Adrian Knowles
Chesterfield,United Kingdom
Summary
Experienced professional in operations management and team leadership, specialising in strategic planning and resource optimisation. Demonstrated success in driving process improvements and enhancing operational efficiency. Skilled in creating collaborative environments that align with organisational objectives. Committed to achieving measurable results through effective team dynamics.
Overview
20
20
years of professional experience
Work history
File Transfer Operations Lead
Paragon Communications
London, City of London
07.2025 - 01.2026
- Led Managed File Transfer (MFT) function, ensuring secure and compliant data movement.
- Oversaw daily operations, strategically delegating tasks to optimise workflow.
- Increased service stability, reducing team callouts by 10%.
- Established operational standards, achieving consistency across shifts.
- Drove service improvements and performance optimisation aligned with business needs.
- Mentored technical staff to cultivate a high-performance, customer-focused culture.
- Collaborated with senior stakeholders to align IT services with broader business strategy.
- Facilitated regular team meetings to enhance communication and collaboration.
Data Governance Lead
Experian
07.2024 - 07.2025
- Ensured data security, integrity, and compliance across enterprise systems.
- Implemented governance controls, risk management processes, and audit readiness.
- Partnered with cross-functional teams to embed secure data practices and improve data literacy.
- Supported strategic data initiatives and regulatory compliance programmes.
Senior Technical Specialist
Experian
01.2006 - 01.2024
- Delivered enterprise-scale secure file transfer solutions using Axway Secure Transport, Globalscape EFT, Connect:Direct Secure+, and Alebra PDM.
- Supported mission-critical data flows across geographically dispersed teams and external partners.
- Led platform upgrades, migrations, and service improvements with a strong customer service mindset.
- Developed automation, monitoring, and performance tuning capabilities to enhance service reliability.
- Built trusted relationships with business stakeholders, ensuring clarity and transparency in technical decisions.
Education
Chartered Manager Degree Apprenticeship (CMDA) - Decision Making, Finance & Accounting for Non-Specialists, Leadership in the Digital Age, Managing Creativity Innovation & Change, Project Management, Strategic Thinking
University of Roehampton
London 06.2021 -
Skills
- Axway Secure Transport
- Globalscape EFT
- Connect:Direct Secure
- Alegra PDM
- SFTP and FTPS
- HTTPS and AS2
- PGP encryption
- Unix and Linux
- Windows Server
- Strategic thinking and decision-making
- Digital leadership
- Creative management
- Innovation management
- Project management
- Budgeting and financial literacy
- Risk management and governance
- Team leadership and development
- High-performing IT function building
- Data governance frameworks
- Audit readiness strategies
- Access control and data integrity assurance
- Cross-regional team leadership (US and India)
- Customer-focused mindset
Custom Section
- Committed to improving services that support vulnerable people
- Advocate for inclusive, respectful leadership
- Passionate about using technology to enable better care and organisational performance
Personal Information
Title: File transfer operations team lead
References
Available on request.
Timeline
File Transfer Operations Lead
Paragon Communications
07.2025 - 01.2026
Data Governance Lead
Experian
07.2024 - 07.2025
Chartered Manager Degree Apprenticeship (CMDA) - Decision Making, Finance & Accounting for Non-Specialists, Leadership in the Digital Age, Managing Creativity Innovation & Change, Project Management, Strategic Thinking
University of Roehampton
06.2021 -
Senior Technical Specialist
Experian
01.2006 - 01.2024