Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ADRIANA RABULEA

Project Manager
London

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
3
3
Certificates

Work History

Project Manager

Amazon
08.2019 - 08.2023
  • Leading Black Belt projects to reduce defects using Lean Six Sigma methodology, partnering with project stakeholders to understand the end-to-end process and business needs
  • Identifying data points, building SQL queries, extracting data from data warehouse by using various SQL clients, analyzing large data sets to uncover patterns and correlations
  • Identified, measured and launched opportunity within Tax space, realizing US$ 28M in cost avoidance before implementing the final solution;
  • Supported Loss Prevention teams in defining and measuring new Fraud modus operandi;
  • Identified cost effective solution within Supply Chain Operations space to yield an 8% improvement in product receive metric and US$ 60M in annual savings;
  • Led brainstorming sessions with cross-functional stakeholders to identify potential root causes
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Facilitated workshops to collect project requirements and user feedback.
  • Articulating voice of the customer data to business teams for project prioritization and alignment
  • authored comprehensive project charters and project documentation for multi-million-dollar projects, resulting in streamlined project initiation and alignment across stakeholders

Retail Vendor Manager II - AVS (Amazon Vendor Services)

Amazon
07.2016 - 08.2019
  • Working with the UK's largest PC distributors with $80M+ in revenue with Amazon
  • partnered with internal and external stakeholders (Amazon suppliers) to define joint business plans, identify and communicate improvement opportunities across PQV (Purchase Quantity Variance), chargebacks, supply chain and operational excellence
  • Deep dive into operational metrics to create insights and actionable data to improve internal and external stakeholder business result
  • Successfully investigated product loss in Q1/Q2 2017, worth £100k; the results of this work have enabled Amazon to scale the approach to all vendors globally - this is worth US$11M per year;
  • Reduced supplier PQV shortage rate from 0.95% to 0.48% - worth £900k per year; I have also provided meaningful insights which enabled supplier to root cause and fix their supply chain defects;
  • Improved supplier Efficient Receive rate from 0% to 78.5% and increased delivery documents accuracy;
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
  • Growing the product selection by managing the launch of new products (e.g Certified Refurbished) and expanding the Amazon Business selection;
  • Championed vendor management best practices across the organization, promoting a culture of collaboration between internal teams and external partners for mutual success.
  • Conducted quarterly reviews with vendors to assess performance against contracts and identify improvement areas.

Account Manager

Amazon
04.2015 - 06.2016
  • Identifying and addressing the root causes of problems across finance, the Amazon/Vendor supply chain and internal Amazon systems with the focus on eliminating defects in the process
  • Key point of contact for Amazon's most strategic vendors by developing strong business relationships, mutual trust, and removing obstacles impacting shipment holds and other business interruptions
  • Working directly with supplier on shortage disputes and identifying root causes assigning actions and action owners;
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
  • Proactively identified vendor accounts most at risk of delivery holds and working on their account balances to ensure seamless operations with Amazon;
  • Boosted client engagement by educating vendors on Amazon tools and systems;
  • Working autonomously with excellent attention to detail, displaying clear initiative in identifying and resolving financial variances, operational failures and other discrepancies for vendors;
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Vendor Quality Analyst

Amazon
02.2014 - 03.2015
  • Assessed the Vendor Operational Performance and Payments metrics for UK and France selected vendors, partnered with Amazon Vendors to identify improvement opportunities and develop SMART action plans aligned with Retail Vendor Management and Accounts Payable Teams
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Led root cause analysis initiatives that resulted in significant reduction in recurring defects.

Customer Fulfilment Specialist

IBM
06.2011 - 01.2014
  • Delivered Customer Satisfaction through managing effective contract validations for customers
  • Focused on eliminating low-value work through transformation projects
  • Reduced churn and escalations by effectively communicating with Sales team - we have established regular reviews and clear agenda points;
  • Educated Sales team on contracts pre-requisites - this has resulted in a reduction of the contract processing time from av 14 days to 3 days;
  • Work with internal technical teams in order to remove contracts creation system blockers and contribute with business knowledge for features enhancements;

Client Advisor and Credit Analyst

BRD - Groupe Société Générale
05.2007 - 11.2010
  • Used data to match financial products and tools with individual clients' business and personal needs ensuring customers had access to data to make informed banking choices
  • Provided risk assessments for loan requests through financial analysis to assess credit risk of clients
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Fostered strong relationships with clients, ensuring satisfaction and retention through regular communication.
  • Assessed credit risk and analyzed financial statements.

Education

Bachelor of Arts - Philology- English(major), French, Spanish

WEST University, University of Letters
Romania
04.2000 - 04.2004

Skills

Microsoft Office suite, SQL, Minitab

Certification

Lean Six Sigma Black Belt, Process Management International (PMI), Dec 2020

Timeline

Project Manager

Amazon
08.2019 - 08.2023

Retail Vendor Manager II - AVS (Amazon Vendor Services)

Amazon
07.2016 - 08.2019

Account Manager

Amazon
04.2015 - 06.2016

Vendor Quality Analyst

Amazon
02.2014 - 03.2015

Customer Fulfilment Specialist

IBM
06.2011 - 01.2014

Client Advisor and Credit Analyst

BRD - Groupe Société Générale
05.2007 - 11.2010

Bachelor of Arts - Philology- English(major), French, Spanish

WEST University, University of Letters
04.2000 - 04.2004

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ADRIANA RABULEAProject Manager