Summary
Overview
Work history
Education
Skills
Custom
Accomplishments
Timeline
Generic

Adrian Harvey-Perry

London,

Summary

Accomplished professional with expertise in automated AI solutions and multi-platform assurance, driving technical innovation and strategic planning across the full technology lifecycle. Proven track record in managing £multi-million budgets, enhancing service improvement, and leading talent development. Adept at cross-functional C-suite engagement, network architecture, cloud computing, and vendor management to achieve business transformation and cost optimisation. Committed to technological forecasting and capacity management to support organisational growth and success.

Overview

32
32
years of professional experience

Work history

Head of Network Economics - Products and Networks

Smart DCC Ltd.
London
08.2021 - 08.2024
  • Championed AWS AI technologies, driving digital innovation and automating customer demand segmentation, reducing modelling time by 99% and cost avoidance of 30 x FTE
  • Provided strategic leadership to C-suite stakeholders, delivering service continuity and scalability plans underpinning 30 million premises
  • Developed business cases for the CEO and board, optimising processing of four billion daily transactions across the technology stack
  • Implemented revised TOM for Technology Demand and Capacity Management team, enhancing customer usage insights and informing the future tactical and strategic technology stack

Interim Management/Management Consultant

2020 TMA Ltd.
London
02.2016 - 07.2021
  • Established a management consultancy firm focused on optimising technology stacks throughout project lifecycles; created a comprehensive business plan
  • Supported the development of the Network Rail (Telecom) 5-years Strategic Asset Management Plan for Government submission
  • Led a turnaround of the Rail Safety Standards Board, AWS Safety Management System Application for use by the Rail Industry
  • Various engagements with Deloitte (national and international)

Head of Telecoms and Data Networks Strategy, CIO Office

Transport for London
London
06.2013 - 06.2015
  • Led and authored the development of a Pan-TfL data network and telecommunications strategy in response to a recurring value-for-money risk highlighted by TFL's external auditor
  • Secured board-level approval for a comprehensive 10-year strategy, driving enterprise-wide transformation of the cost base and optimisation of the fragmented technology estate
  • Recalibrated the actual expenditure across TfL Group by 300%, underpinning their strategic case for change (£3Bn spend profile) and galvanising support
  • Socialised the revised vision and strategy with C-suite stakeholders and their steering groups, validating approach, building consensus and securing agreement prior to Board submission.
  • Strategic recommendations covered Leadership and People, Customer Centricity, Technology, Category Management, Financial Governance, CSR, Program Delivery, and Security factors.

Head of Network Planning and Design

BT Group PLC
London
06.2008 - 08.2012
  • Promoted to a leadership role within BT Group's newly formed Service Enablement Leadership team with accountabilities for the timely and optimum supply of technology infrastructure and platforms across the lifecycle.
  • Conceived, trialled, and deployed BT's first network-wide asset re-use program, creating a circular economy across BT's 5,500 exchange footprint and realising over £100 million Capex and Opex savings and improving the capacity utilisation from 72% to 92%.
  • Transformed BT's flagship Broadband product customer experience, reducing customer order provisioning backlog from 14K daily orders to zero, and improving bandwidth throughput by 50% for Broadband
  • Developed and implemented a revised platform commercial strategy to mitigate national Voice continuity of service risk, extending service by 10 years.
  • Formally noted by BT Group's Internal Risk and Audit Committee for implementing robust an e2e capacity governance model, citing material benefit in reducing BT's cost base and service risk with measurable ability to respond effectively to variance in customer demand.
  • Recognised by HR for building and maintaining a high performing business unit. Delivering best-in-class employee engagement index of 82% versus Group scorecard of 67%.
  • Led and delivered the UK Cell Site network connectivity and scaling to plan. Presented weekly progress to BT Group's inter-divisional Executive Board, chaired by the CEO, BT Wholesale

Head of Network Capacity Program Delivery

BT Group PLC
London
01.2006 - 06.2008
  • Directed the sourcing, platform delivery, and technical capacity management of 24 x UK network platforms/programs with an annualised capex budget of £450 million
  • Led monthly, QBR and annual budget planning cycle submission including resource allocation of 400 FTE
  • Designated as having advanced senior leadership potential. Invited to attend BT Group's Talent Leadership Program by the divisional CEO, reflecting sustained high performance and exemplary demonstration of BT values and behaviours

Senior Customer Program Manager, High Value Accounts

Tektronix Network Systems
Sunbury-on-Thames, Surrey
04.2001 - 11.2005
  • Developed a customer satisfaction and product stability improvement intervention for the firms strategic, high value account; reduced system faults by 98% transformed BT's customer experience
  • Delivered and secured customer acceptance for $40 million network protocol monitoring and data analytics solution assuring the integrity of BT's national and international network and security
  • Generated over $100 million in revenue for the BT account, alongside an additional $6 million on-site deployment from Vodafone, Slovenia.

Early Career

Various Engineering and Technical Programme Roles
06.1992 - 06.2001
  • Manager, European PMO - Network Deployment: Level 3 Communications
  • Technical Consultant - Call Centre Development: Volt Delta Europe
  • Software Engineer - AT&T/Lucent Technologies

Education

ITIL V3 - Planning, Protection and Optimisation -

APM

Managing Successful Programmes -

APM

Cloud Computing/AI

AWS

Lean Methodologies

BT Group
London

Leadership - Talent Academy

BT Group
London

Leadership

BT Group
London

Skills

Technical

  • Leadership of Infrastructure, Software and Data Applications
  • AI/M2M Innovation and Implementation
  • Technical Capacity Management Transformation
  • Full Technology Lifecycle (Infrastructure, Software and Data)
  • Technical Program Management

Business Leadership

  • Customer Experience, Technology Efficiency and Supply Chain Transformation
  • Budget management (£450 MM)
  • Technical Vendor Management
  • 400 x FTE Leadership
  • Development of High Performing Teams

Custom

Experienced network leader with 30 years' experience across the end-to-end ITIL technology lifecycle. Identified and delivered £100 million+ in Capex and Opex benefit whilst mitigating national service risk. Spearheaded multi-platform efficiency strategies spanning 5500 sites, £450 MM+ budgets, 13MM users. Proven expertise of building high performing technical teams; employee engagement index of 82%. 20 years of experience operating across the C-suite with notable technical transformation initiatives. Extensive experience of leading technical turnaround strategies with strategic accounts and suppliers.

Accomplishments

  • Level (3) Communications - Circle of Excellence (Top 10%) employees globally
  • BT Group Talent Leadership Pool - 4 consecutive years

Timeline

Head of Network Economics - Products and Networks

Smart DCC Ltd.
08.2021 - 08.2024

Interim Management/Management Consultant

2020 TMA Ltd.
02.2016 - 07.2021

Head of Telecoms and Data Networks Strategy, CIO Office

Transport for London
06.2013 - 06.2015

Head of Network Planning and Design

BT Group PLC
06.2008 - 08.2012

Head of Network Capacity Program Delivery

BT Group PLC
01.2006 - 06.2008

Senior Customer Program Manager, High Value Accounts

Tektronix Network Systems
04.2001 - 11.2005

Early Career

Various Engineering and Technical Programme Roles
06.1992 - 06.2001

ITIL V3 - Planning, Protection and Optimisation -

APM

Managing Successful Programmes -

APM

Cloud Computing/AI

AWS

Lean Methodologies

BT Group

Leadership - Talent Academy

BT Group

Leadership

BT Group

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