Adriana Coronel
London,City of London
Summary
I am focused and reliable. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
A confident student with excellent interpersonal and organizational skills who seeks a real estate job. I am someone who leads by example to motivate high-performing service teams.
Although I enjoyed my previous line of work, I realized that there were few opportunities for me to advance my career. I'm excited about the possibility of transitioning into a real estate role because this field continually evolves and encourages its professionals to grow with it. I have been interested in this field for so long and it would delight me to be part of a team that provides people with a place to live.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Head Waitress
Annabel's The Birley Clubs
London
10.2021 - 09.2023
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Trained team in reservation and point-of-sale systems, leveraging mastery of OpenTable and Lightspeed POS.
- Managed cash tips and reconciled tickets against till at end of shift.
- Managed new and existing reservations using sevenrooms.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Coordinating staff work schedules on shift, delegating tasks according to individual strengths to maintain smooth dining, service and front-of-house operations.
Associate and Cashier
TJX Europe
London
03.2020 - 09.2021
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Displayed and restocked merchandise by following brand guidelines.
- Set up new promotions and monitored price changes.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
CUSTOMER ASSISTANT SOCIAL SERVICE
Cancer Research UK
London
01.2020 - 03.2020
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered advice on product selection for enhanced levels of support and service.
Chef en casa
Pinchos Al Carbon
01.2018 - 01.2019
- Customer assistance maintaining and delivering a great customer service
- Monitored line work processes to ensure consistency in quality, quantity, and presentation.
- Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.
- Designed presentation and plating standards to promote quality.
Education
Business Management
London Metropolitan University
London 08.2023 -
GCSEs -
Barnet and Southgate College
London 09.2020 - 08.2021
A-Levels - Biology, Chemistry, Mathematics and English
BEATRIZ CUEVA DE AYORA
Loja/Ecuador 09.2011 - 07.2017
Skills
- Excellent customer service
- Strong organization & communication
- Able to prioritize workload and to work with deadlines, KPI's, SLA's
- Efficient
- Ticketing systems/CRM (ie Zendesk)
- Creative spirit
- Reliable and professional
- Organized
- Time management
- Team player
- Fast learner
- Motivated
- Exceptional communication skills and friendly personality
Languages
English
Fluent
Spanish
Native
Italian
Upper intermediate
Timeline
Business Management
London Metropolitan University
08.2023 -
Head Waitress
Annabel's The Birley Clubs
10.2021 - 09.2023
GCSEs -
Barnet and Southgate College
09.2020 - 08.2021
Associate and Cashier
TJX Europe
03.2020 - 09.2021
CUSTOMER ASSISTANT SOCIAL SERVICE
Cancer Research UK
01.2020 - 03.2020
Chef en casa
Pinchos Al Carbon
01.2018 - 01.2019
A-Levels - Biology, Chemistry, Mathematics and English
BEATRIZ CUEVA DE AYORA
09.2011 - 07.2017
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