Adrian Grice
West Bromwich,West Midlands
Summary
Experienced professional with focus on administrative and operational support. Delivers streamlined processes and enhanced organisational efficiency through strong analytical and problem-solving skills. Committed to fostering collaborative environments and ensuring compliance with all regulations and standards.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work history
Portfolio Integrity Officer
NatWest Group
Birmingham, West Midlands
10.2017 - Current
- Fostered strong relationships with stakeholders through clear communication about potential risks and mitigation plans.
- Assessed client portfolios, identified potential risks and vulnerabilities. Across Personal, Secured and Business Banking.
- Drove change within the organisation by promoting a culture focused on proactive risk management.
- Collaborated closely with cross-functional teams for comprehensive evaluation of operational risks.
- Increased team productivity by providing best practice training.
- Assessed data to better understand potential risks, concerns and outcomes of decisions.
- Continuously updated knowledge on current banking regulations for complete adherence to guidelines.
Regulatory Controls
Williams and Glyn
Birmingham, West Midlands
06.2015 - 10.2017
- Fostered strong relationships with stakeholders through clear communication about potential risks and mitigation plans.
- Assessed client portfolios, identified potential risks and vulnerabilities.
- Drove change within the organisation by promoting a culture focused on proactive risk management.
- Collaborated closely with cross-functional teams for comprehensive evaluation of operational risks.
- Ensured compliance with regulatory requirements via meticulous documentation and record-keeping procedures related to risk management activities.
- Increased team productivity by providing best practice training.
- Assessed data to better understand potential risks, concerns and outcomes of decisions.
- Continuously updated knowledge on current banking regulations for complete adherence to guidelines.
- Providing training with regards to Secured Litigation.
- Supporting system access requests and ensuring access compliance within the department.
- Streamlined communication for efficient event management.
- Streamlined communication channels, enhancing team collaboration.
Change implementation analyst
NatWest Group
Birmingham, West Midlands
09.2014 - 06.2015
- Facilitated training sessions to boost staff competency levels in new systems.
- Enhanced communication between stakeholders using clear, concise reporting methods.
- Led cross-functional teams, fostering collaborative work environment during transition periods.
- Identified potential bottlenecks swiftly; ensured uninterrupted workflow during peak periods.
- Conducted detailed post-implementation reviews, providing insightful feedback for future enhancements.
- Minimised downtime, ensuring smooth operational flow during changeovers.
- Coordinated teams effectively, achieving project deadlines consistently.
- Optimised system capabilities by identifying and addressing software issues promptly.
- Ensured seamless transitions with thorough testing and debugging.
- Implemented changes with minimal disruption to daily operations.
- Outlined needs to meet end user requirements.
- Partnered with users to understand and define system requirements.
- Performed security testing using results to identify and fix vulnerable areas.
- Developed and implemented system testing plans in support of deployments.
- Assessed processes, procedures and work practices for strengths and weaknesses.
- Monitored system performance using recognised and agreed criteria.
- Established and maintained robust links between systems.
Secured Litigation Deputy Manager
NatWest Group
Birmingham, West Midlands
02.2012 - 09.2014
- Liaised with external solicitors during complex litigation processes; ensured best outcome for firm.
- Maintained up-to-date knowledge on litigation procedures, ensuring compliance at all times.
- Handled litigation cases, achieving favourable outcomes in court proceedings.
- Coordinated with legal team for addressing any litigation related risks.
- Improved litigation process by identifying inconsistencies within customer records.
- Achieved favourable outcomes in high-stakes litigation cases by devising robust defence strategies.
- Coordinated with solicitors for seamless litigation processes.
- Negotiated favourable settlements, mitigating further litigation costs.
- Liaised closely with legal departments regarding serious delinquencies or litigation situations.
- Formulated strategies in complex litigation cases to secure favourable outcomes.
- Assisted solicitors with complex litigation cases, resulting in successful outcomes.
- Supported in litigation processes through timely provision of required documentation.
Secured Litigation Clerical
NatWest Group
Birmingham, West Midlands
02.2010 - 02.2012
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Communicating with 3rd party solicitors regarding litigation requirements.
- Training all agents with regards to Secured Litigation.
- Writing all training material regarding Solicitors instructions.
Telephony Support
NatWest Group
Telford, Shropshire
02.2005 - 02.2010
- Processing customer card payments via Streamline terminals.
- Issuing cheques to customers
- Reconciling Direct Debit accounts.
- Ad - Hoc data entry requests from management.
Education
Higher National Diploma - Information Technology
Open University
Sheffield 09.2001 - 05.2003
NVQ Level 2 - Customer Service
BP Retail
Telford, Telford and Wrekin 01.1998 - 06.1998
GCSEs -
Madeley Court School
Telford, Telford and Wrekin 09.1984 - 09.1989
Skills
- Customer Service
- Financial reporting
- Data Entry
- Account reconciliation
- Regulatory compliance
- Credit risk assessment
- Anticipating issues
- Flexibility in strategies
- Interpersonal diplomacy
- Ethical integrity
- Statistical analysis
- Risk perception
- Project management experience
- Effective time management
- Risk mitigation planning
- Understanding of GDPR
- Decision-Making confidence
- Product knowledge
- Communication skills
- Quality Assurance
- Process Improvement
- Proactive approach
- Decision making
- Active listening
- Proactive initiative
- Analytical-thinking
- Stakeholder engagement
Affiliations
- Gaming
- Football
- Films
- Dog Walks
Timeline
Portfolio Integrity Officer
NatWest Group
10.2017 - Current
Regulatory Controls
Williams and Glyn
06.2015 - 10.2017
Change implementation analyst
NatWest Group
09.2014 - 06.2015
Secured Litigation Deputy Manager
NatWest Group
02.2012 - 09.2014
Secured Litigation Clerical
NatWest Group
02.2010 - 02.2012
Telephony Support
NatWest Group
02.2005 - 02.2010
Higher National Diploma - Information Technology
Open University
09.2001 - 05.2003
NVQ Level 2 - Customer Service
BP Retail
01.1998 - 06.1998
GCSEs -
Madeley Court School
09.1984 - 09.1989
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