ADRIAN FONSEKA
Admin Lead | Assistant General Manager | HR Professional
Newcastle Upon Tyne
Summary
I am an experienced Human Resources professional with over seven years in HR operations within the Banking and Finance sector, specializing in Training and Development, Compensation and Benefits, employee engagement. Certified as an internal trainer by City and Guilds, I have supported various HR and other business functions extensively. After relocating to the UK for studies, I began my career in the fast-food sector, advancing from part-time crew member to Shift Manager and Assistant General Manager within a year. Currently, I am the acting Admin Lead at NHS, having transitioned into the healthcare field from a role as a Customer Care Coordinator.
Focused in both my managerial roles in the UK as Admin Lead in healthcare setting and Assistant General Manager in fast food industry, with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Admin Lead
NHS/Northumbria Primary Care
Newcastle Upon Tyne
04.2023 - 08.2025
- Reviewed customer history to recommend appropriate products and services.
- Designed digital and print materials to engage audiences.
- Wrote reports outlining project progress and results.
- Developed appropriate resources to meet needs of diverse audiences.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully delivered on tasks within tight deadlines.
- Processed invoices and payment runs with complete accuracy.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Delivered tailored assistance to customers with disabilities.
Customer Care Administrator
NHS/Northumbria Primary Care
Newcastle upon Tyne
07.2024 - 04.2025
- Achieved higher retention rates by proactively addressing potential issues before escalation.
- Displayed exemplary crisis management skills whilst dealing with irate customers, always maintaining professionalism under pressure.
- Enhanced team efficiency by organising regular training sessions on customer service standards.
- Maintained up-to-date knowledge of company policies and procedures for effective customer service.
Assistant Restaurant General Manager
Wendy's Restaurants of UK Limited
Newcastle upon Tyne
04.2024 - 06.2024
- Contributed towards increasing revenue by hosting exclusive dining events.
- Fostered good relationships with suppliers for better negotiation terms.
- Managed daily operations whilst maintaining optimum performance levels.
- Improved customer satisfaction by implementing effective complaint resolution strategies.
- Oversaw inventory management to reduce waste and improve profit margins.
- Streamlined restaurant operations by developing efficient workflow processes.
- Upheld restaurant's reputation through excellent customer service.
- Resolved customer complaints professionally, leading to repeat business and increased loyalty.
- Coordinated staff schedules, ensuring adequate coverage during peak times.
- Adopted innovative marketing strategies enhancing restaurant's visibility.
- Supervised food preparation process, ensuring adherence to safety standards.
- Trained new employees which resulted in improved efficiency and productivity.
- Implemented promotional events which boosted overall brand image.
- Maintained high quality of food and service by enforcing health regulations.
- Assisted in financial tasks like budgeting, forecasting, reducing overhead costs.
- Ensured restaurant cleanliness with regular inspection and staff training.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
Trainee Assistant Restaurant Manager
Burger King UK Limited
11.2022 - 04.2024
Team Member - Burger King Newcastle Airport
SSP Group PLC - The Food Travel Experts
04.2022 - 11.2022
Assistant Manager - Compensation & Benefits
National Development Bank PLC
04.2018 - 01.2022
HR Operations Assistant
Nations Trust Bank PLC
03.2014 - 04.2018
Education
MSc. - Business and Management
Northumbria University
01.2022 - 06.2023
Postgraduate Diploma - Strategic Management & Leadership
OTHM-EQF Level 07
United KingdomExecutive Certificate - Human Resource Analytics
Chartered Institute of Personnel Management Sri Lanka (Inc).
Sri LankaGraduate Diploma - Management
Northumbria University
Sri LankaCertified Internal Trainer - Introductory Award in Training Skills
City & Guilds
Sri LankaSkills
Communication skills
undefinedLanguages
English
Proficient (C2)
Accomplishments
After joining the NHS UK in less than 4 months I was awarded as the best newcomer of the year award. As per the recognition I received in the company, I was able to promote to Admin Lead position in less than 9 months after joining.
Interests
Swimming
Reading articles about space and related areas
References
References available upon request.
Timeline
Customer Care Administrator
NHS/Northumbria Primary Care
07.2024 - 04.2025
Assistant Restaurant General Manager
Wendy's Restaurants of UK Limited
04.2024 - 06.2024
Admin Lead
NHS/Northumbria Primary Care
04.2023 - 08.2025
Trainee Assistant Restaurant Manager
Burger King UK Limited
11.2022 - 04.2024
Team Member - Burger King Newcastle Airport
SSP Group PLC - The Food Travel Experts
04.2022 - 11.2022
MSc. - Business and Management
Northumbria University
01.2022 - 06.2023
Assistant Manager - Compensation & Benefits
National Development Bank PLC
04.2018 - 01.2022
HR Operations Assistant
Nations Trust Bank PLC
03.2014 - 04.2018
Postgraduate Diploma - Strategic Management & Leadership
OTHM-EQF Level 07
Executive Certificate - Human Resource Analytics
Chartered Institute of Personnel Management Sri Lanka (Inc).
Graduate Diploma - Management
Northumbria University
Certified Internal Trainer - Introductory Award in Training Skills
City & Guilds
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