ADU OLADELE AYODEJI
Summary
Experienced professional with expertise in incident and complaint resolution, conflict management, and team leadership. Skilled in case management, reporting, and stakeholder engagement, with a strong focus on risk assessment and decision-making. Proficient in investigations, evidence handling, CCTV monitoring, access control, emergency response, and first aid. Adept at utilising IT tools including MS Word, Excel, and PowerPoint to streamline operations and enhance efficiency. Committed to delivering exceptional service while maintaining safety standards and fostering collaborative environments.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Loss Prevention & Incident Response Officer
Lodge Security
01.2024 - 11.2025
- Investigate thefts and prepare statements for internal and police enquiries.
- Support store management with risk assessments and corrective action planning.
- Produce accurate incident reports used for loss-prevention decision-making.
- Provide customer-facing conflict resolution during high-pressure situations.
Security Officer / Incident Resolution Support
Serjeant Security
01.2023 - 11.2025
- Respond to incidents, alarms, and emergencies with timely, structured decision-making.
- Conduct investigations into security breaches and produce accurate written reports.
- Provide conflict resolution assistance to customers, tenants, and staff.
- Monitor team performance and guide junior officers on procedures and professionalism.
- Liaise with emergency responders and law enforcement when required.
Event Security & Crowd Management Officer
ADV Security
01.2023 - 01.2025
- Managed crowd flow, queues, and VIP access during large-scale events.
- Responded to disturbances and resolved conflicts quickly and professionally.
- Cooperated with event control, emergency teams, and police.
Retail Security & Resolution Officer
Express Security
01.2023 - 01.2024
- Monitored for shoplifting, detained offenders, and prepared formal evidence reports.
- Resolved customer disputes with effective communication and de-escalation.
- Supported store audits and security checks to reduce losses.
Security & Conflict Management Officer
F3 Olowu Limited
01.2020 - 01.2023
- Handled emergencies, controlled queues and crowds, and supported conflict resolution.
- Collaborated with police and management to maintain safe operations.
Support Worker
Eternal Professionals
01.2021 - 01.2022
- Provided personal support, safeguarding, and daily assistance to clients.
- Built trust with clients through communication and reliability.
First Aid Lead
Ministry of Sport, Kwara State Government
01.2019 - 01.2021
- Supervised and recruited first-aid teams for stadium events.
- Coordinated emergency responses and documented all incidents.
Support Assistant
Olabimpe Maternity Home
01.2017 - 01.2019
- Assisted medical teams with emergencies, patient support, and records.
Lecturer
Alexander College of Arts & Science
01.2016 - 01.2017
- Prepared and delivered lectures and maintained academic records.
Customer Service & Operations Assistant
Adult & Sons Ltd
01.2012 - 01.2016
- Handled customer requests, printing services, and operational tasks.
Education
B.Sc. Health Education (Hons) - Health Promotion And Environmenta Health Education
University of Ilorin
ILORIN 01.2014 - 01.2018
High School Diploma -
Government Science College
Ayede-Ekiti 01.2000 - 01.2006
Skills
- Incident & Complaint Resolution
- Conflict Management & De-escalation
- Team Leadership & Staff Coordination
- Case Management & Reporting
- Customer Service & Stakeholder Engagement
- Risk Assessment & Decision-Making
- Investigations & Evidence Handling
- CCTV Monitoring & Access Control
- Emergency Response & First Aid
- IT Skills: MS Word, Excel, PowerPoint
Certification
- SIA Security Licence
- First Aid Certificate
- Level 2 Diploma in Conflict Management
- Level 3 diploma Fire Marshall
- Level 1 Retailing
- Level 2 SEN & Disability
- Functional Skills Level 2
- Level 1 Health & Social Care
- NVQ Level 2
- Full UK Driving Licence
INTERESTS
Travelling, Athletics, Soccer, Classic Cars, Reading
Timeline
Loss Prevention & Incident Response Officer
Lodge Security
01.2024 - 11.2025
Security Officer / Incident Resolution Support
Serjeant Security
01.2023 - 11.2025
Event Security & Crowd Management Officer
ADV Security
01.2023 - 01.2025
Retail Security & Resolution Officer
Express Security
01.2023 - 01.2024
Support Worker
Eternal Professionals
01.2021 - 01.2022
Security & Conflict Management Officer
F3 Olowu Limited
01.2020 - 01.2023
First Aid Lead
Ministry of Sport, Kwara State Government
01.2019 - 01.2021
Support Assistant
Olabimpe Maternity Home
01.2017 - 01.2019
Lecturer
Alexander College of Arts & Science
01.2016 - 01.2017
B.Sc. Health Education (Hons) - Health Promotion And Environmenta Health Education
University of Ilorin
01.2014 - 01.2018
Customer Service & Operations Assistant
Adult & Sons Ltd
01.2012 - 01.2016
High School Diploma -
Government Science College
01.2000 - 01.2006