptional problem-solving abilities, critical thinking, and decision-making skills. Known for outstanding customer service, effective time-management, and the ability to handle pressure efficiently. Possesses excellent written and verbal communication skills, active listening, and creative thinking. Committed to fostering positive customer relationships and maintaining high standards of professionalism.
Work history
Education
bachleors in adult nursing - Health science
University of Greenwich
London 01.2025 -
Skills
- Problem solver
- Positive attitude
- Problem-solving
- Customer service excellence
- Time-management
- Time efficiency
- Written and verbal communication skills
- Decision making
- Self-motivation
- Pressure handling
- Critical-thinking
- Outstanding customer service
- Team Leadership
- Professionalism
Timeline
bachleors in adult nursing - Health science
University of Greenwich
01.2025 -
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