Summary
Overview
Work history
Education
Skills
Timeline
CustomerServiceRepresentative
Adrian Robertson

Adrian Robertson

Burnham-on-Crouch,Essex

Summary

I started my career as a Saturday "boy" in an independent garage, I put myself through college and obtained city and guilds level 1/2/3. Once i had my qualification i then progressed into running an indipendant garage for the private owners for 5 years. I then went into the main dealer network as at Senior / master technician. I realised that it was people and process that was my driver. I then became a service advisor dealing with the public and managers, i progressed to workshop control to ensure the workshop was running efficiently and productively. I then proceeded to the service manager position within the Audi network progressing through the ranks to senior HOB. In this position i have to ensure all department New car / used car & aftersales meet all targets and objectives not only with directors stake holders and the manufacture. I have become a certified Audi Service Manger and certified HOB. We write our budget and set targets for the brand and company.

Motivational leader with record of success the automotive / industry. Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

What i do know that face to face is the best for me to ensure i can prove my worth.

Overview

23
23
years of professional experience

Work history

Head Of Bussiness

Group 1
Rayleigh , Essex
06.2008 - Current
  • As a HOB my main task is to ensure all customers are happy and staff, to ensure that we have repeat business along with happy staff.
  • To work with stake holders and company directors.
  • To meet objectives with the brand to maintain standards.
  • Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
  • Organised meetings, took meeting minutes and completed follow-up actions.
  • Assisted with collecting statistics, data and other management information.
  • Built and maintained strong working relationships with colleagues.
  • Designed and implemented training to further develop staff based on business goals.
  • Analysed and resolved complex resource management issues for optimised scheduling.

Service Manager

Desira
Ipswich, Suffolk
08.2006 - 06.2008
  • Managed environmental risks associated with all business units to guarantee employee safety.
  • Coached and mentored new team members to build high-performing team for optimum productivity.
  • Implemented new policies to reach regulatory compliance.
  • Devised and implemented improvements to service procedures, improving customer satisfaction scores.

Service Manager

AMC
Chelmsford, Essex
05.2001 - 05.2005
  • Devised and implemented improvements to service procedures, improving customer satisfaction scores.
  • Analysed customer feedback and trends to drive process improvements.
  • Championed development of new services to improve operational output and meet KPIs.
  • Implemented new policies to reach regulatory compliance.

Education

St Peter's high School
Burnham-on-Crouch, Essex

Skills

  • Basic IT support
  • Meeting preparation
  • Strategic planning
  • Department management
  • Supply negotiation
  • Facility management
  • Physical resource management
  • Financial risk analysis
  • Production reporting
  • Complex resource management
  • Master Technician
  • Accredited Aftersales manager
  • Accredited HOB

Timeline

Head Of Bussiness

Group 1
06.2008 - Current

Service Manager

Desira
08.2006 - 06.2008

Service Manager

AMC
05.2001 - 05.2005

St Peter's high School
Adrian Robertson