Adrian Capildeo
Dagenham,BDG
Summary
A motivated individual with 5 years of experience working in IT-related functions with a keen interest in current and emerging technologies. These roles have been compromised of both IT support and client facing roles where a focus is on the customer experience, delivering on promises with excelling problem-solving skills, attention to detail and effective communication.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
7
7
Certificates
Work History
Network Engineer
Openreach
London, England
3 2019 - 7 2022
- Proactively communicate and influence both internal and external departments to achieve the best possible customer service, liaising with other departments to resolve issues, enabling service delivery.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Interrogate complex systems such as Artisan, RaBit and NATO to gain insight into network health, ensuring any investment made delivers a return on that investment
- Ability to test, diagnose and develop a solution for cable breakdowns of any size taking into consideration key service priorities from a customer perspective
- Prepared to work flexibly to meet the demand of our customers, particularly when supporting service critical fault breakdowns and volatile demand
- Effectively dealing with delays by solving complex problems effective delivery of services when dealing with customer delays to overcome even the most complex of service issues.
IT Support Technician
ISS Facilities
02.2016 - 12.2018
- Provided first line telephone, email and ticket routing services for security event notifications and incident response processes
- Proficiency in various operating systems like Windows, macOS, Linux, and mobile operating systems (iOS, Android)
- Understanding system updates, troubleshooting, and security settings is crucial
- Ability to install, configure, and troubleshoot hardware components such as desktops, laptops, printers, scanners, and peripherals
- Installing, configuring, and troubleshooting software applications, including productivity suites (like Microsoft Office), web browsers, antivirus programs, and other common applications
- Understanding of networking concepts, including IP addressing, DNS, DHCP, TCP/IP, Wi-Fi configuration, and troubleshooting connectivity issues
- Familiarity with remote desktop tools (like TeamViewer, Remote Desktop Protocol (RDP), or AnyDesk) to provide remote assistance
- Knowledge of basic command-line tools in Windows (Command Prompt, PowerShell) and Linux (Terminal) for troubleshooting and system management
- Understanding of mobile device management solutions and support for mobile devices, which may include managing company-owned devices or assisting with BYOD policies
- Cybersecurity principles, including malware prevention, antivirus solutions, data encryption, and understanding of user permissions and roles.
IT Security Intern/Work Experience
NHS
01.2013 - 03.2013
- Careful review of logs, alerts, and reports to identify anomalies. Understanding TCP/IP, DNS, DHCP, routing, switching, and subnetting.
- Familiarity with network topologies and architectures.
- Basic knowledge of Windows, Linux, and macOS operating systems.
- Familiarity with tools like Wireshark, Nmap, Metasploit, and Burp Suite.
- Understanding confidentiality, integrity, and availability (CIA triad).
- Thoroughness in following security policies and procedures.
Education
Telecommunications - Telecommunications
BT
London, United Kingdom 01.2019 - 04.2020
Computer Science -
University Of Greenwich
London 01.2014 - 04.2017
Higher National Diploma - IT
Sydney Russel
London, United Kingdom 01.2011 - 04.2013
Certification
CCNA
Timeline
Microsoft Cybersecurity Professional
02-2024
Google Cybersecurity Professional
08-2023
Comptia SEC+
07-2023
CEH
04-2023
EJPT
10-2022
EHE
10-2022
CCNA
09-2022
Telecommunications - Telecommunications
BT
01.2019 - 04.2020
IT Support Technician
ISS Facilities
02.2016 - 12.2018
Computer Science -
University Of Greenwich
01.2014 - 04.2017
IT Security Intern/Work Experience
NHS
01.2013 - 03.2013
Higher National Diploma - IT
Sydney Russel
01.2011 - 04.2013
Network Engineer
Openreach
3 2019 - 7 2022
Skills
Firewalls and Endpoint Security
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