Adrian Murphy

• Communicate the tasks that are required to be completed, to the production Holon Leader within the area of responsibility, on a daily basis.

• To monitor the progress of orders to ensure delivery promises are maintained.

• To register Production delays into the AS400 and report back to Sales (Where appropriate).

• Manage and maintain basic data in the AS400 to allow accurate lead times to the customer while maintaining up to date product assembly times and Product costing’s.

• To hold regular production reviews with the production Holon Leaders within the area of responsibility to discuss and resolve production issues.

• Schedule and plan the resources and materials with the production Holon Leader within area of responsibility.

• To co-ordinate with other departments and prioritise as necessary to ensure the best possible service to the customer.

• To identify line-side stock requirements. Investigate and resolve component shortages and make proposals for stock holding to achieve the production schedule and/or Shikomi.

• To promote continuous improvement in Production Planning and Production assembly.

• To monitor each project's progress to ensure it's following the schedule.

• Receive customer schedule & update internal ERP system, ensuring that customer demand dates are met.

• Operate Company stock planning system to ensure orders are placed to meet demand at all times.

• Proactively monitor forward supply plans and highlight potential supply shortfalls in sufficient time to take contingency action and inform direct manager of any supply issues.

• Monitor the delivery of orders placed to ensure that the arrival date is as expected. Take action if the transit of the goods is not meeting the expected target.

• Manage inventory levels considering customer’s needs, consignment stocks and factory performance.

• Analyze data to identify problematic areas and suggest improvements.

• Pricing analysis and validation to align with commercial contracts and agreements.

• New product pricing analysis to ensure correct charge rate.

• Assist in the entering of customer orders when required.

• Communicate with customers, suppliers and other departments within the business to resolve supply issues.

• Track KPIs and report on supply chain’s performance.

• Supporting our clients by resolving any telephone/email queries quickly and efficiently.

• Providing quotations.

• Setting up new accounts.

• Raise returns/credits.

• Dealing with any disputes surrounding invoices.

• Liaise with our external sales engineers, to encourage and promote sales expansion.

• Process telephone/postal/fax orders to meet weekly sales targets.

• Dealing with customer queries/complaints on the phone, by e-mail and in writing. Empowered to make decisions to resolve issues.

• Administration duties such as daily sales figures, adding/removing products on our website and editing our customer database.

• Assisting in other areas of the business, such as the Marketing team during events, the warehouse team during busy periods and visiting stores to assist with training.

• Communicating with our retail outlets and wholesalers to assist in taking sales, coordinate stock and answer queries.

• Supervising the sales floor.

• Working on the till ensuring customers get served quickly and efficiently.

• Visiting several stores throughout the country to assist in refurbishments and stock counts.

• Assisting the warehouse team during busy periods such as Christmas and Easter holidays.