Adriana Ionela Nedelcu

• Manage group and individual reservations, ensuring bookings are accurate and all requirements are met.
• Coordinate group bookings, rooming lists, rates and special requests with clients and hotel departments.
• Prepare pro forma invoices, follow up on outstanding payments and support accounts receivable and credit control.
• Communicate with clients, tour operators and colleagues regarding bookings, amendments and special requirements.
• Maintain accurate records, organise daily tasks and manage a busy workload while meeting deadlines.

• Handled booking enquiries, new reservations, changes and cancellations.
• Checked booking details, room rates, availability and special requests, keeping records up to date in hotel systems.
• Worked with guests, companies, tour operators and other hotel departments to answer questions and manage booking requests.
• Helped with group bookings and rooming lists, making sure all information was correct and clearly shared.
• Worked closely with other departments to ensure smooth hotel operations and meet guests' needs.

• Welcomed guests and provided a professional, friendly first point of contact.
• Managed guest check-in and check-out, confirmed booking details, and processed payments where required.
• Responded to guest enquiries and requests, resolving issues or referring them to the appropriate department.
• Worked with housekeeping, maintenance, and other hotel departments to ensure smooth guest arrivals and departures.
• Completed daily reception tasks to ensure the smooth and efficient operation of the front desk.

• Supported and led a team, helping colleagues meet daily targets and maintain good customer service.
• Trained new team members and helped colleagues with daily questions and tasks.
• Handled customer and staff issues professionally and helped find practical solutions.
• Developed strong leadership, communication, organisation and decision-making skills.