ADRIAN SERGENT
Andover,Hampshire
Summary
IT management and technical delivery professional with 30+ years' experience across infrastructure, networking, technical support and operational leadership, including 15+ years in senior IT management roles. Experienced in translating business needs into practical technology improvements, managing suppliers and technology lifecycles, strengthening security and resilience, and maintaining dependable IT services. Previously reported directly to CEO level and led IT operations supporting office-based and remote users.
Overview
19
19
years of professional experience
Work History
Reprographics Technician
Aspire Defence
Wiltshire
01.2024 - Current
- Support reliable production of print materials and sensitive military and engineering documentation in a controlled environment.
- Resolve equipment and network-connectivity issues and support digital document workflows, including CAD drawings and PDF/TIFF conversion.
- Apply a methodical, service-focused approach to technical diagnosis, confidentiality, accuracy and workflow efficiency.
IT Systems Manager
Premier Business Audio
Whitchurch, Hampshire
08.2016 - 10.2024
- Reported to CEO, developed IT strategy and delivered operational support for SME, aligning technology with business needs.
- Planned and delivered infrastructure modernisation, aligning technology choices with business requirements, reliability, security and cost.
- Managed IT lifecycle from requirements to ongoing support, overseeing procurement, budgeting, and supplier negotiations to optimise service delivery.
- Led Microsoft Teams and remote-working technology deployment, supporting user training and adoption.
- Strengthened email security through Mimecast and achieved IASME Cyber Essentials certification.
- Oversaw vulnerability scanning, patch management, GDPR-related controls and wider cybersecurity practices.
- Designed and implemented disaster recovery and business continuity measures, prioritising support and enhancing service performance.
Senior Networking Systems Engineer
Vifor Pharma
Bagshot, Surrey
02.2008 - 08.2016
- Supported global network architecture and enterprise infrastructure availability, security and proactive technical operations.
- Configured and supported LAN/WAN, voice systems, firewalls and two-factor authentication solutions.
- Provided second- and third-line support and contributed to vulnerability assessments, security audits and disaster recovery/resilience frameworks.
Education
Scottish Qualifications Certificate - Metalwork & Joinery Construction
Lewis Castle College
Isle of LewisSkills
- IT service delivery
- Information security
- Requirements gathering
- Project management
- Vendor management
- Network administration
- Disaster recovery
- Patch management
- Microsoft Teams
- Technical liaison
- Risk assessment
- Confidential handling
- Adaptive problem solving
- Incident response
- Information technology infrastructure library
- System integration
- Customer Service
- Time-management
- Decision making
- Team Leadership
- Technical troubleshooting
- Relationship-building
- Technical communication
- Computer literacy
- Printing solutions
- Safety awareness
- Risk Management
- Office administration
- First Aid certification
- Proof inspections
- Quality Control
- Customer engagement
- Equipment repairs
- Technical support
LEADERSHIP & DELIVERY CAPABILITIES
- IT operations: Service ownership, incident prioritisation, 1st–3rd line support, service performance and continuity
- Technology delivery: Infrastructure modernisation, implementation planning, change coordination and operational handover
- Commercial: Procurement, budget awareness, vendor negotiation, supplier management and technology lifecycle
- Risk & resilience: Cybersecurity controls, vulnerability scanning, patch management, disaster recovery, business continuity and GDPR
- People & stakeholders: CEO/senior stakeholder engagement, user training, adoption and technical/supplier coordination
SELECTED DELIVERY OUTCOMES
- Reported infrastructure uptime improvement from a 70% baseline to 97%.
- Reported a 30% reduction in downtime incidents following infrastructure modernisation.
- Reported 15% faster helpdesk resolution and 25% higher system adoption through structured training.
- Reported no major security breaches during a five-year period of responsibility.
EARLIER CAREER & FIELD SERVICE
30+ years across IT infrastructure, networking, systems engineering, technical support, service delivery and leadership. Career roles have included Helpdesk Technician, IT Supervisor, Senior Networking Systems Engineer, IT Team Lead, IT Manager and Operations Director-level responsibilities. Field service assignments through Telindus, Computer Vision Services and Telindus K-net included work across Europe supporting customer environments associated with Harley-Davidson, Kimberly-Clark, O2 and BBC New Media.
PROFESSIONAL DEVELOPMENT
- Azure Fundamentals – Management & Governance (2023)
- AWS Network Monitoring & Troubleshooting (2023)
- Introduction to SQL (2024)
- Microsoft Data Analytics (2022)
- PAT/EEET Competent Person Certification (2023)
- Microsoft Teams (2021)
- Cyber Security for Small Business (2021)
- GDPR & Security Awareness (2019)
Timeline
Reprographics Technician
Aspire Defence
01.2024 - Current
IT Systems Manager
Premier Business Audio
08.2016 - 10.2024
Senior Networking Systems Engineer
Vifor Pharma
02.2008 - 08.2016
Scottish Qualifications Certificate - Metalwork & Joinery Construction
Lewis Castle College