Adrian Kaczmarek
Hull,Kingston Upon Hull
Summary
A determined and driven individual looking to expand his management career and contribute towards business growth. Knowledgeable about business operations, customer support, complaint resolution and regulations - Ready to use and develop existing interpersonal skills, communication and problem solving skills to benefit the business.
Ambitious to prove myself in any field, with proven ability of transferable skills between different fields. Transformed underperforming stores into competitive revenue generators by building strong core foundations from the ground up.
Results orientated, but always a colleague supporter who prioritises his team's health and work balance to ensure highest level of customer support.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Store Manager
Cash Shop Ltd
Kingston Upon Hull, East Riding of Yorkshire
2024.03 - Current
- Utilised effective communication and conflict resolution skills to manage and resolve customer complaints, ensuring customer satisfaction and loyalty.
- Managed hiring processes and training programmes, fostering a skilled team dedicated to excellent customer support.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Ensured service standards remain high, with customer focus at heart.
- Managed store scheduling, assuring correct staffing levels with holiday planning.
Section Leader
Asda
Kingston upon Hull/Nottingham, Nottinghamshire/East Riding of Yorkshire
2022.03 - 2024.03
- Organised large scale scheduling for optimal staff coverage.
- Ensured smooth running of department, focusing on customer care and problem resolutions.
- Co-operated with other departments to allow total coordination within the store when senior management wasn't present.
- Advised in hiring processes + oversaw and enhanced total training of new staff.
- Addressed staff concerns immediately and motivated staff towards giving best service to customers.
- Handled all customer enquiries/escalations where possible.
- Coached and monitored employees throughout shifts to assess areas of improvement.
Food Service Assistant
Nottingham University Hospitals NHS Trust
Nottingham, Nottinghamshire
2022.01 - 2023.01
- Prepared hot and cold meals to cater to all customer preferences.
- Maintained cleanliness standards and adhered to Covid regulations.
- Addressed patient complaints.
- Liaised with the team and patients to ensure their individual dietary needs we're being met.
- Assisted chefs with food preparation for more efficient service.
Education
A-Levels - Economics, Business, German, Maths
Boston Grammar School
Boston, Lincolnshire 2013.09 - 2019.09
Skills
- Staff rota scheduling for large and small teams across multiple departments
- Cash Handling on Large Levels
- Financial Reporting
- Security Procedures
- Staff Hiring Mentoring
- Compliance Skills
- Effective Communication
- In-Depth KPI Analysis
Affiliations
- Gaming, Gym, Biking
Languages
Polish
Proficient (C2)
German
Elementary
Spanish
Elementary
References
References available upon request.
Timeline
Store Manager
Cash Shop Ltd
2024.03 - Current
Section Leader
Asda
2022.03 - 2024.03
Food Service Assistant
Nottingham University Hospitals NHS Trust
2022.01 - 2023.01
A-Levels - Economics, Business, German, Maths
Boston Grammar School
2013.09 - 2019.09