Your Name
Summary
High profile and motivated, International Consultant Mediator who is commercially astute and sensitive to each parties issues. Described as a ‘go-to’ mediator by several high-profile private clients. Empathic and passionate, employing emotional intelligence with the ability to get to the crux of the matter and help the sides to see different perspectives. An articulate, focused professional who has a proven history of gathering and analysing information and then using the results of that analysis to make effective decisions and innovative solutions to legal problems and complex disputes in many fields including education, building, conveyancing, construction, criminal, civil and commercial and SEND. Trustworthy individual demonstrates knowledge of change management, quality improvement, reporting and formal legislation. Objective and methodical thinker helps to maintain regulatory compliance. Confident processing complex information to provide sound and reliable advice.
Overview
12
12
years of professional experience
Work history
Consultant Mediator
Scottish Legal Complaints Commission
Edinburgh
03.2019 - Current
- Consultant for Barristers, Solicitors and Advocates to facilitate communication between disputants guiding parties towards mutual agreement in civil, commercial and criminal disputes (96% success rate).
- Research areas and advise on probable outcome of cases by formulating existence of liability and accountability through data and evidence triangulation including analysis of statutes, case law and regulatory authorities and local government.
- Clients include The Royal Dutch Conservatoire, The Manchester Civil Justice Centre, Time Warner (London) NAMM Conference (Los Angeles) The Faculty of Advocates (Edinburgh), Sheriff and Magistrate Courts across Great Britain.
Mediator (Workplace)
CIC Wellbeing
London
08.2023 - Current
- Negotiate settlements and agreements between parties by providing mutual support and driving resolutions
- Employ proven conflict-resolution methods to alleviate grievances between parties in an Local Authority setting
- Devise innovative and targeted solutions for each case to achieve mutually satisfactory resolutions
- Provide excellent service and attention to clients whether face-to-face or though Zoom / phone
- Representing parties including LA and Stakeholders at mediation and tribunal hearings
SEN / Community Mediator
ADR Mediation
Preston
10.2022 - Current
- Receiving party referrals and collaborating empathically with them by telephone to determine their needs and interests and, in more straight forward cases, develop understandings and reach solutions where appropriate.
- Regular reporting to referring agencies/individual referrers as to case progress.
- Delivery of Mediation session and production of any Agreement reached
- Mediating between adults with complex health needs, local authority and service provider regarding nature, continuation and funding of support.
- Mediating between young people with educational needs and their families and local authorities regarding educational provision, also involving experts, heath officials and social services
- Mediating issues regarding disability discrimination
- Detailed understanding of a variety of casework demands
Civil & Commercial Mediator
Manchester Restorative Justice Centre
Manchester
06.2019 - Current
- Mediate between partied from different countries or cultures linked to partnership agreements, professional negligence, contentious probate and Inheritance Act Claims and family trusts.
- Mediate and devise agreements linked to construction contracts, landlord and tenant, conveyancing, boundary and finance agreements.
- Mediate between represented and unrepresented parties linked to recovery of professional fees.
Curriculum Leader HE Quality & Principal Lecturer
Leeds Conservatoire
Quarry Hill, Leeds, LS2 7PD
01.2014 - 02.2019
- Researched, business-planned and wrote seven BA (Hons) degrees and five Foundation Degrees in the creative sector with two validating partners (Hull University and Leeds University) resulting in increased retention and achievement of learners and significant improvement in NSS focusing on employability and professional studies.
- Provided academic leadership within the Conservatoire over a subject area and range of programmes and provided leadership in an areas of research and significant academic endeavour.
- Develop the teaching activities of the department in agreed areas by pursuing new and innovative teaching and learning methodologies and assessment techniques which will enhanced the quality of teaching and learning.
- Ensured provision met expectations of the UK Quality Code for Higher Education by implementing and developing quality assurance policies and procedures.
- Led the strategic review of institute-wide policies and provision relating to quality and standards.
- Managed the periodic review of the academic quality and standards as part of Quality Enhancement Review.
- Direct line-management for 40 staff and 700 learners, management of a budges in excess of £3,000,000.
Educational Consultant Academic Partnerships
University of Bolton & Shockout Arts
Church Street Manchester
01.2014 - 01.2014
- Development of HE provision linked to HEFCE funding between the University of Bolton and private providers.
- Led on the Recognition and Review and the validation of new programmes of study leading to a successful growth in student numbers.
- To supervise the development, publication and evaluation of an Academic Development Handbook that provides a definitive guide to curriculum design, delivery and review.
- To support quality managers on external reviews of academic quality and standards.
Education
Civil and Commercial Accreditation Training - Law
Clear ADR
2015
Member -
Civil Mediation Council
London 03.2014
NVQ Level 4 - Education
Sheffield Hallam University
Sheffield2001
M.A. - Education
British Film Institute & Open University
London2001
Bachelor of Arts - Music
Dartington College of Arts
Totnes, Devon1996
Associate of Arts - Performing Arts and Business
Cumbria Institute of the Arts
1993
Skills
Absolute integrity
The ability to build trust
The ability to inspire and convince others
Ofsted and QAA inspection trained
Developed Emotional Intelligence
Coaching and Thought Partnership
Self-Motivated, resilient and determined
Powerful Negotiator with strong charisma
Understanding of Business and Legal Frameworks
Timeline
Mediator (Workplace)
CIC Wellbeing
08.2023 - Current
SEN / Community Mediator
ADR Mediation
10.2022 - Current
Civil & Commercial Mediator
Manchester Restorative Justice Centre
06.2019 - Current
Consultant Mediator
Scottish Legal Complaints Commission
03.2019 - Current
Curriculum Leader HE Quality & Principal Lecturer
Leeds Conservatoire
01.2014 - 02.2019
Educational Consultant Academic Partnerships
University of Bolton & Shockout Arts
01.2014 - 01.2014
M.A. - Education
British Film Institute & Open University
Bachelor of Arts - Music
Dartington College of Arts
Associate of Arts - Performing Arts and Business
Cumbria Institute of the Arts
Civil and Commercial Accreditation Training - Law
Clear ADR
Member -
Civil Mediation Council
NVQ Level 4 - Education
Sheffield Hallam University
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