Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Adrian Fairbridge

Middlesbrough

Summary

Experienced and results-driven sales professional seeking a Sales Team Leader position. Proven track record of managing and developing high-performing sales teams through strategic recruitment, targeted coaching, and continuous development. Accredited in Coaching for Excellence and a graduate of a Transformation Leadership Programme. Known for creating impactful coaching tools, including a document implemented across multiple departments at Barclays.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Issuing Sales Telephony Team Leader

Barclaycard
Sunderland
06.2021 - 04.2025
  • Led a high-performing sales team within Barclaycard, consistently exceeding targets and driving team success through focused coaching and support.
  • Initiated and led a development cohort across Barclaycard Payments to enhance colleagues' presentation skills and commercial insights.
  • Created a coaching document that was adopted across multiple departments, standardising coaching quality and effectiveness.
  • Managed recruitment processes, including interviewing and onboarding new team members.
  • Oversaw performance management, including implementing improvement plans and managing formal exits where necessary.
  • Ensured time and resource efficiency through effective time management strategies.
  • Maintained high-quality assurance standards and compliance within a regulated environment.
  • Collaborated with internal stakeholders to align team objectives with wider business goals.
  • Conducted regular performance reviews to identify areas of improvement for each team member.

Payment Specialist

Barclaycard
01.2019 - 05.2021
  • Proactively contacted SME businesses to provide tailored commercial card solutions in a fast-paced, target-driven environment.
  • Consistently exceeded performance expectations, finishing as the department's top seller with over 200% achievement against target.
  • Nominated for Barclays Colleague of the Year and placed third overall, recognizing exceptional performance and contribution.
  • Designed and launched 'The Elite Club,' a recognition scheme celebrating top-performing agents, which contributed to multiple internal promotions and is still active within the department.

Assistant Manager

Coral
10.2015 - 12.2018
  • Managed daily operations in a high-paced betting shop environment, often running the shop independently, including full responsibility for cash handling, team coordination, and shop maintenance.
  • Built strong customer relationships and motivated a team of four to achieve exceptional performance.
  • Drove key KPIs, particularly the promotion and sale of online cards.
  • Contributed to the team's recognition as one of the top five Coral shops in the UK, resulting in an invitation to a national awards ceremony in London.

Retail Assistant

Sports Direct
04.2015 - 09.2015
  • Began in stock management and delivery processing before progressing to front-of-house responsibilities.
  • Provided excellent customer service in a fast-paced retail environment.
  • Consistently ranked as a high performer in selling add-on items such as bags and magazines at point of sale.

Education

BA (Hons) - Performance and Events Management

Teesside University
Middlesbrough
09.2012 - 05.2015

Skills

  • Leadership
  • Coaching
  • Stakeholder Management
  • Sales & Target Achievement
  • Communication (Face-to-face & Online Presenting)
  • Recruitment & Onboarding
  • Salesforce
  • Training & Development
  • Performance Management
  • Team Development
  • Team Morale

Affiliations

  • snooker
  • football

References

References available upon request.

Timeline

Issuing Sales Telephony Team Leader

Barclaycard
06.2021 - 04.2025

Payment Specialist

Barclaycard
01.2019 - 05.2021

Assistant Manager

Coral
10.2015 - 12.2018

Retail Assistant

Sports Direct
04.2015 - 09.2015

BA (Hons) - Performance and Events Management

Teesside University
09.2012 - 05.2015

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Adrian Fairbridge