Adrian Charlot

• Prepared and presented reports on status of projects and initiatives.
• Monitored partner performance and provided feedback on areas of improvement.
• Reduced operational risks while organizing data to forecast performance trends.
• Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
• Streamlined communication channels between departments, improving overall organizational efficiency.
• Developed and implemented strategies to enhance partner relations.
• Interacted well with customers to build connections and nurture relationships.
• Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
• Implemented processes to enforce compliance with partner agreements.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Supported the successful launch of new product lines through meticulous market research, planning, and execution.
• Worked effectively in fast-paced environments.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

The ICT procurement officer fundamentally supported stakeholders and vendors in the categories below:

- End User COmputing / MFDP services

- Software (Microsoft , Oracle SAP contracts)

-Victorian Telecommunications Services (VTS)

- E-Services (Vendor Panel)

All state government contracts also known as SPC's.

• Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
• Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
• Developed and strengthened supplier relationships.
• Sourced high-quality products by establishing stringent selection criteria for potential suppliers based on quality, price, and service reputation.
• Participated in professional development opportunities to stay current with industry best practices and continuously improve procurement skills.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Managed time efficiently in order to complete all tasks within deadlines.

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• · Provide technical support for Windows OS, MS Office and basic support for other core applications.
• · Level 2 IT support with problems ranging from Application/Software, Hardware, Smart phone, Tablet devices, Network /TCP/IP support,
• · Maintain and monitor Service Desk system, escalating support calls as per current processes and procedures.
• · Asset Management, auditing and configuration.
• · Mentoring and Team leader development
• · Stakeholder and 3rd party vendor management.
• · Conducted interactive IT tutorials.
• · Highly skilled with Smart devices and peripherals.
• · Freshdesk Ticket Management system.
• · NEC Digital / VOIP Phone management system.
• · Ariba Procurement system.
• · Agile Project Management.
• · Implementation of IT Documentation