Adrian Symons
Bishopstone Salisbury,England
Summary
Seasoned professional in insurance adjustment with focus on claim evaluation and settlement negotiation. Promise to bring about quick, fair resolution of insurance claims by utilising in-depth knowledge of insurance policies and excellent negotiation skills. Committed to improving customer satisfaction and reducing company liabilities through thorough investigation and careful analysis.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Technical Adjuster / C&E
McLarens
09.2021 - 04.2025
- Confident in handling engineering claims, such as Spindle, CNC machines, Anaerobic Digesters, Machinery, Constructional Plant
- Handling a mixture of claims from £1k - £400k
- Mentoring younger colleagues
- Building profile of team and myself with Insurers and Broker
- Secured several nominations including HS2
- Account Handling
Senior Loss Adjuster
Specialist Lines Adjusting
06.2018 - 09.2021
- Specialising in Contractor All Risks Claims with a keen interest in plant, engineering, machinery, agricultural / arboricultural losses
- Able to deal with low to high value claims, ensuring that the claim is dealt with swiftly and the client receives excellent customer service
- Fraud Champion, covering the South of the UK
- Losses range from £5,000 - £160,000
Loss Adjuster
Crawford International Construction & Engineering
07.2012 - 06.2018
- Company Overview: Originally employed by Buckley Scott Associates
- Managing claims for theft of plant, tools and equipment, either hired in or own plant including CAR/PL claims
- Extensive knowledge of CPA & HAE
- Handful of cases each year for Plant & Machinery fell under the agricultural area
- Dealing with bespoke policies allowing for reinstatement of plant or equipment
- Handled CAR/PL claims in excess of £125k and damage to own plant claim in excess of £160k
- I set myself apart from other adjusters by building relationships with brokers and seeking nominations
- I have worked hard to build a name for myself in the industry and pride myself on the relationships I’ve created
- Handled his largest case here at £250,000 for an Animal Feed Lorry accident
- Another claim was for a tractor fire with full recovery due to forensic investigation
- Originally employed by Buckley Scott Associates
Loss Adjuster
Buckley Scott
07.2012 - 11.2014
- Working for a wide range of Insurers, specialising in theft and damage to plant claims along with liability claims: Employers Liability matters including Contractor All Risks claims
- Established myself as the fraud specialist within the firm claims resulting from flooding by utility
Claims Validation Advisor, Claims Validation Team
Groupama Insurance
Portsmouth
05.2011 - 07.2012
- Promoted to claims validation team investigating staged, induced and premeditated accidents
- Conducting depth investigations into Fraud Rings and Accident Management Companies
- Investigated household claims, from theft, accidental damage, fire damage, water damage
- Elected to be the soul fraud contact for our entire fleet department, consisting of personal injury, damage and accident damage dealing with direct referrals
- Point of contact and providing mentoring, fraud training and awareness to the entire team
- Provided ongoing mentoring and training to the SPOC’s within the team
- Presented to the fleet and management teams
- Following a thorough investigation and sheer determination, I successfully had a case (stolen vehicle worth £42,000) accepted by IFED, resulting in the policy holder being arrested, prosecuted and made to pay a £10,000 fine
Claims Advisor - Personal Injury
Groupama Insurance
Portsmouth
07.2009 - 05.2011
- Dealing with technical motor liability claims, including personal injury and hire claims, along with maintaining a Public Liability caseload within a large team
- Dealing with multiple claimant files and providing mentoring to less experienced members of the team
- Managing a large personal injury caseload from start to finish, defending claims against policy holders
- Dealing with cases with a reserve up to £50,000 unsupervised
Loss Adjuster
Cunningham Lindsey International
London
10.2007 - 06.2009
- Handling over 150 cases at any one time, including theft of plant, public liability, employer’s liability, theft from site and CAR Claims
- Majority of work defending actions brought against a national housing development company, ranging down to sole traders
- Attending site visits across the country
- Recording accurate and precise reserves to insurers, writing preliminary and final reports, lodging these with Insurers as per service standards agreed
- Dealing with claims from cradle to grave, agreeing settlement
Motor Claims Case Handler
Shoosmiths Solicitors
Basingstoke
06.2006 - 10.2007
- Handpicked to work on a team of specialist motor claims case handlers, representing injured motorbike riders and or pillion passengers, with a mix of injured car driver and passenger claims
- Managed over 200 cases from cradle to grave at any one time with minimal supervision
- Responsible for pursuing claims for personal injury as well as uninsured loss claims and damage to motorbikes or cars
- Assisting clients with arranging hire vehicles and actively seeking an early admission of liability in order to settle the case in a quick and timely manor, receiving praise from both clients and brokers
Assistant to a Solicitor
Bonallack & Bishop Solicitors
Salisbury
01.2002 - 06.2006
- Dealing with personal injury cases from drafting letters of claim to advising in quantum
- Responsibility for the firm’s debt recovery, covering all three offices
- Drafted credit control policy for the firm
- Set up payment by card facility, providing training to members of staff
- Drafted leaflet to assist clients on how to settle their legal bill
- Developed a three-tier system of communication to clients following failure to settle their account
Education
NVQ Office Admin Level 2 -
Wyvern College
Salisbury, Wiltshire 01.1997 - 01.2000
Skills
- Nearly 20 years Adjuster experience
- Excellent Customer/Client Skills
- Target Driven
- Experience with challenging and complex machinery claims
- Contractors All Risk claims
- Knowledge of CPA and HAE hire conditions
- Experience with handling claims upto £400K
- Property/Commercial Experience
- Fraud Experience
- Extensive Knowledge of bespoke policies
- High fee earner
Affiliations
- I enjoy spending time outside exploring the countryside with my wife and children near our home in a village 7 miles west of Salisbury
Timeline
Technical Adjuster / C&E
McLarens
09.2021 - 04.2025
Senior Loss Adjuster
Specialist Lines Adjusting
06.2018 - 09.2021
Loss Adjuster
Crawford International Construction & Engineering
07.2012 - 06.2018
Loss Adjuster
Buckley Scott
07.2012 - 11.2014
Claims Validation Advisor, Claims Validation Team
Groupama Insurance
05.2011 - 07.2012
Claims Advisor - Personal Injury
Groupama Insurance
07.2009 - 05.2011
Loss Adjuster
Cunningham Lindsey International
10.2007 - 06.2009
Motor Claims Case Handler
Shoosmiths Solicitors
06.2006 - 10.2007
Assistant to a Solicitor
Bonallack & Bishop Solicitors
01.2002 - 06.2006
NVQ Office Admin Level 2 -
Wyvern College
01.1997 - 01.2000
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