Adrian Goltsche
Manchester, Rochdale ,Lancashire
Summary
Progressed from Support worker to 'Nourish Champion', Team Leader/Technical Support at Care Solutions, while overseeing the development and implementation of the care note system. Conducted bespoke workshops to enhance staff proficiency in using the Nourish system while completing care plans and risk assessments for over 15 service users with complex mental health needs. Established a mental health library for staff education and created coaching documents to ensure staff competency. Achieved NVQ Level 2 in Health and Social Care, enhancing knowledge and support capabilities for service users. Committed to achieving positive outcomes while constantly pursuing personal development in a productive environment.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Team Leader / Technical Support
AS Care Solutions
Manchester, Rochdale , Lancashire
2023.08 - Current
- Working closely with the Service Manager and Registered Manager / Director while safeguarding and promoting thewelfare of vulnerable adults in residential and supported living provision by being familiar with and aware of the safeguarding policy, procedures and guidelines.
- Working in accordance with CQC regulations.
- Overseeing Health and Safety protocols while ensuring relevant checks are completed on time.
- Monitoring and revising 23 Service Users Support Plans and Risk Assessments, ensuring that the identified needs are being met.
- Ensuring high work standards within the team. Coaching/leading Support Workers while assessing their performance and compliance with set goals for the service.
- Promoting Service Users independence by empowering independent decision making. Supporting Service Users' mental and physical well-being while liaising with specialist professionals when required.
- Problem-solving and decision-making while working in the best interest of Service Users and the company.
- Attending meetings with MDT and other professionals involved in care, also evidencing outcomes of the meetings (note-taking).
- Creating and implementing the care recording system (Nourish) workshops.
- Auditing SharePoint documents
- Coaching Team of 32 colleagues through training sessions and supervision.
- Providing a therapeutic approach to problems within the workplace when required.
Sales Associate
Aurora Worldwide
Manchester, Lancashire
2023.04 - 2023.07
- Prospect and identify potential customers or clients through face-to-face contact, while achieving targets of daily sales
- Conduct sales presentations, demonstrations, and pitches to educate prospects about products or services, highlight features and benefits, and address customer questions or objections
- Recommend Scope charity services to customers based on their requirements, preferences, and budget
- Maintaining accurate records of sales activities, customer interactions, and sales transactions, documenting details, feedback, and outcomes for reporting and analysis purposes
End of Tenancy Cleaner
Self-employed
Manchester , Lancashire
2021.01 - 2023.04
- Working in a family-owned cleaning company
- Waste management - removal of unwanted/damaged furniture from accommodations
- Providing a high standard of end-of-tenancy cleans
- Preparation of properties for sale to potential customers
Education
NVQ Level 2 - Health and Social Care
Complete Training
Middleton 2024.04 - 2025.03
Business Management, Law, Computer Science
Rochdale Sixth Form College
Rochdale 2021.09 - 2023.02
GCSEs - All GCSEs passed at grade 5
Kingsway Park High School
Rochdale 2016.09 - 2021.06
Skills
- IT Skills - Microsoft Word, Microsoft Excel, Google Docs, SharePoint, PowerPoint, Google Slides, use of Cloud, and networking
- Communication
- Teamwork
- Problem Solving
- Organisation
- Time Management
- Positive Attitude Towards New Tasks and Responsibilities
Accomplishments
Within 2 years of working for AS Care Solutions, I became their youngest Team Leader in the history of the company.
References
References available upon request.
Timeline
NVQ Level 2 - Health and Social Care
Complete Training
2024.04 - 2025.03
Team Leader / Technical Support
AS Care Solutions
2023.08 - Current
Sales Associate
Aurora Worldwide
2023.04 - 2023.07
Business Management, Law, Computer Science
Rochdale Sixth Form College
2021.09 - 2023.02
End of Tenancy Cleaner
Self-employed
2021.01 - 2023.04
GCSEs - All GCSEs passed at grade 5
Kingsway Park High School
2016.09 - 2021.06