Summary
Overview
Work history
Education
Skills
Fundraising
References and Additional Employment History
Timeline
Generic

ADRIENNE DEMPSEY

Cambridge

Summary

As a passionate and motivated individual, I am actively pursuing a position where I can channel my skills and enthusiasm into a dynamic new role. I am committed to approaching challenges with resilience and initiative, drawing from my diverse background in customer service, civil service, and the environmental sector. My aim is to build upon my industry expertise while embracing opportunities for personal and collective development. Ultimately, I aspire to substantially contribute to all objectives with consistent professionalism, integrity, and adaptability.

Overview

4
4
years of professional experience

Work history

Project Officer and Business Support

Royal Society of Chemisty
02.2025 - 05.2025
  • Developed and adapted comprehensive project plans, including timelines, milestones, and resource allocation, demonstrating flexibility and strong problem-solving skills in response to changing circumstances.
  • Oversaw full project lifecycle by managing team scope, schedules, assignments, and resource coordination to ensure timely and efficient project execution.
  • Maintained stakeholder engagement through regular status reports, presentations, and operational statements detailing KPIs, budget updates, and project outcomes.
  • Planned and coordinated events, managing diaries, logistics, and materials to support project-wide activities, meetings, and key updates.
  • Facilitated workshops and training sessions, enhancing team capabilities while supporting project delivery through effective communication and documentation.

CUSTOMER SUCCESS COORDINATOR

DOMINO PRINTING SERVICES UK
09.2024 - 01.2025
  • Managed samples, trials, and capital equipment inquiries, ensuring seamless transitions from order quotation, loading processes and post-installation support.
  • Liaising with Sales Managers, Logistics, Aftermarket, and Technical Services departments to align customer expectations, leveraging Oracle and Salesforce for efficient communication and data management.
  • Built strong client relationships, facilitated onboarding, gathered feedback for improvements, and maintained CRM data accuracy in Salesforce.
  • Ensured transaction accuracy and workflow efficiency across departments by managing Salesforce and Oracle ERP systems.
  • Handled customer complaints efficiently within Salesforce while identifying opportunities for workflow enhancements using Excel and Oracle.
  • Provided backup support for Aftermarket and compliance support with order processing and inquiries while ensuring J-Sox audit compliance through accurate record-keeping in Oracle and Salesforce.
  • Developed monthly reports and quarterly presentations for leadership, supported sales campaigns, and tracked leads using Microsoft Excel, PowerPoint, and Salesforce.

BUSINESS SUPPORT & PROJECT OFFICER

SOUTH CAMBRIDGESHIRE DISTRICT COUNCIL
08.2023 - 09.2024
  • Directly engage with customers via E-Forms, phone, and email to provide informative resolutions, ensuring proactive communication about non-collection reasons, contractual responsibilities, and preventive measures to avoid recurring issues.
  • Collaborate with various departments such as environmental health and finance, facilitating seamless coordination to resolve payment discrepancies and service amendments, ensuring efficient service delivery.
  • Log daily commercial events into Contact Log and compile monthly and quarterly summary data for management meetings.
  • Maintain accurate records of daily commercial activities and consistently update additional service spreadsheets for comprehensive tracking and reporting purposes.
  • Ensure all financial transactions related to services are accurately managed and documented, maintaining compliance with company policies and U.K. regulation.
  • Raise PO's and issue invoices on regular basis.
  • Analyse crew performance, creating reports on service efficiency and delivery.
  • Identify and flag repeat contamination offenders and escalate issues to operations or account managers as required.
  • Address logistical impracticalities, road closures, and other operational challenges with team managers.
  • Schedule occasion hires for local community projects or events such as Strawberry Fair, Cambridge Half Marathon and some college May Balls.
  • Manage ancillary services on Alloy and provide comprehensive service coordination.
  • Proactively inform customers and provide reports.

ASSISTANT BAR MANAGER

CAMBRIDGE FOLK FESTIVAL/GLASTONBURY FESTIVAL
08.2022 - 06.2024
  • Delivering highly demanding and personable service during Cambridge Folk and Glastonbury festival.
  • Replenishing and sanitizing workstations, assisting colleagues, enforcing age verification, serving beverages, handling cash, and training team members to optimize efficiency through leadership and responsiveness.

FLOOR HOST AND BAR STAFF

THE TURF TAVERN OXFORD
10.2021 - 07.2022
  • All aspects of hospitality including replenishing stock, till use and cash registry, kitchen and FOH communications, food and drink service, large group bookings, overall cleaning of glass house and FOH as well as allergen and preference requirement training for less senior staff.

Education

Bachelor of Science - ANTHROPOLOGY AND GEOGRAPHY

OXFORD BROOKES UNIVERISTY
09/2020 - 07/2023

A-LEVELS -

LONG ROAD SIXTH FORM COLLEGE
09/2013 - 08/2015

GCSEs -

SECONDARY SCHOOL, SWAVESEY VILLAGE COLLEGE

Skills

  • Proficient in Microsoft (Sharepoint, Excel, PowerPoint)
  • Intermediate Data Entry
  • Practiced in operations, sales and finance software (Salesforce, Alloy, DC, Tech 1 etc)
  • GDPR Compliance
  • Health & Safety Level 1 & 2
  • Allergen Law & Licensing Law
  • Disability Awareness
  • Equality and Diversity Awareness
  • Exploitation Awareness
  • Stakeholder communication
  • Data analysis and analytics
  • Project management
  • Workflow optimization

Fundraising

Elephant Charge - Zambia: Steward for the annual 4x4 conservation event raising funds and awareness for grassroots regional sustainability initiatives. 

Acorn House: Raising over £2000 for the Sick Children's Trust during a charity event. 

References and Additional Employment History

Available upon request.

Timeline

Project Officer and Business Support

Royal Society of Chemisty
02.2025 - 05.2025

CUSTOMER SUCCESS COORDINATOR

DOMINO PRINTING SERVICES UK
09.2024 - 01.2025

BUSINESS SUPPORT & PROJECT OFFICER

SOUTH CAMBRIDGESHIRE DISTRICT COUNCIL
08.2023 - 09.2024

ASSISTANT BAR MANAGER

CAMBRIDGE FOLK FESTIVAL/GLASTONBURY FESTIVAL
08.2022 - 06.2024

FLOOR HOST AND BAR STAFF

THE TURF TAVERN OXFORD
10.2021 - 07.2022

Bachelor of Science - ANTHROPOLOGY AND GEOGRAPHY

OXFORD BROOKES UNIVERISTY
09/2020 - 07/2023

A-LEVELS -

LONG ROAD SIXTH FORM COLLEGE
09/2013 - 08/2015

GCSEs -

SECONDARY SCHOOL, SWAVESEY VILLAGE COLLEGE

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ADRIENNE DEMPSEY