Adrianne Joerns

· Reviewed and processed customer orders through the use of dedicated software.

· Executed daily operations of picking diamonds and coloured stones for jewellery orders.

· Inspected final products to assess compliance with quality standards and established tolerances.

· Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.

· Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards.

· Provided administrative support to other members of the team, across several departments.

· Assisted advertising open job positions, screening of resumes and coordinated with management to set up interviews.

· Developed CAD drawings from verbal instructions and reference images.

· Worked closely with retailers toward the creation of customised jewellery with the goal of fulfilling their customer’s vision.

· Oversaw online presence, including coordinating direct (email) marketing and social media posts.

· Directed incoming calls to internal employees and departments, routing to best-qualified department.

· Monitored and screened visitors to verify accessibility to the office.

· Sorted, received and distributed mail correspondence.

· Managed office inventory by restocking supplies and placing purchase orders to maintain sufficient stock levels.

· Prepared high-value packages for shipment, pickup and courier services for prompt delivery to customers.

· Assisted customers by providing tracking information and resolving shipping issues.

· Accurately and efficiently assisted with stock take data entry procedures.

· Provided all-round administrative support to other team members, including making phone calls, copies and schedules.

· Prepared bank deposits and maintained Petty Cash drawer.

· Performed any other tasks assigned by the Director or department managers