Adrian Alexandru Lazar
Customer Suport
Liverpool
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
- Service-oriented Customer Support Representative with 2 years of experience in contact center operations talking to customers over the phone, e-mail, or online chat to resolve a broad range of concerns. Offers strong computer skills in printer troubleshooting, Word, and Excel and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Onsite Support Engineer
Hemmersbach
London
10.2020 - 11.2022
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed root cause analysis and general troubleshooting.
- Collaborated with outside departments to implement system-wide improvements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Warehouse Operator
Deliveroo
London, Wembley Park
06.2016 - 05.2019
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Loaded, unloaded and moved material to and from storage and production areas.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed over 200 customer orders each day in warehouse setting.
- Verified accuracy of shipping and receiving documents and maintained records.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
Food Runner
The Ivy Chelsea Garden
London
2015.04 - 2016.06
- Maintained speed of service for food orders while minimizing errors and complaints.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Cleared tables immediately after guests left in preparation for next party.
- Organized and replenished supplies at food stations to optimize team performance.
- Collaborated well with other food runners to deliver orders accurately.
- Restocked food supplies in kitchen and organized storage areas.
- Cleaned and sanitized food preparation and serving areas.
- Arranged tables and chairs for special occasions and events.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Checked dining area supplies of linens, wrapped silverware, and
replenished low stock.
DJ
Freelance
Ayia Napa, Cyprus
05.2002 - 02.2013
- Engaged guests at special events by playing fun, lively songs and
encouraging dancing. - Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
- Ran visual effects to supplement audio equipment output.
- Arranged libraries and playlists of music in advance of live events.
- Adjusted music plans based on crowd preferences and mood.
- Maintained high volume of bookings by advertising through traditional, digital and social media channels.
- Used controllers and mixers to mix and sample music.
- Installed, operated and maintained audio and video equipment at
venues.
Education
Bachelor of Science - Computing Technologies
09.2016 - 04.2020
High School Diploma - Electronic and Automatization Systems
10.1996 - 06.2000
Skills
Complaint resolution
Report preparation
Order fulfillment
Key stakeholder relationship building
Technical Support
Creative problem solving
Hobbies
DJ, Cooking, Digital sculpting, Self-improvement techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Onsite Support Engineer - Hemmersbach
10.2020 - 11.2022
University of Roehampton - Bachelor of Science, Computing Technologies
09.2016 - 04.2020
Warehouse Operator - Deliveroo
06.2016 - 05.2019
Food Runner - The Ivy Chelsea Garden
2015.04 - 2016.06
DJ - Freelance
05.2002 - 02.2013
Mihai Viteazul - High School Diploma, Electronic and Automatization Systems
10.1996 - 06.2000