Adrian Mountain

• Collaborate closely with UK Government and various industry bodies to promote the Santander Navigator platform.
• Actively grow the number of UK businesses using the Santander Navigator platform through face to face/Teams meetings, demonstrating the benefits of what the platform has to offer.
• Attend both UK and overseas Trade events to collaborate with and support UK businesses with their international growth ambitions
• Understand the international markets and the strategic importance of trade.
• Understanding of clients needs in relation to their international trade and provide support in all aspect of this including banking.
• Analysed international trade trends for strategic planning.
• Identified new trading opportunities, leading to increased market presence.

• Provided training to junior staff enhancing their performance metrics.
• Analysed customer feedback, made necessary improvements in service delivery.
• Focused on strategic planning for improved operational efficiency.
• Achieved high customer satisfaction with regular follow-ups and updates.
• Delivered tailored solutions creating positive client experiences.
• Implemented innovative ideas for better relationship management practices.
• Assisted in the development of marketing strategies for brand growth.
• Drove sales initiatives that resulted in increased market share.
• Identified potential risks, ensured proper risk management measures were in place.
• Established strong client relationships by providing exceptional customer service.
• Managed long-term customer relationships to increase revenue.

• Managed daily operations to ensure smooth running of the branch.
• Oversaw recruitment process, ensuring selection of competent staff members.
• Provided excellent customer service, securing client loyalty.
• Developed and implemented strategies for increased customer satisfaction.
• Resolved customer complaints swiftly, maintaining company's reputation.
• Ensured branch met all regulatory requirements for safe operation.
• Fostered a positive work environment, improving overall team morale.
• Conducted regular performance reviews for continuous employee development.

• Promote Santander products and services to meet our customers needs.
• Manage risk in line with the company framework.
• Deliver sales on a non-advised basis.
• Effective outbound calling to deepen customer relationships and build loyalty.
• Delivered excellent customer service to foster positive relationships.
• Maintained strict confidentiality of customer information, adhering to data protection laws.
• Assisted customers with loan applications, ensuring eligibility criteria met.
• Educated clients on digital banking services to simplify transactions.

• Develop and market forensic technology (CERA) to Police Services throughout the world.
• Increase the quality of results obtained from the processes used.
• Review health and safety processes in relation to development and use of the technology.
• Visit Police Forces throughout Europe to present the product and encourage use of the technology through sales.
• Liaised closely with clients throughout consulting process, ensuring satisfaction at every stage.
• Recommended improvements on business processes for optimised performance and profitability.

• Coordinate and investigate major/serious crime scenes.
• Train. assess and support Crime Scene Investigators to carry out forensic scene examinations.
• Ensure evidence recovered and retained in line with specific guidelines and where required, submitted to the relevant laboratory/specialists for further examination
• Collaboration with senior officers/Forensic Pathologists and external stakeholders to ensure a thorough and efficient investigation
• Provide Forensic, Fingerprint and Photographic evidence in Crown and Magistrates Courts.
• Liaised with stakeholders for transparent communication and better decision making.
• Encouraged innovative thinking in the team, fostering an environment of growth and development.
• Maintained smooth-running operations by delegating priorities to staff abilities.

• Provide expert advice to UK Police Forces and the senior management team in relation the the recovery of forensic evidence around the National DNA Expansion Programme.
• Review recovery techniques used by UK Police Forces in relation to forensic evidence.
• Assist in the re-training of custody staff to recover forensic evidence.
• Improved team's technical skills with comprehensive training programmes.
• Increased understanding of complex subject matter by conducting in-depth research.
• Documented processes and best practices to form consistent framework for ongoing operations.
• Consulted with clients and organisations to help inform strategic decision-making.
• Streamlined processes to improve and optimise office operations.

• Manage and support a team of Crime Scene Investigators.
• Manage serious and major crime scenes.
• Attend and carry out examinations of serious and major crime scenes.
• Recover and preserve evidence.
• Give evidence in Crown and Magistrates Court to support investigations.
• Led performance reviews, identified areas for improvement.
• Close liaison with senior officers/Forensic Pathologists and external stakeholders.

• Carry out examinations of Crime scenes to preserve and recover forensic evidence.
• Attend Crown and Magistrates court to give evidence.

Duties as above as a Crime Scene Examiner with Dorset Police

• Carried out administrative tasks efficiently, maintaining an organised work environment.
• Handled queries from clients, providing prompt responses.
• Updated database regularly for accurate record keeping.
• Managed client files to ensure accuracy and confidentiality.
• Provided detailed information about insurance policies to prospective clients.