Adrianna Kabzinska
Bucharest,sec.1
Summary
Responsible and loyal employee who is ready to start a new professional chapter, in order to develop skills, but mostly to acquire new ones. I have the experience working in international, corporate environments and I can adapt to new challenges. I am a quick learner, I'm open and friendly. I appreciate working in a team, but I also have a strong internal motivation drive. I My professional experience of more than ten years in a corporate world, based mostly on customer facing role and as a deal desk specialist, gave me solid foundations for further development of soft and hard skills. Currently, I am very much interested in the subject of artificial intelligence and all the possibilities it has to offer in the business, corporate environment.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
France Customer Deal Desk Drafting Specialist II
Oracle
Bucharest
08.2020 - Current
- Acting as a partner to Sales team supporting them with pre and post-sales activities securing the positive outcome of negotiation process
- Creation and validation of contract documentation (Ordering Documents, Amendments, Master Agreements, Addenda's etc)
- Analyse of approvals and clauses creation
- Constant collaboration with various stakeholders : Finance, Legal, Deal Managers
- Acting as Quality Ambassador for the Team (presenting quality results, being a source of information on the quality verification process, organising team activities and quality games)
- Acheived 100% of all quality audits from the beginning of work
Customer Service Analyst
McCormick & Company
Lodz, Poland
12.2015 - 06.2020
- Process trainer and best practice contact point
- Orders and customer communication management via phone and email
- Supply chain process coordination with internal french business partners
- Managed high volume of inbound calls for quick resolution of customer issues
- Handled returns, exchanges and penalties efficiently maintaining high levels of customer satisfaction
- Assisted customers in making informed decisions by providing detailed product information
- Supply chain process coordination with internal french business partners
- Twice recognized as best employee of the team
Procurement Senior Process Executive
Infosys BPO Poland
Lodz, Poland
06.2013 - 11.2015
- Successful collaborations with factories & global shared service centers
- Supplier selection in line with the sourcing strategy and goals
- Materials & contracts maintenance
- Verification of invoices and their proper allocation in SAP
- Build and maintain vendor relationships
- Continuos quality check results of 100%
Education
Master of Languages (French & Spanish) - Languages
University of Lodz
Lodz, Poland 10.2009 - 10.2014
Bilingual Class with French -
XIII High School im. Marii Piotrowiczowej
Lodz, Poland 09.2006 - 05.2009
Skills
- Teamwork and collaboration skills
- Intercultural competence
- Great communication skills
- Detail orientation
- Reading comprehension
- Flexibility and adaptation
- Excellent customer service skills and proactive attitude
Languages
Polish
Native
French
Proficient (C2)
English
Fluent
Spanish
Upper intermediate (B2)
Romanian
Elementary
Certification
- Completed training "AI for you"
- Completed training on VUE (Validate, Understand, Execute) methodology
- Completed internal Oracle soft skills trainings such as "Communication Skills", "Escalation Management" and others
Affiliations
- My life is my hobby, but also foreign languages, literature, music and cinema.
References
References available upon request.
Timeline
France Customer Deal Desk Drafting Specialist II
Oracle
08.2020 - Current
Customer Service Analyst
McCormick & Company
12.2015 - 06.2020
Procurement Senior Process Executive
Infosys BPO Poland
06.2013 - 11.2015
Master of Languages (French & Spanish) - Languages
University of Lodz
10.2009 - 10.2014
Bilingual Class with French -
XIII High School im. Marii Piotrowiczowej
09.2006 - 05.2009