Adriana Lacramioara Rosca
London
Summary
Dynamic Team Leader with a proven track record at TJX Companies, excelling in team motivation and conflict resolution. Enhanced customer satisfaction ratings and consistently surpassed revenue targets. Skilled in problem-solving and resource allocation, fostering a collaborative environment while mentoring junior staff to achieve their leadership potential.
Offering passion for leadership and team building, eager to develop and excel in challenging sales environment. Brings solid foundation in customer service and effective communication, along with ability to quickly learn and implement sales strategies. Ready to use and develop leadership skills and strategic thinking in HR Service Centre Advizor role.
Overview
9
9
years of professional experience
Work History
Team Leader
TJX Companies
09.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Exceeded annual revenue targets by effectively allocating resources and prioritizing high-value accounts.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
Associate
TJX Companies
09.2020 - 08.2023
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Housekeeping Manager
Hilton
11.2019 - 08.2020
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Managed team productivity and workflow to exceed quality standards.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
Housekeeping Coordinator
Hilton
09.2018 - 10.2019
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Supervisor
Hilton
08.2016 - 09.2018
- Managed laundry sorting, washing, drying, and ironing.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
Education
High School Diploma -
Arden University
Tower Hill No Degree - Business And International Hospitality Management
Anglia Ruskin University
Faringdon, United Kingdom09-2020
Skills
- Problem-solving
- Team supervision
- Team motivation
- Sales presentations
- Team management
- Motivation techniques
- Call center operations
Languages
English
Romanian
Timeline
Team Leader
TJX Companies
09.2023 - Current
Associate
TJX Companies
09.2020 - 08.2023
Housekeeping Manager
Hilton
11.2019 - 08.2020
Housekeeping Coordinator
Hilton
09.2018 - 10.2019
Housekeeping Supervisor
Hilton
08.2016 - 09.2018
High School Diploma -
Arden University
No Degree - Business And International Hospitality Management
Anglia Ruskin University
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