Adrian Hidalgo
London
Summary
Proven Facilities Coordinator with a track record of enhancing operational efficiency at JLL for the Royal Bank of Canada. Excelled in vendor coordination and work order management, significantly improving facility utilization and reducing maintenance costs. Skilled in fostering team collaboration and achieving a high level of customer satisfaction through meticulous planning and execution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Facilities-coordinator
JLL at Royal Banck of Canada
05.2024 - 08.2024
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Monitored and enforced budget for all facilities-related activities to reduce unnecessary expenses.
- Provided support and services related to mail and deliveries.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Conducted regular facility inspections to identify repair needs or improvements.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Facilities Assistant
JLL at Royal Bank of Canada
01.2022 - 04.2024
- Assisted with logistical requirements for events and meetings.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Monitored expenditures and recommended vendor changes to eliminate issues.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Served as point of contact for internal and external customers seeking support and information.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Assisted with meetings and conference room reservations.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Conducted regular facility inspections to identify repair needs or improvements.
- Provided support and services related to mail and deliveries.
Meeting Room Assistant
ABM at Royal Bank of Canada
04.2020 - 12.2021
- Responded to guest requests for assistance, toiletries, and personal care items.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled, coordinated and confirmed appointments and meetings.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Improved future events by evaluating successes and failures of previous private and corporate gatherings.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
- Directed team to set up and keep banquet space clean and presentable for guests.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Collaborated with vendors to secure necessary event services and supplies.
- Implemented event protocols to maintain safety and security of all attendees.
- Created and executed promotional strategies for events to hit attendee targets.
- Monitored and evaluated event operations to confirm continual compliance with regulations.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Helped organize and manage successful events with attendance of over 200 people.
- Oversaw event operations to keep running smoothly.
Cleaning Supervisor
Mitie at Royal Bank of Canada
07.2018 - 04.2020
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Adhered to safety protocols by enforcing proper equipment usage.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
Argentina Republic Hight School
Ecuador02.2014
No Degree - Level 1 Football Manager
Catalan Football Federation
Barcelona06.2008
Skills
- Inventory Stocking
- Equipment set up
- Relocations
- Work Order Management
- Work Orders
- Vendor coordination
- Repairs and maintenance
- Janitorial
Certification
IOSH Managing Safely
Additional Information
.
Languages
Spanish
Native language
English
Intermediate
B1
Catalan
Upper intermediate
B2
Timeline
Facilities-coordinator
JLL at Royal Banck of Canada
05.2024 - 08.2024
Facilities Assistant
JLL at Royal Bank of Canada
01.2022 - 04.2024
Meeting Room Assistant
ABM at Royal Bank of Canada
04.2020 - 12.2021
Cleaning Supervisor
Mitie at Royal Bank of Canada
07.2018 - 04.2020
Argentina Republic Hight School
No Degree - Level 1 Football Manager
Catalan Football Federation
Similar Profiles
Robert VladuRobert Vladu
Director, Operations at JLL CanadaDirector, Operations at JLL Canada
Dimitrios TsantopoulosDimitrios Tsantopoulos
Project Manager at JLL- Canada PostProject Manager at JLL- Canada Post
Dhruv Vinubhai SolankiDhruv Vinubhai Solanki
Maintenance Technician II at JLL CanadaMaintenance Technician II at JLL Canada