Summary
Overview
Work history
Skills
Certification
Timeline
Generic

Adriana Bailey

Leeds,West Yorkshire

Summary

Motivated manager with over 20 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Tactical team builder with strong background in training and team development. Adaptable and enthusiastic with experience of Sales, Management and Administration within a variety of industries. Articulate, with excellent interpersonal abilities, communicates effectively establishing a strong working rapport with colleagues, stakeholders and executive management. Adept in recruiting, training, coaching and motivating teams, reviewing performance and target setting to ensure the achievement of demanding organisational objectives and business growth. Proactive in resolving problems, identifies areas for improvement, implementing innovative measures to increase efficiency and minimise costs. Experience in devising and implementing new policies and procedures. Accomplished in all aspects of office management and administration combined with strong research and analytical skills, also demonstrates exceptional customer focus. Remains calm under pressure to deliver outstanding service and professional support in a fast paced and highly competitive environment.

Overview

29
29
years of professional experience
5
5
Certification

Work history

Head Of Operational Change

B&K Passmore
Leeds
08.2022 - 02.2024
  • Part of the Senior Management Team, responsible for implementing and managing agreed operational strategies for all brands to include continuous improvement of all relevant processes and touch points
  • Full responsibility for Installations team and admin
  • Management of 50 Fitters
  • Full responsibility for Warehouse/distribution & Procurement Team
  • Responsible for driving continuous improvement across all departments
  • Responsible for all Workflows, Flowcharts and Roadmaps
  • Planning / scheduling key meetings
  • Organising improvement workshops
  • Manage Programme High Level Plan
  • Develop and maintain high level plan
  • Approval & Quality Control Monitoring
  • Automate where possible for efficiency
  • Work with outsourced IT company to manage our IT system
  • Weekly Strategy meetings with MD & Chairman
  • Provide inspirational leadership and excellence in both operational delivery and efficiency and the delivery of a first-class customer experience
  • Lead the growth and success and provide guidance to the installations and warehouse & distribution teams
  • Managing the Onboarding & Training of New Starters including all subcontractors
  • Identify areas of weakness & produce strategies, including process evolution, to improve operational performance
  • Sub-Contractor performance
  • Agree and set targets; monitor targets and measure performance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Conducted testing to diagnose system faults.
  • Kept appropriate stock levels to match expected demand.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.

Group Quality/Change Manager (Continuous Improvement)

Sigma Ltd
09.2020 - 08.2022
  • Designing and Implementing new policies & processes
  • Designing and Implementing a new quality management app
  • Managing 2 PMs and 1 BA through all change projects
  • Managing Performance of PMs and BA
  • Managing risks associated with each project and risk register
  • Managing operational improvements
  • Liaising with 3rd party digital agency to build site management App
  • Research and analysis
  • Gathering and analysing data
  • Assigning PM time and budget to each task
  • ISO 9001/14001/45001
  • Responsible for all Workflows, Flowcharts and Roadmaps
  • Communicating/ Strategy meetings daily with CEO, CFO and Business Heads
  • Gaining buy in from all departments
  • Managing the team through development of all new technology
  • Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated in project progress
  • Problem Statements, Requirement Documents & Staff Training
  • Scoping Meeting(s) with external clients/providers
  • Project Management of all Business needs
  • Managing the Onboarding & Training of New Starters
  • PSL Analysis
  • Document Management control
  • Working closely with SHEQ-HR-IT-Finance to improve processes
  • Work closely with HR to review people processes
  • Manage the Group IMS
  • Preparing PowerPoint and Visio presentations
  • Group Quality Manager for 4 UK sites
  • Visiting Sites to Maintain Standards
  • Conducting SHEQ & Quality Audits.
  • Drove culture of continuous improvement, optimising processes for organisational value.
  • Executed communication plans with consistent, transparent and tailored messages for diverse audiences.
  • Led collaborative efforts with senior leadership to implement change strategies aligned with business goals.
  • Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
  • Oversaw development and delivery of relevant training programs for successful adoption of changes.
  • Identified and mitigated risks proactively, promptly addressing potential issues to minimise disruptions.

Group FSS Project Manager

ISG Construction
02.2019 - 10.2020
  • Management of 70 Finance Shared Service Staff across 3 sites
  • Manage Fleet/Expenses and Utilities
  • Responsible for all Workflows, Flowcharts and Roadmaps
  • SAO Documentation
  • Project Managing all FSS Internal projects
  • Designing, managing and implementing new policies and processes
  • Work closely with IT and IT Business Partner
  • Manage all IT tickets for FSS
  • Manage all IT equipment, upgrades, desk moves for FSS
  • Research and Analysis
  • Strategy Meetings with CFO/FD
  • Change planning
  • Business Continuity plan due to COVID 19
  • Return to work phase plan including desk allocation
  • Devised an online desk booking system
  • Project Management
  • Preparing PowerPoint and Visio presentations
  • Diary Management for CFO, FD and 3 Executive Managers
  • New starter Inductions and Onboarding
  • Managing all inbound calls and emails
  • Managing and coordinating the operation of various departments within the company
  • Attending Interviews and recruiting
  • Reviewing financial statements and amending in line with Stat accounts
  • Communicating daily with Finance Directors, Business Units and Stakeholders
  • Booking travel and accommodation
  • Planning/Organising Team Away days
  • Organising refreshments
  • Preparing emails and letters for FD
  • Managing 4 inboxes (Fleet/Freelancers/IT and Credit Cards)
  • Dealt with all fleet
  • Davis licence checks
  • Hiring an Off Hiring Vehicles
  • Company Vehicle Insurance
  • Ordering Company Vehicles
  • Organising staff training as well as lunch & learn
  • Manage new credit card and pin number distribution for UK & Europe.
  • Used project management tools and techniques for positive, successful outcomes.
  • Built and nurtured professional relationships with wide range of stakeholders.
  • Developed and maintained project timescales, providing contingency planning to support timely completion.
  • Acted as single point of contact for stakeholders.

Operations & Fleet Manager

Clear Choice Ltd
12.2016 - 01.2018
  • Employed by company providing contract cleaning services for both domestic and commercial clients
  • Responsible for 2 office staff, 40 cleaning staff,1 Area Manager and 2 Cover Cleaners across multi locations
  • Managed all aspects of the office environment
  • Ensuring all staff have their weekly workload
  • Manage all Fleet vehicles and processes
  • MID Update and Licence checks
  • New starter Inductions
  • Managing all inbound sales calls and emails
  • Managing and coordinating the operation of various departments within the company
  • Recruiting staff, allocating tasks, creating work schedules and monitoring performance
  • Reviewing financial statements, utilising data to control budgets and maximise profitability
  • Communicating daily with clients, providing aftercare and ensuring exemplary service and satisfaction
  • Conducting weekly and monthly meetings with staff, clients and management and assisting with presentations
  • Invoicing, filing, updating Salesforce, performing sales calls, maintaining stock sheets and tracking prospective clients
  • Monitoring sales calls inbound/outbound
  • Managing all the accounts, up and cross selling other services
  • Monitoring sales executives and sales team
  • Client & Site Visits PA to Directors
  • Managing diaries, organising travel and accommodation, accompanying the Manager when required to take notes, minutes and generally assist during the quotation and presentation
  • Welcoming visitors, handling incoming email and correspondence and replying on behalf of the Manager
  • Carrying out research, producing findings and relevant documentation, briefing notes and reports
  • Organising and attending meetings, ensuring the preparation and availability of all materials required by the Manager
  • Multitasking between PA and Operations Manager role
  • Screening all incoming emails and calls
  • Management of Projects.
  • Prepared and carried out periodic reviews of both internal and external suppliers.
  • Purchased and maintained adequate vehicle levels to meet company needs.
  • Scheduled routine maintenance to maximise vehicle lifespans.
  • Tracked and managed fleet accruals, daily spending and expenditure.

Operations Manager

Pure Cars Ltd
05.2011 - 12.2016
  • Managed the day to day operation of the showroom of a leading car dealership and supervising the Sales Team
  • Controlling all aspects of finance and HR, recruiting, training and scheduling rotas, processing wages and managing accounts and invoicing
  • Coordinated the Sales Team, setting sales targets, taxing cars, handling customer queries and providing an aftercare service
  • Managed logistics including vehicle collections and deliveries, renewal of business insurance, MID, stock control and order of supplies
  • Established a good rapport with stakeholders, clients, suppliers and staff, responding to enquiries by email phone or post and communicating effectively with visitors at all levels
  • Managing business and logistic operations that involved stock control, ordering supplies, collecting products, arranging deliveries, managed the fleet vehicles for the race team, purchased and hired vehicles, license checks, renewing business insurance, updating MID, policies and procedure and maintaining files
  • Managing and coaching sales team
  • Visiting other dealers to discuss possible stock swaps or sales
  • Managing the expectations of all our customers
  • EA to the Director
  • Managed three diaries, organising travel, visas and accommodation, travelling with the Director to attend meetings and take notes or dictation
  • Prepared budgets, accounts and reports, performing presentations and producing documentation to assist in the decision-making process
  • Prepared agendas, ensuring the Director is fully prepared for meetings and monitoring action points
  • Managed a full race team Manage budgets and costings for race team
  • Extensive Travel on behalf of Director to arrange racing timetables, hotels, check out track layout etc
  • Arrange meetings, coordinate attendees, organise refreshments, organise minute taker
  • Planning hospitality days Liaising with mechanics, drivers, team mates and crew
  • Dealing with all the Directors personal affairs, paying personal credit cards, managing home bills and expenses, organising and upkeep of home and vehicle
  • Booking Family holidays, family meals and events.

Assistant Contracts Manager

HT Forrest Ltd
08.2008 - 02.2011
  • Worked for a large construction company supervising all administrative operations alongside a Contracts Manager.

Sales Operations Manager

Copper Callas
01.2001 - 07.2008

Back Office Sales Manager

Yes Car Credit
03.1995 - 01.2001

Skills

  • Prince 2
  • Change Management Certificate
  • AICFM
  • Lean Six Sigma Green Belt
  • Diary Management
  • Stakeholder Management
  • ISO QMS Lead Auditor 9001
  • ISO 14001
  • CQI Practitioner
  • People Management
  • Managerial background
  • Process improvement
  • Staff training & Onboarding
  • Customer satisfaction
  • Project Management
  • PowerPoint Presentations
  • Microsoft Project
  • Multitasking
  • Budgets
  • Negotiating
  • Payroll
  • Business operations
  • Performance appraisals
  • Coaching & Mentoring
  • Data management
  • Decision-making
  • Recruitment
  • IT
  • Finance Spreadsheets & Statements
  • Stock control
  • Visio
  • Strategic planning
  • Department management
  • Operational support
  • Communication skills
  • Complex resource management

Certification

  • Mental Health First Aider
  • First Aid at Work
  • Prince2 Foundation
  • CIPD - HR Fundamentals
  • CIPD - People Management Skills
  • AICFM
  • CSCS - Yellow Card
  • CQI Practitioner
  • CIPD – Change Management
  • Lean Six Sigma Green Belt
  • Basic Health & Safety
  • ISO 9001:2015 Quality Management Systems Lead Auditor Course
  • ISO 45001 OHSMS - Understanding and Implementation
  • ISO 9001:2015 Quality Management System | QMS Auditor Course

Timeline

Head Of Operational Change

B&K Passmore
08.2022 - 02.2024

Group Quality/Change Manager (Continuous Improvement)

Sigma Ltd
09.2020 - 08.2022

Group FSS Project Manager

ISG Construction
02.2019 - 10.2020

Operations & Fleet Manager

Clear Choice Ltd
12.2016 - 01.2018

Operations Manager

Pure Cars Ltd
05.2011 - 12.2016

Assistant Contracts Manager

HT Forrest Ltd
08.2008 - 02.2011

Sales Operations Manager

Copper Callas
01.2001 - 07.2008

Back Office Sales Manager

Yes Car Credit
03.1995 - 01.2001

Similar Profiles

Create profile
Adriana Bailey