I'm experienced senior professional with a warm and personable demeanor. I have achieved outstanding customer service results, which are attributed to my interpersonal & organisational skills, motivation and commitment to achieve success for the company. This is reflected through winning significant accounts and continuous achievements of my KPIs.
Overview
19
19
years of professional experience
Work History
Sales Manager UK / IRELAND
AEROCOMPACT
UK / Ireland
12.2023 - Current
New customer acquisition
Identifying opportunities to increase customer base and maximize potential of existing accounts
Developing customers by buying the complete product portfolio of AEROCOMPACT
Building strong relationships with customers
Consulting potential customers to understand their needs
Suggesting products or services that will meet those needs
Independent tracking of opportunities
Training customers in online software solutions and on the application of products
Reporting directly to regional sales manager
Travelling nationally minimum 50% of the time
Area Sales Executive
Veolia
Basildon
08.2021 - 11.2023
Sourcing new business through the application of multiple sales techniques
Selling and hiring products based around sustainability recycling such as skip and bins
Customer base includes Education, Leisure and other B2B companies
Maintain a healthy pipeline for future deals
An ambassador that represents the company’s brand and values
Develop product portfolio presentations for new / warm leads
Communication with service sites following the sale through to completion
Account management of new customers for the initial 90 day period
Experienced in sales around sustainability
Exceeded sales goals by over 250%.
Achieved top sales person for Veolia UK in 2022
Regional Sales Consultant
Elis (Pandemic)
11.2020 - 06.2021
Sold to food processing / production / FMCG manufacturing industries
Identified and targeted prospective customers in the assigned territory
Conduct face-to-face meetings with potential clients to present our products/services and address their needs
Built and maintained strong relationships with existing clients to ensure customer satisfaction and maximize opportunities for upselling and cross-selling
Achieved and exceeded sales targets by effectively managing the sales process from prospecting to closing deals
Provided accurate sales forecasts and reports on a regular basis
Remained up-to-date with industry trends, competitor activities, and market conditions to identify new business opportunities
Collaborated with the sales team and other departments to ensure seamless customer experience and alignment of strategies
Senior Account Manager
Foremans Packaging
Southern UK
02.2019 - 11.2020
Sourced new business through the application of multiple sales techniques
Managed and renegotiated existing accounts
Presented weekly updates to Sales Director
Credit Control
Supported colleague in identifying new business opportunities
Liaised with colleagues in the factory to agree and implement deadlines for customers
Researched and secured new accounts within assigned territory to increase sales and profitability.
Planned and secured accounts at high value
Hygiene Field Consultant
PHS Group CO, CM
02.2018 - 02.2019
Sourced new business through the application of multiple sales techniques
Lead generation for other areas of the Group business
Delivering to monthly New Business targets relative to the business marketplace
Client interface to secure and maintain accounts
Present weekly figures to the regional management team
Product portfolio presentations to existing and prospect clients
Successfully become top Sales person in 2018
Business Development Manager / Area Manager
Little Green Self Storage Elmstead Market
Manningtree
01.2016 - 01.2018
Designed, managed and promoted the storage and office facilities which included commissioning and managing contractors to meet the required SSA standards
Identified sales leads, pitching goods and services to new clients and maintained a good working relationship with new prospects and customers
Managed suppliers & contracts including negotiation of price
Managed health & safety, security and maintenance checks to ensure the regulations are adhered to throughout LGSS
Developed & implemented operational & sales/training documentation
Coached, developed and motivated team to achieve revenue goals.
Developed & implemented sales plans for domestic and business accounts
Designed and developed company policies and procedures
Developed and maintained the company sales database / CRM system
achieved my 3 year goal in less then 2 years with the completion of 2 sites.
Assistant Store Manager / Area Trainer
Big Yellow Self-Storage Company Ltd
Colchester
11.2005 - 12.2015
Customer Service and Account Management (sales, rapport building & addressing complaints)
Monitoring and attainment of KPIs’ (Key Performance Indicators)
Planning and prioritising the daily, weekly & monthly workloads using the CRM system
Enhancement of customer service procedures including the management of customer complaints through to resolution
Day to day management of staff including staff guidance and management of disciplinary procedures
Training of staff to deliver exceptional customer service / sales skills and forklift driving
Reporting, which included: writing sales/marketing plans, completing audits and business plans
Area marketing, which involved supporting store promotion, B2B sales and monitoring competitor activity
Managing health & safety, security and maintenance checks
Implementing daily operational procedures i.e
Due diligence, Banking, Credit Control & Refunds
Stock control, packing orders & store presentation.
Area forklift Instructor (counterbalance forklift)
Education
Some College (No Degree) - MCSE 2000 Server & Professional
Connectivity
London
Some College (No Degree) - GNVQ Advanced Business
Havering Sixth Form College
Hornchurch, Essex
Some College (No Degree) - GNVQ Intermediate Business
Havering Sixth Form College
Hornchurch, Essex
Some College (No Degree) - GNVQ Foundation Business
Havering Sixth Form College
Hornchurch, Essex
Skills
National Account Management
Business Development
Excellent Negotiating Tactics
Effective Communication & Presentation Skills
Account Management
Sales Operations
Sales Process
Partnership Development
Pipeline Management
Customer Satisfaction
New Account Development
Problem Solving
Sales Coaching
Staff Management
Microsoft Software: Word, Excel, PowerPoint, Outlook, Access, PTI Systems, Falcon, Paxton, Salesforce & Space Manager (CRM Systems)
Accomplishments
Successfully worked within UK’s largest Storage, Hygiene & Waste Sustainable companies, managing large territories across southern areas
Achieved top ‘Sales Consultant for the year’ for consistently achieving and exceeding sales goals and gaining high levels of positive feedback from customers
Successfully recruited, managed, trained and coached staff to perform against KPIs
Well-developed and effective communication & presentation skills
Built and sustained customer accounts and relationships, both in the office and field
Achieved excellent negotiation skills when identifying additional marketing opportunities
Successfully improved sales margins through identifying new opportunities, analysing performance and problem solving to achieve targets
Experienced area networker & event organiser (BOB, 4Networking and BNI)
Successfully, identified new contractors to implement a project build and negotiated on the costs
Designed and project managed the development of two local Storage and Office Facilities which were at 75% capacity within the 1st year of the business launch
Timeline
Sales Manager UK / IRELAND
AEROCOMPACT
12.2023 - Current
Area Sales Executive
Veolia
08.2021 - 11.2023
Regional Sales Consultant
Elis (Pandemic)
11.2020 - 06.2021
Senior Account Manager
Foremans Packaging
02.2019 - 11.2020
Hygiene Field Consultant
PHS Group CO, CM
02.2018 - 02.2019
Business Development Manager / Area Manager
Little Green Self Storage Elmstead Market
01.2016 - 01.2018
Assistant Store Manager / Area Trainer
Big Yellow Self-Storage Company Ltd
11.2005 - 12.2015
Some College (No Degree) - MCSE 2000 Server & Professional
Connectivity
Some College (No Degree) - GNVQ Advanced Business
Havering Sixth Form College
Some College (No Degree) - GNVQ Intermediate Business
Havering Sixth Form College
Some College (No Degree) - GNVQ Foundation Business