Summary
Overview
Work History
Education
Skills
Languages
Certifications
Driver License
Timeline
Generic

ADRIENNE KALO

London

Summary

Resourceful and adaptable executive assistant and business development professional with over five years of experience as a director in the luxury bridal industry. Proven leader skilled in managing high-pressure environments, delivering strategic business growth, and providing exceptional support to senior executives. Expert in building and maintaining trusted relationships with high-profile and VIP clients, consistently delivering personalized, discreet service that upholds the highest standards. Proficient in key business and creative software, with a proactive, organized approach that drives efficiency and enhances executive decision-making.

Overview

8
8
years of professional experience

Work History

Freelance PA to Founder and Business Development Manager

Caroline Castigliano
06.2024 - Current
  • Identifying and developing new global business opportunities within the high-end market, including luxury boutiques, department stores, and international stockists
  • Building and maintaining close relationships with bridal retailers, VIP clients, and industry partners, ensuring alignment with brand values and service excellence
  • Representing the brand at international trade shows, private client events, and trunk shows, elevating brand visibility and securing key accounts
  • Providing tailored support to high-profile stockists and clients, ensuring elevated service, product education, and sell-through performance
  • Concurrently serving as a trusted freelance personal assistant to the company founder, managing schedules, communications, and special projects to support executive priorities and business goals
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Created and monitored promotional approaches to increase sales and profit levels.

PA to Founder and Luxury Couture Bridal Atelier Director

Caroline Castigliano
07.2019 - 05.2024
  • Handling all aspects of operational control including facilities and vendor management
  • Led the atelier team to consistently reach and often exceed monthly sales objectives
  • Serving as the primary liaison for high-profile and VIP clients, delivering an exceptional, discreet, and highly personalized experience throughout the bespoke and couture process
  • Expertly managing client fittings, consultations, and expectations with diplomacy, intuition, and an acute understanding of luxury service standards
  • High level business and executive assistant support to director, handling a wide range of situations with diplomacy, remote and often last minute and across time zones
  • Overseeing all atelier operations, including budgeting, scheduling, material sourcing, and quality control, while maintaining an unwavering focus on discretion and service
  • Inbox management, screening telephone calls and handling inquiries, dealing with letters and emails (personal / professional)
  • RSVP to invitations; compiling travel and daily itineraries; liaising with key business contacts to ensure the most efficient use of the executive's time
  • Administrative and secretarial duties, filing documents, handling of invoices and bills (personal / professional)
  • Organising meetings, tracking, and following up
  • Devising and preparing all correspondence requested by the executive
  • Coordinating events; managing guest lists, booking suppliers and menus
  • Providing research, briefings and reports

Supervisor, Call Centre

Headmasters Operations
06.2017 - 08.2019
  • Ensuring adherence to policies for attendance and established procedures.
  • Measure performance with key metrics such as call abandonment, calls waiting
  • Prepare monthly and annual results and performance reports for management
  • Providing assistance, guidance, and coaching support as needed
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Studio manager and assistant to the founder

Supriya Lele Studio
05.2017 - 08.2019
  • Travel and logistics management, itineraries, administrative and secretarial duties
  • Maintenance of the studio and studio facilities
  • Researching and data gathering in accordance with project briefing
  • Drafting reports, assessments and reports as requested by founder
  • Organising events, photoshoots, backstage activities at various international fashion event

Education

BA - first class honours degree in Fashion Design

University of East London
London
01.2019

NCFE Level 3 Award - Supporting Teaching and Learning in Schools

Vision Learning Academy
London
01.2014

Communication and Media Studies degree - Media Studies

University of Budapest
Budapest
01.2014

Skills

  • Microsoft Office Suite
  • Google Workspace
  • Adobe Creative Suite
  • Business AI
  • Note-taking tools
  • Task management tools
  • Revenue generation
  • Consulting
  • Marketing
  • Retail operations expertise
  • Brand management
  • Logistics management
  • Strong interpersonal skills

Languages

English
Hungarian

Certifications

First aider

Driver License

Full EU driver's license

Timeline

Freelance PA to Founder and Business Development Manager

Caroline Castigliano
06.2024 - Current

PA to Founder and Luxury Couture Bridal Atelier Director

Caroline Castigliano
07.2019 - 05.2024

Supervisor, Call Centre

Headmasters Operations
06.2017 - 08.2019

Studio manager and assistant to the founder

Supriya Lele Studio
05.2017 - 08.2019

BA - first class honours degree in Fashion Design

University of East London

NCFE Level 3 Award - Supporting Teaching and Learning in Schools

Vision Learning Academy

Communication and Media Studies degree - Media Studies

University of Budapest

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