Adrian Capildeo
Dagenham,BDG
Summary
A motivated individual with 5 years of experience working in IT-related functions with a keen interest in current and emerging technologies. These roles have been compromised of both IT support and client facing roles where a focus is on the customer experience, delivering on promises with excelling problem-solving skills, attention to detail and effective communication.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
7
7
Certificates
Work History
Network Engineer
Openreach
London, England
3 2019 - 7 2022
- Proactively communicate and influence both internal and external departments to achieve the best possible customer service, liaising with other departments to resolve issues, enabling service delivery.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Interrogate complex systems such as Artisan, RaBit and NATO to gain insight into network health, ensuring any investment made delivers a return on that investment
- Ability to test, diagnose and develop a solution for cable breakdowns of any size taking into consideration key service priorities from a customer perspective
- Prepared to work flexibly to meet the demand of our customers, particularly when supporting service critical fault breakdowns and volatile demand
- Effectively dealing with delays by solving complex problems effective delivery of services when dealing with customer delays to overcome even the most complex of service issues.
IT Support Technician
ISS Facilities
2016.02 - 2018.12
- Provided first line telephone, email and ticket routing services for security event notifications and incident response processes
- Proficiency in various operating systems like Windows, macOS, Linux, and mobile operating systems (iOS, Android)
- Understanding system updates, troubleshooting, and security settings is crucial
- Ability to install, configure, and troubleshoot hardware components such as desktops, laptops, printers, scanners, and peripherals
- Installing, configuring, and troubleshooting software applications, including productivity suites (like Microsoft Office), web browsers, antivirus programs, and other common applications
- Understanding of networking concepts, including IP addressing, DNS, DHCP, TCP/IP, Wi-Fi configuration, and troubleshooting connectivity issues
- Familiarity with remote desktop tools (like TeamViewer, Remote Desktop Protocol (RDP), or AnyDesk) to provide remote assistance
- Knowledge of basic command-line tools in Windows (Command Prompt, PowerShell) and Linux (Terminal) for troubleshooting and system management
- Understanding of mobile device management solutions and support for mobile devices, which may include managing company-owned devices or assisting with BYOD policies
- Cybersecurity principles, including malware prevention, antivirus solutions, data encryption, and understanding of user permissions and roles.
IT Security Intern/Work Experience
NHS
2013.01 - 2013.03
- Careful review of logs, alerts, and reports to identify anomalies. Understanding TCP/IP, DNS, DHCP, routing, switching, and subnetting.
- Familiarity with network topologies and architectures.
- Basic knowledge of Windows, Linux, and macOS operating systems.
- Familiarity with tools like Wireshark, Nmap, Metasploit, and Burp Suite.
- Understanding confidentiality, integrity, and availability (CIA triad).
- Thoroughness in following security policies and procedures.
Education
Telecommunications - Telecommunications
BT
London, United Kingdom 2019.01 - 2020.04
Computer Science -
University Of Greenwich
London 2014.01 - 2017.04
Higher National Diploma - IT
Sydney Russel
London, United Kingdom 2011.01 - 2013.04
Certification
CCNA
Timeline
Microsoft Cybersecurity Professional
2024-02
Google Cybersecurity Professional
2023-08
Comptia SEC+
2023-07
CEH
2023-04
EJPT
2022-10
EHE
2022-10
CCNA
2022-09
Telecommunications - Telecommunications
BT
2019.01 - 2020.04
IT Support Technician
ISS Facilities
2016.02 - 2018.12
Computer Science -
University Of Greenwich
2014.01 - 2017.04
IT Security Intern/Work Experience
NHS
2013.01 - 2013.03
Higher National Diploma - IT
Sydney Russel
2011.01 - 2013.04
Network Engineer
Openreach
3 2019 - 7 2022
Skills
Firewalls and Endpoint Security
Performance Improvement
Risk Assessment
Access Control
System Integration
Change Management
User Support Organized and Detail-Oriented
Data Backups
IP Addressing and Subnetting
Network Configuration
Technical Support
Network device monitoring