Adrian Serban

• Delivered packages to customer doorsteps and business offices.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Completed on-time deliveries by choosing best and most efficient routes.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

• Informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.
• Assist online queries from customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Recorded product or service failure complaints and notified appropriate departments.
• Assisted customers with opening accounts and signing up for new services.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Developed customer service improvement initiatives to decrease customer wait times.
• Complied with company policies and procedures by encouraging positive and effective work environment among employees.
• Maintained and managed customer files and databases.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Recorded account information to open new customer accounts.
• Responded to customer requests for products, services and company information.
• Collected and analyzed customer information to prepare product or service reports.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Recommended products to customers, thoroughly explaining details.

• Completed stock inventories to identify and address issues negatively impacting controls.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Unloaded shipments, reviewed merchandise and tracked paperwork.
• Led quality assurance initiatives and reduced work flow downtime to increase profits.
• Completed daily cycle counts to maintain accuracy of records.
• Addressed supply problems and developed creative solutions to prevent delays.
• Completed physical inventory counts each month.
• Implemented organizational systems to optimize product placement and operational productivity.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Received, sorted and processed damaged goods with vendors or manufacturers.
• Audited and corrected discrepancies in inventory numbers.
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.

• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Prepared variety of different written communications, reports and documents.
• Used coordination and planning skills to achieve results according to schedule.
• Received and processed stock into inventory management system.
• Developed and maintained courteous and effective working relationships.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
• Assisted mobile app users with closing out rideshare.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Helped passengers with luggage, collected fares and politely answered questions.
• Planned routes based on knowledge of local areas, GPS information and customer preferences.
• Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
• Read maps and followed written and verbal geographic directions.
• Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
• Adhered to tight schedule and met departure and arrival deadlines.

ICQA is a department within the Amazon FC design for controlling the inventory defectiveness of the warehouse.

◦ Inventory defect control using various resources;

◦ Auditing standardized work processes ensuring correct procedural implementation;

◦ Training new associates to meet the qualities and expectations of the company and management team;

◦ Using analytical skills to provide a unique and e effective way of resolving work/process related challenges;

◦ Auditing standardized work processes ensuring correct procedural implementation;

Andon Resolution: Andons is a process designed for catching inventory defects within the FC. Andons are pulled for various things: virtual/physical inventory mismatches, virtually missing inventory, mis receive, etc. The core responsibility of Andon Resolution is to correct the various defects thus reducing the number of defects in the warehouse resulting in more sell-able product.

Audits: Auditing the standard work processes of the various departments in the FC such as receive, stow, or pack/ship. Auditing these standard work process requires a vast knowledge of the various departments in the FC and helps to catch and correct mistakes earlier on in the inventory flow process. Thus, in turn, this reduces the number of defects in the FC.